HughesNet Customer Service Issues

I've been stuck in Ukraine since March, and I'm trying to settle my bill. I attempted to contact customer service, but the wait time is over ten minutes, which is almost the same as my bill. I want to make a one-time payment using my checking account or credit card, but I need to speak with a person without long holds. Is there a quicker payment option available? Thank you, John C. ([redacted]), Zip code on the account is [redacted].

I received a notification from HughesNet stating that my credit card payment did not go through. I've been trying to make the payment on their website, but I keep receiving an error message saying "account not found, some info is invalid." Unfortunately, our landline phone won't be fixed until late Tuesday. Cell phone service is unreliable in our rural area. I have mobility issues and using a car to find better reception is not easy for me. My credit card was recently re-issued with the same account number due to expiration. I'm confused as to why the website is not recognizing my information and SAN.

I contacted your company on September 8, [redacted], at 8:11 a.m. regarding a slow connection. After a speed test resulted in 0.07, I was told by the agent that advanced support would reach out to me within 24 to 48 hours (ticket no. [redacted]39). Despite no call, I called back on September 11 and spoke with Veronica, who issued ticket no. [redacted]09 and provided an $18.71 discount. After multiple attempts and interactions, I spoke with Omar C., who arranged a credit of $20 for the next three months and escalated the case (ticket no. [redacted]26). Despite setting a callback for Monday at 10:00 a.m., I did not receive a call. The ongoing ordeal involved discussions with Caleb and Maria, with the latter providing a corporate phone number. I was informed my plan was Gen 5 20GB with speeds of 25mbps download and 3mbps upload. I am still awaiting a call from Advance Support as of 12:26. Concerns were raised about the service reliability and lack of prompt responses from support. David H., [redacted].

I am following up once more regarding my previous attempts to contact you. I have reached out multiple times through email and traditional mail. Unfortunately, I do not have a phone due to financial constraints caused by my disability. I have reiterated the same issue in my messages - I am still unemployed and cannot afford your services. I kindly request a return authorization for sending back the modem and radio receiver. Given my disability, I do not foresee being able to work in the foreseeable future. With no phone access, communication must be via email or mail. Please assist me in returning the equipment promptly by providing the necessary instructions and materials. Thank you for addressing this promptly. Regards, S.Z. Godfrey

My internet speed is very slow, typically less than 5 Mbps. Your advertisements claim speeds of up to 25 Mbps. I am considering canceling my service because of this misleading information. I refuse to pay any cancellation fees as I have not signed a contract with Hughesnet. I have already reached out to my state attorney general, and they are interested in hearing your response. Please reply promptly. Larry B. [redacted] Jayne Ct. Monticello, Iowa. Email: ldbehrends@[redacted]. Immediate response requested.

After recently relocating next door and having previously praised the internet service to my in-laws who now reside in our old house, I am dealing with a frustrating situation. The internet performance is subpar; my streaming services like Netflix and Amazon Prime constantly buffer, and nothing about my internet habits has changed. Previously, the service was flawless at the adjacent property, but now it is intolerable. If this is the best service available in my current location, I am considering terminating it. This sudden decline has caused significant inconveniences, especially for my wife who works remotely due to the pandemic, a setup that was smooth at our old address. If I cannot attain the same reliability and speed as before, I might need to explore other service providers.

Since the day of the installation, HughesNet has been consistently disappointing. Our service is poor most of the time, and atrocious on the best days. Recently, our internet completely stopped working. Upon scheduling a service call, we were not informed about any charges. The technician later discovered that the dish had been installed incorrectly, resulting in no service due to obstructed line of sight. Despite agreeing to move the dish, we were blindsided by a $[redacted] service charge in this month's bill. When I called customer service to address this issue, they insisted the charge was valid, leaving me frustrated and dissatisfied. Regrettably, we will be terminating our account with HughesNet and seeking an alternative provider. I intend to report this unpleasant experience to the BBB and share my negative reviews online. In conclusion, your customer service is as inadequate as your service itself. C. Radcliffe

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Due to the challenges of COVID-19, I am facing financial difficulties and cannot commit to a specific payment date for my HughesNet account. I am actively seeking employment and rely on my home computer. I kindly request your assistance in restoring my service as I navigate these tough times. Your support in keeping Americans connected is commendable, and I am grateful for any help you can provide. Thank you for considering my situation.

I am seeking your assistance to restore my internet service. HughesNet claims they keep Americans connected without service interruptions. Due to hardships during the pandemic, I'm struggling to save my home from foreclosure and support my family amidst fluctuating work situations. It's challenging for me to ask for help as I usually manage my bills independently. I can't commit to a payment date, but I'm willing to pay small amounts once I'm able to. Access to the internet is crucial for job hunting from my home computer as I lack funds for travel. I rely on food stamps and can provide proof of benefits. Your support in reactivating my service would be greatly appreciated. Thank you for your consideration.

I cancelled my service on March 4, [redacted], after ordering it on February 9. Unfortunately, the service never worked even after troubleshooting. Despite my cancellation, I was incorrectly charged until August 4. When I contacted customer service to address this issue, they rejected my case and charged me an additional $[redacted] in equipment fees. Despite being assured that a supervisor would call me back, I never received a response. Each time I follow up, I am told that a decision was made, but I was never contacted about it. I am frustrated because I never received the service I paid for and my money was taken without justification.

