Duke Energy (NC & SC) Customer Service Phone Number

Hold time now: 18 mins (avg 13)
Best time to call: 9:05am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Push 1 for hot water heater repair
This is not the most popular Duke Energy (NC & SC) phone number (it's ranked #2). Most customers call 800-777-9898 for support: Click here for best option

Other customers got on the phone recently because:

You are looking for a missing payment there has been an open case no one has responded to me
A dead tree is leaning towards the main power line
Live wire, need to talk to someone
Duke sent a service person to replace area pole lamp in my yard last night January...
Your service guy messed up my yard when he got stuck in my yard last evening while repl...
I need to pay my bill in the website is down
Want to discontinue all service and the website is not working correctly right now
I change my due date to ********* can I pay it then due to covid
Need to find out when our power will be back on. Or at least get a status update. And...
I need to find out what time our power will be back on. And is someone working now to...
A tree has fallen on the power line.
Power outage update.the power has been out for * or more hours
I need to speak to a customer service representative please.
I called before Christmas to have someone come and change the plug that my drawer plug...

Help me with my issue

Duke Energy (NC & SC) Customer Service Phone Number 877-444-7731 - Info & Statistics

Phone number to dial877-444-7731
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial9:05am
Navigate phone maze to a humanPush 1 for hot water heater repair
Average wait13
Current wait18
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web or twitter
Quality of communication50%
Quality of help71%
Customer votes4,415
Best phone number800-777-9898
Information last updatedSat Jan 22 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (NC & SC)'s 877-444-7731 Customer Service Number

This Duke Energy (NC & SC) phone number is ranked #2 out of 2 because 32,898 Duke Energy (NC & SC) customers tried our tools and information and gave us feedback after they called. The reason customers call 877-444-7731 is to reach the Duke Energy (NC & SC) Customer Service department for problems like Service Outage, Service Request, Transfer Service, Refund a Charge, Cancel Service. As far as we can tell, Duke Energy (NC & SC) has call center locations in North Carolina or Indiana or Florida and you can call during their open hours Mon-Fri 8am-5pm EST. Duke Energy (NC & SC) has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 877-444-7731 and ways to call or contact Duke Energy (NC & SC) with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Duke Energy (NC & SC)

Calling Duke Energy (NC & SC) at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Duke Energy (NC & SC) Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Duke Energy (NC & SC)'s Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Duke Energy (NC & SC) in General

While 877-444-7731 is Duke Energy (NC & SC)'s #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-777-9898 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Duke Energy (NC & SC) help by calling them, is that other customers give their customer support at this number a 50% score for their communication skills and a 71% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Duke Energy (NC & SC) Contact Info

Other Duke Energy (NC & SC) Phone Numbers

Residential Customer Service800-777-9898

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!