Can I return items purchased online to a physical store?

Pottery Barn allows customers to return items purchased online to a physical store, which provides a convenient option for those who prefer in-person returns. It is important to note that the returned items must be in their original condition and packaging, and it is recommended to have a copy of the receipt or an order confirmation to facilitate the return process. Additionally, certain items, such as personalized goods or final sale items, may not be eligible for return. While the Pottery Barn return policy can vary by item, customers should check the specific return details on the official website for the most accurate and up-to-date information. For any unique circumstances or potential exceptions, it is advisable to verify the return policy on the current web page.