Toll-free · 24 hours, 7 days · Press 1. Then press 1. · To make changes or confirm a reservation, press 1. If you have been in an accident or need roadside assistance, press 2. Completed your rental and need further assistance, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for U-Haul below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this U-Haul phone number to document the phone system.
Here is how our research team describes the way the U-Haul phone system greets you: To make changes or confirm a reservation, press 1. If you have been in an accident or need roadside assistance, press 2. Completed your rental and need further assistance, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3.
Below are some clips we've found from U-Haul's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling U Haul. This call may be recorded.
For faster service, download the U app for immediate help.
The app allows you to make, change, and or confirm your reservation, extend, modify and return your rental, make storage payments, request roadside assistance, assistance, and more.
Press pound on your keypad now to receive text message with a link to download the U Haul app.
To make, change, or confirm a reservation, press one."
Excerpt from a call with U-Haul
Saturday, January 6, 2024 4:53 PM
They may need the phone number on your account
"For faster service, press pound on your keypad to receive a text message with a link to download or access the U Haul app."
Excerpt from a call with U-Haul
Monday, July 22, 2024 4:36 PM
The first phone menu
"You for calling U Haul. This call may be recorded.
For faster service, press pound on your keypad to receive a text message with a link to download or access the U Haul app.
To make, change, or confirm a reservation, press one."
Excerpt from a call with U-Haul
Monday, June 17, 2024 3:29 PM
After you press 1
"To return to the main menu, press six.
You have not selected a menu option. Please For truck, trailer, or towing equipment, press one.
For a u box container, press two."
Excerpt from a call with U-Haul
Tuesday, March 5, 2024 3:40 PM
What are the hours and when should I call?
U-Haul operates the call center for this 800-789-3638 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 789 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the U-Haul call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this U-Haul phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like U-Haul staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call U-Haul is Monday.The most busy day to call is Friday, which averages 25% more phone calls by comparison.Again, this is based on a sample of 789 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call U-Haul is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that U-Haul staffs the call center well on Monday.
Why Customers Call U-Haul
If you have time to do a bit of reading before you call U-Haul, we recommend you read over some of our problem-specific articles.
U-Haul's cancellation policy allows customers to cancel their reservation up to 24 hours prior to the scheduled pick-up time without incurring any fees. For cancellations made less than 24 hours in advance, a $50 fee will be charged. In case of no-show at the designated pick-up location or failure to cancel the reservation, a $50 fee will also apply. Customers who have prepaid for their reservation will receive a refund minus any applicable cancellation fees. It is important to note that cancelling a U-Haul reservation online is the quickest and most convenient method. By providing sufficient notice, customers can avoid any unnecessary charges and ensure a hassle-free cancellation process.
Yes, you can tow your own vehicle with a U-Haul truck. U-Haul offers a variety of tow dolly and auto transport options that are specifically designed to safely and securely transport your vehicle behind their trucks. These towing equipment options are suitable for most personal vehicles, including cars, trucks, and SUVs. U-Haul provides easy-to-follow instructions for properly loading and securing your vehicle onto the tow dolly or transport, ensuring a safe journey. However, it is important to verify your vehicle's compatibility and weight restrictions before attempting to tow it. Additionally, U-Haul recommends checking your vehicle's owner's manual and consulting with their representatives for any specific guidelines or requirements.
The rental cost for a U-Haul truck or trailer varies depending on several factors. These include the size of the truck or trailer, the distance of the move, the duration of the rental, and the pickup and drop-off locations. U-Haul offers a range of truck sizes, from 10 to 26 feet, and several trailer options. Prices may also change during peak moving seasons. To get an accurate cost estimate, it is recommended to use the online reservation system or contact the nearest U-Haul location for a personalized quote. U-Haul strives to provide competitive rates and flexible rental options to suit different needs and budgets.
Click the link above to get answers to just about any U-Haul customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to U-Haul, and their purpose. Are any of these similar to the reason you are trying to call?
Reschedule pickup request: "I was trying to see if I can reschedule my pickup for my U Haul."
- From a call lasting 4m 8s , Jul 12, 2024 10:44 PM
Request for invoice: "I wanna see if you could send me an invoice."
- From a call lasting 7m 51s , Jul 10, 2024 3:14 PM
Issue with movers, seeking refunds: "I actually have an issue with movers, and I have called, contact, and tried to talk to everyone, but I need refunds because neither one of them ever showed."
- From a call lasting 11m 11s , Jul 2, 2024 1:12 PM
Confirmation of return: "I'm calling about a U-Haul truck that I just returned this morning and wanted to make sure that the return went through okay."
- From a call lasting 6m 20s , Jun 28, 2024 4:29 PM
Inquiring about truck availability: "I was wondering if you guys would have available at Richland Center for July the third."
- From a call lasting 14m 8s , Jun 28, 2024 1:21 AM
Technical issue with accessing reservation: "It's not allowing me to get past the point of verifying my face and my driver's license to access the codes."
- From a call lasting 18m 52s , Jun 24, 2024 1:22 AM
Missing credit refund: "I didn't get my seventy five dollar credit back for turning in the car hauler."
- From a call lasting 2m 34s , Jun 17, 2024 3:29 PM
More U-Haul Customer Service Contacts
There are of course other ways to contact U-Haul customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- U-Haul customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is U-Haul's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a U-Haul agent. This phone number is U-Haul's best phone number because 13,092 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-789-3638 include Change a Booking, Account Access, Cancel a Booking, Make a Booking, Refund a Charge and other customer service issues. Rather than trying to call U-Haul first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, U-Haul has 2 phone numbers. It's not always clear what is the best way to talk to U-Haul representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for U-Haul. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like U-Haul. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.