How do I talk to a human at this Duke Energy (NC & SC) number?
A:Push 1 for hot water heater repair
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Saturday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Duke Energy (NC & SC) Customer Service?
A:The average hold time is 13 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.
This is the #2 most popular Duke Energy (NC & SC) phone number out of 2. Click above to go back to the main customer service number and other contact information, including Duke Energy (NC & SC) email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 7am-7pm EST · Say, "I am a new customer." Next, say, "No." Next, say, "Residential." Then say, "No thanks." Next, you must say your zip code, and then you will get connected to a representative. · What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Duke Energy (NC & SC) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Push 1 for hot water heater repair
Here is how our research team describes the way the Duke Energy (NC & SC) phone system greets you: Which of these are you calling about? You can say, "Water heater repair" or press 1, "Home wiring repair" or press 2, "Surge protection" or press 3, "Appliance repair" or press 4, "Water line and sewer repair" or press 5, "Heating and cooling repair" or press 6, or press 0 for the operator.
Below are some clips we've found from Duke Energy (NC & SC)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Duke Energy. Your call may be recorded.
Which program are you calling about? You can say water heater repair, home wiring repair, surge protection, interior waterline, appliance repair, waterline and sewer repair, or heating and cooling repair?"
Excerpt from a call with Duke Energy (NC & SC)
Thursday, October 31, 2024 2:40 PM
The first phone menu
"Sorry.
You can say water heater repair or press one, home wiring repair or press two.
For surge protection, press three.
Appliance repair, press four.
Waterline and sewer repair, press five.
Or for heating and cooling repair, press six."
Excerpt from a call with Duke Energy (NC & SC)
Wednesday, May 15, 2024 12:24 PM
What are the hours and when should I call?
Duke Energy (NC & SC) operates the call center for this 877-444-7731 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 118 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duke Energy (NC & SC) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duke Energy (NC & SC) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Duke Energy (NC & SC) is Sunday.The most busy day to call is Saturday, which averages 329% more phone calls by comparison.Again, this is based on a sample of 118 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Duke Energy (NC & SC) is Wednesday.
Why call this Duke Energy (NC & SC) number?
Below is a sample of recent calls to Duke Energy (NC & SC), and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 31s , Oct 31, 2024 2:40 PM
: ""
- From a call lasting 3m 27s , Oct 19, 2024 10:26 PM
: ""
- From a call lasting 15s , Sep 29, 2024 1:13 AM
Billing question: "I see about trying to get a payment plan set up."
- From a call lasting 1m 51s , Sep 1, 2024 2:22 PM
Request for appliance repair: "I need to check the cooling and about the ice maker."
- From a call lasting 4m 41s , Aug 16, 2024 3:00 PM
Damaged utility pole report: "I'm calling about a utility pole that's cracked and leaning in the corner of my yard."
- From a call lasting 5m 3s , Aug 9, 2024 11:29 PM