ComEd Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at ComEd?
A:Press 3 at the first menu. Then press 2. You can also use our free service that can talk to ComEd for you and report back. Q:
Does ComEd offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 20 minutes. The longest hold times are on Friday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ComEd below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ComEd phone number to document the phone system.
Here is how our research team describes the way the ComEd phone system greets you: For electrical issues or power outages, press 1. To pay your bill, press 2. For everything else, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 at the first menu. Then press 2.
Below are some clips we've found from ComEd's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to ComEd.
We are currently experiencing busy conditions with higher than normal wait times to speak with a representative.
However, you may experience shorter wait times by calling back later today between three and six PM.
We apologize for any inconvenience and appreciate your continued patience.
For electrical issues or power outages, press one. To pay now, press two.
For everything else, press three."
Excerpt from a call with ComEd
Wednesday, January 17, 2024 4:17 PM
They may ask your reason for calling (instead of a menu)
"Welcome to ComEd.
Thank you for calling ComEd. My name is Anna. How can I help you?"
Excerpt from a call with ComEd
Friday, June 7, 2024 2:20 PM
They may ask you to enter information with the dial pad
"Welcome to ComEd.
Your new account number is here. We've launched our new customer billing system to better serve our customers.
Access to my account services are available.
For more information and to find your new account number, please visit co med dot com slash billing update.
Please ensure you are using your new account number when transacting with our automated system.
Our office is currently closed.
To to access your account using your account number, press one.
Your phone number, press two. If you're calling to set up a Please enter your area code and phone number now."
Excerpt from a call with ComEd
Saturday, March 9, 2024 6:02 PM
They may need to look up your account
"Welcome to ComEd.
Your new account number is here. We've launched our new customer billing system to better serve our customers.
Access to my account services are available.
For more information and to find your new account number, please visit co med dot com slash billing update.
Please ensure you are using your new account number when transacting with our automated system.
Also, customers will not be charged any late fees and will not be disconnected for nonpayment at this time.
For electrical issues or power outages, press one.
To pay now, press two.
For everything else our office is currently closed, but we welcome you to continue using our automated system.
In order to process your call, I'll need to look up your account."
Excerpt from a call with ComEd
Thursday, March 7, 2024 5:06 AM
The first phone menu
"Welcome to ComEd.
We are experiencing long wait times to speak to an agent.
If you are making a bill payment or want to check your balance, we encourage you to use our automated system.
Use option two pay now, in the main menu.
You can also go to ComEd dot com to pay your bill or check your balance.
Please note that you account balance may not reflect new payments made until the next business day.
You may experience shorter wait times by calling back Tuesday through Friday from seven AM to nine AM.
We apologize for any inconvenience and appreciate your continued patience.
For electrical issues or power outages, press one.
To pay now, press two.
For everything else, press three."
Excerpt from a call with ComEd
Monday, June 3, 2024 9:39 PM
After you press 2
"In order to process your call, I'll need to look up your account.
To access your account using your account number, press one.
Your phone number, press two."
Excerpt from a call with ComEd
Friday, February 23, 2024 1:33 PM
What are the hours and when should I call?
ComEd operates the call center for this 800-334-7661 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 463 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ComEd call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ComEd phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ComEd staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ComEd is Sunday. The most busy day to call is Monday, which averages 483% more phone calls by comparison. Again, this is based on a sample of 463 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.
The best time to call ComEd
In summation, the best day to call ComEd is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that ComEd staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call ComEd
Below is a sample of recent calls to ComEd, and their purpose. Are any of these similar to the reason you are trying to call?
Repetitive confirmation: "Caller repeatedly saying 'Yes' without providing additional information."- From a call lasting 3m 16s , Jun 21, 2024 4:06 PM
Setting up new service: "I need to start my service as soon as possible at the new address."- From a call lasting 39m 19s , Apr 29, 2024 7:41 PM
Payment method issue: "I entered a credit card number as my primary payment method but it double billed me."- From a call lasting 43m 30s , Apr 29, 2024 7:21 PM
Payment for specific address: "I wanted to pay a bill for four twenty two West Melrose."- From a call lasting 29m 12s , Mar 28, 2024 7:02 PM
Payment issue: "I usually pay my bill over the phone, but I can't access my account."- From a call lasting 14m 9s , Feb 23, 2024 1:33 PM
More ComEd Customer Service Contacts
There are of course other ways to contact ComEd customer service besides the phone. Below we list the best ones, by medium.
ComEd Customer Service on X (formerly Twitter)
ComEd, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
ComEd Customer Service on Facebook / Messenger
Some customer service teams, like that of ComEd, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
ComEd Customer Help Desk / Web Support
As a last, sometimes only, resort- ComEd customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ComEd's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ComEd agent. This phone number is ComEd's best phone number because 14,904 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-334-7661 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call ComEd first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or twitter. In total, ComEd has 1 phone number. It's not always clear what is the best way to talk to ComEd representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ComEd. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ComEd. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.