Big Lots Customer Service

Phone Number & Contact Info

Please say the primary account holder's sixteen digit card number or enter it followed by pound.
Or say, I don't have it."

For rewards program assistance, press one.
For store support or store related inquiries, press two."

Calling this Big Lots Customer Number

By Adam Goldkamp

Jun 12, 2024

Calling this number led to a lengthy wait, but a productive response. When I called, I was first taken to a menu that asked me whether I wanted to choose support with an online order or support with the store experience.

I opted for the store experience, and I was then placed on hold for roughly 10 minutes before finally agreeing to have someone call me back when it was my turn to answer. After another 20 minutes, I did receive a call back and was thanked for calling Big Lots and asked how they could assist me.

I said that I was considering making a purchase and wanted to know how returns would work if I wasn't satisfied with the purchase. The representative said that she could help with that, but before she did, she wanted to know my name so she could address me that way. I honestly found that a bit off-putting, but gave it to her anyway.

Once I did, she told me that if I wanted to make a return, I would have 30 days to do so, and I would be able to do so at any Big Lots location I wished. I would need to bring the original receipt and packaging, and the representative confirmed that the time frame was 30 calendar days and not 30 business days.

Based on this, I'd feel comfortable getting assistance from Big Lots, although the wait can be a bit of a pain. The presence of a callback program does help, and it clearly works as intended. I personally didn't enjoy being asked my name just for the purpose of addressing me, but I can see that being a positive for some people. Overall, I would use this number as long as I had time to wait on a call back.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Big Lots's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Big Lots agent. This phone number is Big Lots's best phone number because 474 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-244-5687 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Big Lots first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Big Lots has 2 phone numbers. It's not always clear what is the best way to talk to Big Lots representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Big Lots. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Big Lots. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare Big Lots Customer Service