Domino's is an international pizza chain with franchised and company-owned stores. While some stores offer the option of dining in, Domino's is best known for its pizza delivery service. Because Domino's serves so many customers each day, it's not at all surprising that the company gets a lot of customer service requests.
People call Domino's customer service for a range of reasons, including dissatisfaction with order delivery or accuracy, issues with food quality, or questions about food ingredients. Those who call Domino's corporate headquarters often do so after a local store fails to provide appropriate service.
If you have a complaint or concern, it is best to contact the local Domino's store from which you placed your order. Domino's does hire customer service representatives to work in its stores, so when you call, you'll be talking to someone whose job it is to handle customer requests.
One main advantage of calling your local store is that staff is in a better position to immediately address your concerns, such as by issuing a refund or replacing an item that was poorly or inaccurately prepared. Corporate representatives will have to contact your store to facilitate these resolutions anyway.
However, if the store manager is uncooperative, or you are not satisfied with the service provided, you can escalate the matter to Domino's corporate offices.
As is true for many businesses, customer sentiment about Domino's customer service is mixed. It should be noted, however, that many of the complaints are about the behavior of local store managers, owners and staff, not corporate-level customer service.
Complaints usually revolve around a store's failure to address mistakes in preparing food as ordered and delivery delays that result in food becoming cold. Some customers feel that the service they receive is insensitive or unhelpful. However, other people report positive experiences.
One area in which Domino's customer service excels is in responding to requests on Twitter. A few years ago, industry publications reported that Domino's had a policy of responding to customer tweets within 30 minutes. The company has also received praise for its skillful handling of customer suggestions and complaints.
When calling Domino's store-based customer service, you can expect to accomplish the following:
When calling Domino's corporate customer service, you can do the following:
The best way to ensure that you have a positive experience when calling Domino's is to ensure that you contact the store first for problems with that particular store. If you have a corporate-level concern, such as an issue with a loyalty program or gift card, call the corporate customer service line.
If you are unable to resolve your issue with Domino's via phone-based customer service, take a moment to consider your options and develop a new strategy. In many cases, you will be able to resolve your issue if you try a different approach.
Before contacting Domino's again, take a few minutes to collect yourself. Then, write or type out what happened during your last call. You might also want to write down your desired goals: Do you want a refund? A replacement? An adjustment to your gift card or loyalty points balance? Having these in front of you during a call can help you keep the conversation on track.
Here are some other tips for resolving issues with Domino's customer service:
Using email or social media to contact customer service has the benefit of providing you with a log of your communications. This can prove useful if you continue to have difficulties with Domino's and need proof of your efforts, or promises made by Domino's, in your quest for a resolution.
This is Domino's Pizza's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Domino's Pizza agent. This phone number is Domino's Pizza's Best Phone Number because 10,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 734-930-3030 include Refund a Charge, Complaint About an Order, Missing Order, Delivery Problem, Store Feedback and other customer service issues. Rather than trying to call Domino's Pizza first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Domino's Pizza has 1 phone number. It's not always clear what is the best way to talk to Domino's Pizza representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 734-930-3030 is Domino's Pizza's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Domino's Pizza please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Domino's Pizza.
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