Duke Energy (NC & SC) Customer Service Phone Number
- Calls Duke Energy (NC & SC)'s Customer Service department
- On average, callers wait 8 minutes to talk to a person when they call
- Call center hours are 24 hours, 7 days
- We recommend calling around 9:05am
- Some common reasons that visitors to GetHuman call Duke Energy (NC & SC) include Service Outage, Service Request, Transfer Service, Refund a Charge, and Cancel Service.
- Get a real live human at this number: Push 1 for hot water heater repair
- When you call Duke Energy (NC & SC) and their automated voice system picks up, you hear: Which of these are you calling about? You can say, "Water heater repair" or press 1, "Home wiring repair" or press 2, "Surge protection" or press 3, "Appliance repair" or press 4, "Water line and sewer repair" or press 5, "Heating and cooling repair" or press 6, or press 0 for the operator.
- This is not the most popular Duke Energy (NC & SC) phone number (it's ranked #2). Most customers call 800-777-9898 for support: Click here for best option
Other customers got on the phone recently because:
I own an old abandoned house the no one has lived in for several years. I want to tear...
I've been paying out a past due bill with Duke Energy for * months at $** at month. La...
There are two damaged Duke poles right adjacent to *** S. Broad St. in Brevard, NC...
I was dating this girl there getting illegal power there address is **** Whelchel rd mo...
I have power lines through my front yard and they are too low... They need to be pull up
I was sent a text last month that my bill for April is ***.** due *-*-**. I received a...
Subject: Inaccurate information (first and last name) on my account and bills...
Power out in part of my house
Pay bill for someone else.
Water is turned off, don't get disability till the *rd. Have a ** year old mom with Dem...
Outdoor light is out, I would like it replaced with a led lamp.
I want to pay any bills due to * Larkspur Dr. Sc
I want reimbursed and or replacement of my dead house plants Because of Duke Energy *Ma...
Electric meter shows E * code, lights acting screwy.
Duke Energy (NC & SC) Customer Service Phone Number 877-444-7731 - Info & Statistics
Phone number to dial877-444-7731
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:05am
Navigate phone maze to a humanPush 1 for hot water heater repair
Average wait8
Current wait12
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web or twitter
Quality of communication85%
Quality of help66%
Customer votes4,410
Best phone number800-777-9898
Information last updatedMon Apr 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Duke Energy (NC & SC)'s 877-444-7731 Customer Service Number
This Duke Energy (NC & SC) phone number is ranked #2 out of 2 because 32,898 Duke Energy (NC & SC) customers tried our tools and information and gave us feedback after they called. The reason customers call 877-444-7731 is to reach the Duke Energy (NC & SC) Customer Service department for problems like Service Outage, Service Request, Transfer Service, Refund a Charge, Cancel Service. As far as we can tell, Duke Energy (NC & SC) has call center locations in North Carolina or Indiana or Florida and you can call during their open hours 24 hours, 7 days. Duke Energy (NC & SC) has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 877-444-7731 and ways to call or contact Duke Energy (NC & SC) with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Duke Energy (NC & SC)
Calling Duke Energy (NC & SC) at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-444-7731. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Duke Energy (NC & SC) Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Duke Energy (NC & SC) Once on the phone with Duke Energy (NC & SC)'s Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
Contacting Duke Energy (NC & SC) in General
While 877-444-7731 is Duke Energy (NC & SC)'s #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-777-9898 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Duke Energy (NC & SC) help by calling them, is that other customers give their customer support at this number a 85% score for their communication skills and a 66% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.