How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this TransAmerica phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to Life Insurance, Annuities & Employee Benefits
Below are some clips we've found from TransAmerica's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Transamerica.
We'll monitor or record this call to make sure we're providing great service.
To get started, are you a policyholder an agent, or looking to buy a policy?
If none of those fit, just say none of those.
Again, if you're a policyholder, press one.
An agent, press two. Looking to buy a policy, press three."
Excerpt from a call with TransAmerica
Saturday, January 20, 2024 5:10 PM
They may ask your reason for calling (instead of a menu)
"Please tell me again what you're calling about with a little more detail."
Excerpt from a call with TransAmerica
Tuesday, February 20, 2024 3:08 PM
They may ask you to enter information with the dial pad
"Again, please use your phone's keypad to enter your Social Security number or to use your policy number instead, press one."
Excerpt from a call with TransAmerica
Wednesday, January 3, 2024 6:05 PM
They may ask you to say or enter information
"Transamerica.
We'll monitor or record this call to make sure we're providing great service.
To get started, are you policyholder, an agent, or looking to buy a policy?
If none of those fit, just say none of those.
Alright. Just so you know, all ten ninety nine r tax forms were mailed out by January thirty first.
Keep in mind that you won't get a form if you didn't have any taxable events during the year.
Like a distribution. Now what's your Social Security number?
If you'd prefer, you can also enter it on your phone.
Please say or enter your Social Security number."
Excerpt from a call with TransAmerica
Friday, April 12, 2024 3:56 PM
The first phone menu
"Transamerica.
We'll monitor or record this call to make sure we're providing great service.
To get started, are you a policyholder an agent, or looking to buy a policy?
If none of those fit, just say none of those.
Again, if you're a policyholder, press one.
An agent, press two.
Looking to buy a policy, press three.
Or if you're none of those, press four."
Excerpt from a call with TransAmerica
Saturday, January 20, 2024 5:10 PM
What are the hours and when should I call?
TransAmerica operates the call center for this 800-852-4678 phone number Mon-Fri 8am-5pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,648 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TransAmerica phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TransAmerica staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TransAmerica is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 1,648 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call TransAmerica is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TransAmerica staffs the call center well on Monday.
Why call this TransAmerica number?
Below is a sample of recent calls to TransAmerica, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with insurance check: "I've been got a hold of y'all about ten times y'all sent me a check, and then y'all canceled it."
- From a call lasting 12m 13s , Apr 12, 2024 3:56 PM
Requesting distribution: "Hi, Michelle. My name is Javed. And I'd like to get a distribution, I guess."
- From a call lasting 8m 35s , Apr 2, 2024 6:19 PM
Policy information verification: "Verifying policy details with agent ID and policy number."
- From a call lasting 10m 53s , Apr 1, 2024 8:39 PM
Cashing out policy: "I want to cash out my policy."
- From a call lasting 1m 52s , Feb 20, 2024 3:08 PM
Casual conversation about food: "Cheers. Jamie just a spoonful of it. The Jamaican lady I work for."
- From a call lasting 4m 5s , Jan 3, 2024 9:32 PM
More Ways to Contact TransAmerica Customer Service
There are of course other ways to contact TransAmerica customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- TransAmerica customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TransAmerica's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TransAmerica agent. This phone number is TransAmerica's best phone number because 9,888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-852-4678 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call TransAmerica first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, TransAmerica has 8 phone numbers. It's not always clear what is the best way to talk to TransAmerica representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TransAmerica. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TransAmerica. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.