A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.
This is the #2 most popular Southwest Airlines phone number out of 3. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Say, "Something else" at the first menu and again at the second menu. · Which best describes why you are calling? Please say "Rapid Rewards" or press 1. Make a new reservation or press 2. Change an existing reservation or press 3. Flight status or press 4. Or calling for another reason, press 5
Toll-free · Calling this Southwest Airlines number should go right to a real human being · Rapid Rewards - Please say your date of birth associated with your Rapid Rewards number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Southwest Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5, and 0 OR Press 2 then 1
Here is how our research team describes the way the Southwest Airlines phone system greets you: Baggage services and support - Do you have a claim number for luggage that has been delayed by 6 days or more? Say yes or no.
What are the hours and when should I call?
Southwest Airlines operates the call center for this 888-202-1024 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 27,068 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southwest Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southwest Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Southwest Airlines is Tuesday.The most busy day to call is Wednesday.Again, this is based on a sample of 27,068 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Southwest Airlines is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Southwest Airlines staffs the call center well on Tuesday.