Forever 21 Customer Service

Phone Number & Contact Info

Forever 21's Best Phone Number

888-494-3837
Toll-free·Calls Customer Service·Most popular Forever 21 number
Q:

How do I talk to a live human at Forever 21?

A:Press 1 then 1 then 3
Q:

Does Forever 21 offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6:30am-6pm, Sat-Sun 9:30am-7pm PST. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Forever 21 phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 1 then 3

What are the hours and when should I call?

Forever 21 operates the call center for this 888-494-3837 phone number Mon-Fri 6:30am-6pm, Sat-Sun 9:30am-7pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Forever 21 phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Forever 21 staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Forever 21 is Sunday. The most busy day to call is Friday, which averages 600% more phone calls by comparison. Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Forever 21

In summation, the best day to call Forever 21 is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Forever 21 staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Calling this Forever 21 Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 6, 2024

I received this email the other day from Forever 21 that offered free shipping, so I excitedly picked out some clothes and was getting ready to check out but then I noticed the email was a bit confusing. It had an offer for free shipping with no minimum purchase and an offer for free shipping at $50+. I had planned on using the no-minimum option because that was enticing to me to just pick up a few basics, but it was not going to be any good for me if it didn't have a code. 

It made the most sense to just call the company and see if they would give me a code or help me checkout. Clearly, there was a mistake in the email, but I was hopeful that they might still honor it. I assume that people call Forever 21 all the time to help with online orders, sales issues, returns, and more. Therefore, I really didn't know that how long I would stay on the line, but I wasn't up for much so I thought I would give it a shot. Luckily for me, they actually have great customer service and it only took about two minutes to get to a customer service agent. 

When I called, a virtual assistant answered the phone and attempted to use slang, but it somewhat fell flat. The entire phone call was actually like that, but the clothes are still trendy so I'll excuse the bad tone and tacky attitude. They started by saying, "Thank you for calling Forever 21. Press 1 for English and 2 for Spanish. Thanks for calling Forever 21. Please select 1 if you are calling about returns, or press 2 if you would like to speak with one of our team members." I of course chose 2 to talk to someone.

I had to listen very carefully because the voice was also very soft, and it wasn't until I got to this point that it got louder for some odd reason. This time it said, "Okay great, we will connect you with the most available representative. This call will be recorded for quality training purposes." To my delight, I didn't even have to listen to any elevator music because someone picked up right away. It was ironic that after the slight Valley Girl voice assistant, a heavily accented customer service representative picked up the phone. However, they helped me check out with a code that worked so I really didn't care who answered. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Forever 21

If you have time to do a bit of reading before you call Forever 21, we recommend you read over some of our problem-specific articles.

Does Forever 21 offer gift cards?

Yes, Forever 21 does offer gift cards. Gift cards are a convenient option for anyone looking to give the gift of fashion and style. They can be purchased in various denominations, allowing the recipient to choose from a wide range of trendy clothing, accessories, and beauty products available at Forever 21. Gift cards can be purchased online or at any Forever 21 retail store, making it easy to find the perfect gift for any occasion. Additionally, Forever 21 gift cards have no expiration date, giving the recipient ample time to find their favorite items. Whether it's for a birthday, holiday, or just to treat someone special, Forever 21 gift cards are a stylish and versatile option.

Is there a size guide available for Forever 21 clothing?

Yes, Forever 21 provides a size guide to assist customers in finding the right fit for their clothing purchases. The size guide includes detailed measurements and conversions for various regions such as the US, Europe, and the UK. The guide covers a wide range of clothing categories, including tops, dresses, bottoms, and footwear. Customers can view the size guide on the Forever 21 website to ensure accurate measurements and make informed decisions when selecting their preferred size. Whether shopping in-store or online, the size guide acts as a valuable resource to help customers find the perfect fit for their Forever 21 clothing, enhancing the overall shopping experience.

What is Forever 21's shipping policy?

Forever 21's shipping policy ensures prompt and efficient delivery of your purchases. Shipping is available within the United States including Alaska, Hawaii, and U.S. territories. Standard shipping typically takes 3-7 business days, while expedited shipping options, including two-day and overnight delivery, are also available for faster arrival. The cost of shipping varies depending on the total purchase amount and selected shipping method. International shipping is offered to select countries, with standard delivery taking 7-15 business days. Expedited international shipping is also available. Orders are processed within 1-2 business days and customers can track their packages through a provided tracking number. Forever 21 strives to provide quality shipping services while keeping costs affordable for customers.

Top Forever 21 customer service problems

Click the link above to get answers to just about any Forever 21 customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Forever 21 Customer Service Contacts

There are of course other ways to contact Forever 21 customer service besides the phone. Below we list the best ones, by medium.

Forever 21 Customer Help Desk / Web Support

forever21.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Forever 21 customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Forever 21's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Forever 21 agent. This phone number is Forever 21's best phone number because 31,080 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-494-3837 include Cancel order, Account access, Returns, Product Issues, Hacked account/Fraud and other customer service issues. The Forever 21 call center that you call into has employees from California and is open Mon-Fri 6:30am-6pm, Sat-Sun 9:30am-7pm PT according to customers. In total, Forever 21 has 1 phone number. It's not always clear what is the best way to talk to Forever 21 representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Forever 21. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Forever 21. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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