Is Hughesnet Internet Service Any Good?
HughesLink might not have one of the best customer service representations, but has played a massive role in internet cable connections around many homes. Despite complaints about the customer service desk, the company has recently shown positive change and an increased customer satisfaction rate for satellite internet and as the best internet provider in rural areas. Besides, some of the company deals in the market are worth looking at and getting advice about because they will save you a lot of money. Also, due to the recent increase in customer satisfaction, the increment will act as a positive advantage towards reaching the customer satisfaction rates of 65%.
HughesNet is one of the top providers of high internet speeds and phone services to clients and operates in 17 states. The company also provides automation and security services to some of its residential clients. With HughesNet, you can always have an in-home Wi-Fi experience that allows you to connect many devices over a wireless network and provides fast connectivity throughout your house. As a result, you can watch on-demand games and also stream them online. Also, you are guaranteed reliable customer service if you encounter any problems around their internet workarounds. To determine if you can adopt HughesNet Internet services, below is a discussion of some considerations you should take based on customer reviews.
What is the Customer Satisfaction Rate for HughesNet?
Most U.S. telecommunication companies experienced a rise in their customer satisfaction rates recently, but HughesNet still shows gradual growth in this department. The American Customer Satisfaction Index released annual results based on the services and deals offered by different cable internet companies. The survey released showed that HughesNet's customer satisfaction rate is still at 1.01 out of five.
Recently, HughesNet received a rating of 621 out of 1000 according to J.D. Power, although the industry continues to have the lowest ranking compared to all the 46 sectors based on the ACSI reports. HughesNet received a positive rating as the best internet provider in rural areas and appeared among the top satellite internet providers in America. HughesNet also ranks seventh in the internet services market. This score was because of customers who gave HughesNet an unfavorable rating of the overall ISP.
What Are Some of the HughesNet Customer Complaints?
Most of the clients who were talked to about HughesLink cable service complained of poor customer service. One client complained that he had installed the service for only three months and had to change his modem three times and schedule an appointment with a technician twice. As such, the customer was asking for compensation for poor services offered by the company.
HughesNet Cable Differential Ratings
Why customers choose HughesNet as their internet service provider:
- Reputation - 30%
- Because they have the best price - 11%
- Recommended by family member or friend - 22%
- Because of other plans with HughesLink - 15%
- From TV commercial - 3%
- Inherited from my parents - 6%
- Saw online ad - 9%
- The company website and mobile apps are easy to use and helpful - 4%
Why current customers recommend HughesNet cable:
- I would recommend this company - 48%
- I would probably recommend this company - 26%
- Neutral reaction - 20%
- I would not recommend this company - 3%
- I would probably not recommend this company - 3%
Do HughesNet customers wish they had gone with Comcast?:
- Yes: 50%
- No: 50%
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GetHuman has been working for over 10 years on sourcing information about big organizations like HughesNet in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Is Hughesnet Internet Service Any Good? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.