HughesNet Customer Service Issues

I recently signed up for your service, and the equipment was installed just 2 days later. During the installation, I encountered slow internet while trying to play an online game on my phone. The technician dismissed my concern, attributing it to various reasons and assured me that streaming movies and TV would be fine. However, when I connected a Roku TV adapter to watch content on my TV, I still experienced extremely slow internet speeds. Frustrated, I contacted customer service only to be informed that a technician visit would cost $[redacted]. Feeling dissatisfied with this response and having to troubleshoot on my own, I decided to dispute the payment made to your company and requested the removal of all Hughesnet equipment. The installer had previously mentioned that I might have a poor signal due to my location, which I find unacceptable.

I am unable to make any calls as both my landlines and cell phone are not working. The landline phones display an error message stating they are not supported by my current system. This issue started right after the installation of HughesNet Voice approximately three days ago. Currently, I am without any phone service. Furthermore, my computer indicates "no connection to the internet." I am seeking assistance with resolving these problems. My email is [redacted] Thank you.

I previously canceled my service in November but have been wrongly charged $92.11 in both December and January. Despite my attempts to contact customer service, I have been unable to resolve this issue. I am disappointed with the experience I am having with your company. Either I receive a credit of $[redacted].22 on my credit card promptly, or I will be forced to stop payment and take further action. I will return the equipment as soon as I receive instructions on where to send it. Thank you, Diane Moss.

I am currently at home and unsure if my account address has been updated. I need assistance with my services and getting my account address sorted out. I haven't received any communication recently. Please contact me to resolve this issue promptly. - Tyesha Peppers

I intended to pay my bill on Friday, April 21, [redacted], but unfortunately, I got pneumonia on Tuesday and had to miss work. I am able to make a partial payment tomorrow night. However, I encountered issues when trying to make an online payment as the system indicated that my information was incorrect. My account details should reflect Pamela James, contact number [redacted], email [redacted], and address [redacted] Hale Ridge Road. There are no other individuals linked to my account. I would appreciate it if this issue could be promptly resolved.

For a while now, our wireless internet service has been inadequate, often not working at all. We've resorted to using our cell phone hotspots due to the constant connection issues. Even after buying signal extenders, we can't stream on our TV or download updates on our new iMac near the router. I believe a technician should reassess the satellite positioning and signal strength throughout the day. If a better position doesn't help, they should replace the old router with a Wi-Fi 6 system at no extra cost. We are frustrated and considering other options. If this isn't resolved to our satisfaction as per the service contract, please contact me. Thank you.

I am concerned that my router and account may have been hacked. Whenever I try to watch a movie on streaming services like Netflix, Hulu, or Prime, it always prompts me to resume from where I left off, even though I have never done that before. I have noticed that passwords on my account keep getting changed without my authorization. I suspect that someone with knowledge of the admin password is gaining unauthorized access to my account and interfering with my wifi connection. The router's continuous blinking is disrupting my movie-watching experience. I would like to change the administrator's name and choose my own username and password for added security. If this issue isn't resolved, I will have to consider canceling the service. The technician who installed my system took a photo of the router and its details, which has made me uneasy about the service. I am losing trust in HughesNet due to these concerns. I appreciate any assistance you can provide in addressing this matter.

I need assistance removing the HughesNet dish from behind my apartment in an apartment complex. The previous resident, whom I paid to have the internet service activated, has since shut it off and relocated. Despite never having the HughesNet service under my name at this location, I am facing accusations from my neighbor regarding tampering with their cable or internet. I would appreciate it if someone could come and remove the satellite to resolve this situation.

I was informed during the service setup that we were eligible for a discounted rate of $35 per month; however, our recent bills for May and June reflect charges of $49.98 and $57.28, respectively. Could you kindly investigate these discrepancies and provide clarification? Additionally, despite being advised that we could utilize wifi on our phones, we are experiencing poor signal reception. Despite efforts to enhance the satellite alignment, the signal quality deteriorated instead of improving. We seek assistance from a technician capable of adjusting the satellite to optimize our signal strength. Moreover, we request a refund for the overcharged amounts through a credit to our account. Our billing details are as follows: Name: R. Lappe Address: [redacted] E [redacted] Ave, Vandalia, IL [redacted] Contact: [redacted]

Hello, I am having trouble logging into my account because I forgot both my username and password. When I attempt to retrieve them using the link provided, I receive a message saying my service is not active. My account ID is DSS[redacted]1ESN. Additionally, I am interested in canceling my service. According to the website, if I wait until month 24, I will not have to pay an ETF. I have been a HughesNet customer for over 24 months, so I want to confirm that I will not incur any fees when I cancel my service.

Dear Customer Service, I'm Donna Turner, and I recently reached out via email regarding issues with my service. Now that I'm home and still facing the same problem, I need further assistance. The service freezes intermittently, making it impossible to watch anything. This is particularly frustrating as my young child enjoys watching her favorite shows. Despite the installation technician assuring me that our plan should work well for our household, it has already malfunctioned within two weeks. I've tried troubleshooting steps found online to no avail. I kindly request guidance on additional solutions to resolve this matter promptly. Your prompt attention to this matter would be greatly appreciated. Thank you. Sincerely, D. Turner

After my recent customer service call regarding my high bill, I learned about an unordered booster that resulted in a credit, fixing part of the issue. However, the bill remains unusually high at $[redacted], despite my services normally costing $60-$70. I usually pay for the upcoming month, not the current one. When I signed up online, I was promised the first month free, but I still had to pay. Following an internet installation credit, my second bill should have been minimal. Since I refused to pay for the unwanted booster, my internet was disabled until a credit was issued. Despite my account being locked and my inability to use the service, my bill remains $[redacted] for two months of unusable service, which doesn't make sense to me.

I have been unable to utilize the service properly due to constant buffering issues. Despite this, I continued to pay for the service for two years while also subscribing to CenturyLink internet. During a recent technician visit, I was misled into allowing them to place the dish on my roof, which had just been newly installed. Consequently, six unnecessary holes were drilled into my new roof due to the technician's negligence. Now, debt collectors are contacting me because of unspecified charges from the company. Additionally, after paying for two years of faulty service, I am being asked to pay an additional $[redacted] for undisclosed reasons and over $[redacted] for equipment that I had purchased from them. This situation is not only affecting my finances but also impacting my credit score negatively. It is disappointing how this company's actions have caused such distress, prompting the need for intervention by the Better Business Bureau.

I signed up for this service as a backup to my primary internet provider, but I rarely use it. Paying for something I don't use is costly, so I am considering canceling it. Could you please provide me with the process for canceling the service and instructions for returning the equipment? Alternatively, I would be open to keeping the service at a reduced monthly rate when not in use, with the option to pay per gigabyte downloaded if I ever need to use it. I appreciate your prompt response. Thank you.

We were billed $[redacted] for canceling due to poor service that couldn't support our Roku streaming needs. We reached out to customer support multiple times, both via chat and phone, to troubleshoot the issue. Sadly, even after all our attempts, we couldn't fix the problem. The service was so bad that not only could we not stream on Roku, but even our phones would lose internet connection frequently while on Wi-Fi. The last representative we spoke to was extremely impolite, accusing me of fabricating previous conversations about our ongoing issues before deciding to cancel. This $[redacted] charge came as a blow since it was taken from the budget of a disabled individual, crucial for our survival in the upcoming month.