What should I do if I receive a damaged item?

If you receive a damaged item from Pottery Barn Kids, the first step is to carefully document the damage. This can include taking clear photographs of the item and its packaging, as this documentation will be useful for any discussions that may follow. Next, it is important to review the return or exchange policy provided by Pottery Barn Kids, as they typically have specific processes in place for handling damaged items. Generally, customers are encouraged to reach out to the customer service team if they receive a damaged item to initiate the return or exchange process. Customers can usually find instructions on how to proceed with returns on the Pottery Barn Kids website, including information about any timeframes for reporting damage. It may also be worth checking if there are any specific forms to fill out for damaged goods. In addition, some damaged items may be eligible for a replacement, while others may need to be returned for a refund. Lastly, ensure that the item is securely packed if it needs to be sent back, as proper packing is crucial to prevent any additional damage during transit. For any detailed questions or specific assistance, it would be best to consult the current webpage for contact information to reach out to Pottery Barn Kids customer service directly.