Duke Energy (NC & SC) Customer Service Phone Number

Hold time now: 18 mins (avg 15)
Best time to call: 9:05am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Push 1 for hot water heater repair
Duke Energy (NC & SC)'s #1 Phone Number

Other customers got on the phone recently because:

Power outage at my home estimated time it will be turned back on today was on at * this...
I would like to speak to someone about my bill. The continuous upcharge for a PREPAID p...
i received my bill and it jumped from ***.** to ****.**. *The only difference on my end...
Trying to set up Automatic Bank Draft Payment option
We have a pole light out and it's at our road ,and at the stop sign which people cant s...
Need to extend ending service at **** Peace Street, Furham NC *****
I just moved to **** Cathy lane Rocky Mount and I need lights to be turned on. How much...
My name is Mark E Mitchell and my last four of my social is **** and I live at *** wild...
I'm trying to start service at a new location and the online form is down.
There is a tree that has been cut down near my house & it has fell on some power lines...
Why is my electric bill higher this month then any other bill
Ever since my electricity was turned back on some of my lights have been flickering off...
I payed my bill over an hour ago maybe * n lights bene pending connect and did not connected.
I need to get a extension on my bill
Help me with my issue

Duke Energy (NC & SC) Customer Service Phone Number 877-444-7731 - Info & Statistics

Phone number to dial877-444-7731
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial9:05am
Navigate phone maze to a humanPush 1 for hot water heater repair
Average wait15
Current wait18
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web or twitter
Quality of communication52%
Quality of help73%
Customer votes4,417
Best phone number800-777-9898
Information last updatedSun Jan 19 2020 09:00:00 GMT+0000 (UTC)

Duke Energy (NC & SC)'s 877-444-7731 Customer Service Number

This Duke Energy (NC & SC) phone number is ranked #2 out of 2 because 32,898 Duke Energy (NC & SC) customers tried our tools and information and gave us feedback after they called. The reason customers call 877-444-7731 is to reach the Duke Energy (NC & SC) Customer Service department for problems like Service Outage, Service Request, Transfer Service, Refund a Charge, Cancel Service. As far as we can tell, Duke Energy (NC & SC) has call center locations in North Carolina or Indiana or Florida and you can call during their open hours Mon-Fri 8am-5pm EST. Duke Energy (NC & SC) has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 877-444-7731 and ways to call or contact Duke Energy (NC & SC) with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Duke Energy (NC & SC)

Calling Duke Energy (NC & SC) at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Duke Energy (NC & SC) Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Duke Energy (NC & SC)'s Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Duke Energy (NC & SC)'s phone numbers against each other.

Contacting Duke Energy (NC & SC) in General

While 877-444-7731 is Duke Energy (NC & SC)'s #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-777-9898 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Duke Energy (NC & SC) help by calling them, is that other customers give their customer support at this number a 52% score for their communication skills and a 73% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Duke Energy (NC & SC).

Duke Energy (NC & SC) Contact Info

Other Duke Energy (NC & SC) Phone Numbers

Residential Customer Service800-777-9898

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