Since I started with HughesNet, it has been a nightmare getting worse every day. I signed up for the cheapest plan based on Hughes' recommendation, thinking it would be enough for one TV and two phones. Unfortunately, I've been experiencing constant buffering, disconnections, watching TV in 480p, and struggling to even see faces on the screen. Despite making over 40 calls for help, the internet only gets worse. I've even had my data eaten up due to technical issues. After multiple problems with the equipment, I had a technician come out to replace the faulty box, but now I'm being charged for the visit. To add insult to injury, I received a call mentioning a misalignment with the dish, leading to another delay in fixing the problem. I've been paying $[redacted] a month for this subpar service for seven months, and now I'm demanding a reimbursement, a fix for my internet, and a smooth remainder of the contract at no extra cost. This situation has been frustrating, especially with children at home due to the virus.

I have been using HughesNet internet for three months now, spending $[redacted], but it only worked for about 30 days in total. Despite being promised a $[redacted] reimbursement on the first bill for not being able to provide a military discount during sign-up, I never received it. I contacted customer service multiple times, experiencing weeks without internet yet still being charged. The latest representative promised a bill credit for the month, but I still got charged an additional $[redacted]. The service has been unreliable, and I'm requesting a refund for most charges, except for one month's service. I would like to return the equipment and cancel my subscription as soon as possible. Thank you, D. Hassett

Account No.: DSSXXXXXX323 Phone No.: [redacted] I reside in a remote area 40 miles from the city. AT&T suggested HughesNet due to the unreliable wireless signal in my region. However, not all services work consistently. My TV, mobile phone wifi, and internet are all influenced by weather and satellite positioning. The most frustrating aspect is the constant HughesNet popup warning about a pending payment. I understand that a payment is due and always make sure to pay within the month. Unfortunately, I struggle with the strict payment deadlines as my bank assigns different payment dates each month. If these pop-up notifications persist, I might consider switching to another service provider, despite the associated penalties.

$[redacted] was deducted from my account without authorization for a modem that is currently being shipped to the company. Despite their website stating modems are meant to be recycled and not returned, we sent it back anticipating such situations. This occurrence, conveniently close to Christmas, reflects poorly on their business ethics. The satellite dish was already present and paid for by past tenants at our rental property, hence they are not entitled to charge me for it or request its return, which they seem to be implying with the unauthorized withdrawal.

The service is extremely slow, I've had no home phone for over a month. I want a refund as the phone doesn't work. I feel I should be released from the contract as the service is unreliable. HughesNet is also unreliable, we had to buy a signal booster for $[redacted]. The service is poor and there seems to be a lack of pride or customer care. I've tried troubleshooting, but it's not helping. I just want my internet and phone service fixed. Thanks for listening.

I have been a HughesNet customer for 9 years. My internet speed was often slow, despite occasional brief moments of increased speed, which seemed controlled by HughesNet's systems. Despite contacting them multiple times for help, there was no improvement. Eventually, I decided to cancel my service due to the ongoing issues. Now, they are requesting $[redacted] in Early Termination fees which I find unreasonable. As an elderly individual in poor health, I relied on a dependable internet connection to communicate with my doctors and access medical information online, something difficult to do with HughesNet's unreliable service. Around a year ago, I upgraded my data plan from 5GB to 10GB a month for an additional $10, bringing my total bill to $71 monthly. HughesNet informed me that this upgrade initiated a new 24-month contract, which I was unaware of. Considering my lengthy history with them, this new obligation seems unjust, particularly since I never knowingly agreed to it. The $[redacted] charge is a significant sum for me, especially after years of paying for subpar service. I don't recall being presented with or agreeing to a new contract; if there was one, it must have been cleverly concealed. I am seeking advice on how to avoid this charge. Thank you for your assistance. Istvan

I relocated and returned your box in January. Your company claims they don't have a tracking number and are threatening to charge me $[redacted] if I don't retrieve the item from my roof and send it back. I'm 75 years old and unable to do this; it is your responsibility to arrange pickup. Diane M. sent me the box and label. You must have the tracking number on record.

I am an 86-year-old senior residing in a retirement community that has recently completed the installation of a new fiber system for internet and landline phone services. This upgraded system will save me over $[redacted] a month compared to what I currently pay with Hughes. The internet is up and running, but I need additional time to transfer my existing phone number. I attempted to contact Hughes for assistance with this matter, yet the representative I spoke to seemed overwhelmed, leading me to wait on hold for over 30 minutes before disconnecting the call. I kindly ask for any refunds to be applied to the Visa card on file. Additionally, I request a return box for the equipment in my home and the removal of the dish from my cottage's roof by a Hughes technician. Account # DSS [redacted]5, R. Small

This morning, I was expecting internet service installation. However, just before the technician arrived, I received a call informing me that Hugesnet had overbooked and couldn't install it for at least 10 more days. Frustrated, I canceled the appointment. Surprisingly, the installer still showed up minutes later. He seemed unaware of the issue and had to make a call, only to apologize that he couldn't proceed that day. I'm disappointed and considering a refund. How can a company fail to deliver on its promises from the start?