Duke Energy (NC & SC) Customer Service Phone Number

Hold time now: 20 mins (avg 14)
Best time to call: 9:05am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Push 1 for hot water heater repair
This is not the most popular Duke Energy (NC & SC) phone number (it's ranked #2). Most customers call 800-777-9898 for support: Click here for best option

Other customers got on the phone recently because:

I shandria johnson need more time to make payment on my account please.
Need to add my husband to the account
My power got turned off and I simply just would like to go ahead pay the deposit and pa...
I think I have a past due debt (bill) that I need to get paid and I need service starte...
I hard of hearing so ni don’t use the phone .my question is when will progress energy...
There are workmen in my neighborhood driving over the grass. I tried to speak with the...
I would like to have a week longer to pay on my duke energy bill
To get service turn on in my name and to get crisis center to send the $*** deposit I n...
My account number is *********** Humberto Garcia ***** legal tender rd lot ** elizabeth...
Need to please if I can pay my light bill this Thursday . I have just returned back to...
My power is still out at **** south Juniper street-Kannapolis nc
I moved from my apartment at **** Northwood Drive Apt* *** in Winston Salem since...
PaY my bill. Did not receive a bill.
I need more time paying my power bill

Help me with my issue

Duke Energy (NC & SC) Customer Service Phone Number 877-444-7731 - Info & Statistics

Phone number to dial877-444-7731
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial9:05am
Navigate phone maze to a humanPush 1 for hot water heater repair
Average wait14
Current wait20
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web or twitter
Quality of communication51%
Quality of help72%
Customer votes4,416
Best phone number800-777-9898
Information last updatedFri Jan 22 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (NC & SC)'s 877-444-7731 Customer Service Number

This Duke Energy (NC & SC) phone number is ranked #2 out of 2 because 32,898 Duke Energy (NC & SC) customers tried our tools and information and gave us feedback after they called. The reason customers call 877-444-7731 is to reach the Duke Energy (NC & SC) Customer Service department for problems like Service Outage, Service Request, Transfer Service, Refund a Charge, Cancel Service. As far as we can tell, Duke Energy (NC & SC) has call center locations in North Carolina or Indiana or Florida and you can call during their open hours Mon-Fri 8am-5pm EST. Duke Energy (NC & SC) has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 877-444-7731 and ways to call or contact Duke Energy (NC & SC) with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Duke Energy (NC & SC)

Calling Duke Energy (NC & SC) at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Duke Energy (NC & SC) Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Duke Energy (NC & SC)'s Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Duke Energy (NC & SC) in General

While 877-444-7731 is Duke Energy (NC & SC)'s #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-777-9898 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Duke Energy (NC & SC) help by calling them, is that other customers give their customer support at this number a 51% score for their communication skills and a 72% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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