TransAmerica Customer Service Issues

The insured, Nadine H. McNeece, holds a Long Term Care policy with Transamerica Life Insurance under policy number [redacted]48 since it was issued on 07/26/[redacted] and is currently active. Now at 98 years old with a birthdate of 07/23/[redacted], Nadine's health has significantly declined. She has various health issues including heart problems with a history of bypass surgery in [redacted], a pacemaker, type-2 diabetes, vision loss leading to blindness, balance issues resulting in frequent falls and the need for a walker, assistance with medication management, impaired hearing with ineffective aids, help required for meals and bathing, memory loss, confusion, and communication difficulties. Living alone, she relies on family members for daily support. Seeking guidance and policy coverage for in-home care, her son, Don McNeece, acting with power of attorney, is looking into qualified sitters to assist Nadine.

I recently received a letter stating that my Transamerica insurance would be canceled if the October payment wasn't received. I contacted a representative and explained that my payments are deducted automatically from my credit union. The credit union confirmed that Transamerica didn't withdraw the October payment. I informed the Transamerica representative about this issue. They acknowledged there was confusion regarding the policy and assured me they would resolve it within 24 hours. It has been two days, and the October payment still hasn't been deducted. I'm concerned about the impending cancellation as I've had this policy for a long time. I've been unsuccessful in reaching a representative from Transamerica to address this. My policy number is O[redacted]2. I kindly request immediate assistance as the cancellation deadline is nearing. Thank you. - Leola Irene Green

I am facing difficulties transferring my pension payments to my new bank due to various issues encountered during the process. Initially, I struggled with multiple transfers between different departments and systems, leading to confusion and inefficiency. Despite spending considerable time trying to resolve the matter, I faced challenges finding a person who could assist me effectively. After being redirected numerous times, I ultimately could not complete the transfer on the first day. Subsequently, on the second day, despite providing all necessary information, I was informed that the individual assisting me could only handle a different type of retirement transfer. I was then instructed to contact another department the next day, which proved to be a frustrating experience with long wait times and unreturned calls. I am still struggling to get in touch with the relevant party to resolve this issue. Can someone offer assistance regarding this ongoing problem?

On July 28, [redacted], an insurance agent visited my home, and I purchased whole life insurance. The following day, I was informed of a $[redacted] rent increase, making it $[redacted] while my social security check is $[redacted]. I promptly contacted the agent to cancel the insurance to prevent deductions from my social security debit card. Despite assurances of cancellation, the money was deducted, causing almost eviction due to incomplete rent payment. I reached out to Transamerica four times, speaking to different representatives, who assured me of cancellation and refund to my debit card. However, they failed to cancel the policy and refund my money as promised. Instead, I received a bill last week, triggering me to secure my funds on the debit card. I urgently request the immediate cancellation of the policy and the refund back to my debit card.

In November [redacted], a TransAmerica agent visited my home where I surrendered a life insurance policy that was deducting $[redacted] monthly from my account. I replaced it with a new policy requiring higher payments. The agent handled the paperwork. In December, $[redacted] was erroneously deducted for the surrendered policy, and again in January. I have been attempting to obtain a refund, but there have been issues with the paperwork submission. Despite the agent's efforts, the company claims not to have received the documents properly. After resubmitting the paperwork, they now say the submission is illegible. I have not received any updates or refunds. I am eagerly awaiting a call from a supervisor within the next 24 to 48 hours as promised by the agent. Being on a fixed income and a cancer survivor, I cannot afford to wait for this matter to be resolved. Your assistance would be greatly appreciated.