Duke Energy (NC & SC) Customer Service Phone Number

Hold time now: 13 mins (avg 10)
Best time to call: 9:05am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Push 1 for hot water heater repair
This is not the most popular Duke Energy (NC & SC) phone number (it's ranked #2). Most customers call 800-777-9898 for support: Click here for best option

Other customers got on the phone recently because:

My service is due today or cutoff. I need a payment plan. Address is **** old ballpark...
I want to cancel my light on my property.
Account * **** **** *****On our Church's bill, under outdoor lighting, we have * lights...
Our power bill has went from $*** a month to $*** then to $*** this month. I just want...
No power for * days now. Keep calling nobody comes out. I NEED my power on NOW
Can i get fnancal assistance? I have cancer. My husband died May ****. I have no family.
A question about a high tension power line through our property
I received a ****-misc from DE Carolinas LLC with no numbers in any of the boxes. Why...
I received a text saying a service was opened with Duke Energy and I do not live in a s...
I need to change the name on my bill
I received an email reminding me to make payment. I already made this month's payment...
I am a SC resident,and I need the address to make a payment.. Thanks..
I need to have a service pole with electrical outlet set at **** Government Rd. in Clay...
Closed account went to collections was paid in full ..need contact info for debt collec...

Help me with my issue

Duke Energy (NC & SC) Customer Service Phone Number 877-444-7731 - Info & Statistics

Phone number to dial877-444-7731
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial9:05am
Navigate phone maze to a humanPush 1 for hot water heater repair
Average wait10
Current wait13
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web or twitter
Quality of communication87%
Quality of help68%
Customer votes4,412
Best phone number800-777-9898
Information last updatedSun Mar 26 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (NC & SC)'s 877-444-7731 Customer Service Number

This Duke Energy (NC & SC) phone number is ranked #2 out of 2 because 32,898 Duke Energy (NC & SC) customers tried our tools and information and gave us feedback after they called. The reason customers call 877-444-7731 is to reach the Duke Energy (NC & SC) Customer Service department for problems like Transfer Service, Refund a Charge, Service Request, Service Outage, Cancel Service. As far as we can tell, Duke Energy (NC & SC) has call center locations in North Carolina or Indiana or Florida and you can call during their open hours Mon-Fri 8am-5pm EST. Duke Energy (NC & SC) has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 877-444-7731 and ways to call or contact Duke Energy (NC & SC) with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Duke Energy (NC & SC)

Calling Duke Energy (NC & SC) at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Duke Energy (NC & SC) Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Duke Energy (NC & SC)'s Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Duke Energy (NC & SC) in General

While 877-444-7731 is Duke Energy (NC & SC)'s #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-777-9898 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Duke Energy (NC & SC) help by calling them, is that other customers give their customer support at this number a 87% score for their communication skills and a 68% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Duke Energy (NC & SC) Contact Info

Other Duke Energy (NC & SC) Phone Numbers

Residential Customer Service800-777-9898

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