Papa John's Customer Service

Phone Number & Contact Information

877-547-7272
Toll-free·Calls Customer Service·Most popular Papa John's number
Q:How do I get a live human at Papa John's?
A:Press 6
Q:Does Papa John's offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Papa John's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6
Below are some clips we've found from Papa John's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Papa John's. Your call may be recorded for quality and training purposes. We may collect and verify your contact information so we're able to respond to your inquiry or feedback. You can go to Papa John's dot com to learn about our privacy policy and how we use your information. If you are calling regarding the status of your order, please follow the Papa Track link in your email confirmation or contact your local store. If you're calling about an issue with your order, would like to submit feedback about your local store, please press one. If you're calling regarding the current status of your order, please press two."
Excerpt from a call with Papa John's
Saturday, February 10, 2024 10:37 PM
The first phone menu
"Thank you for calling Papa John's. Your call may be recorded for quality and training purposes. We may collect and verify your contact information so we're able to respond to your inquiry or feedback. You can go to Papa John's dot com to learn about our privacy policy and how we use your information. If you are calling regarding the status of your order, please follow the Papa Track link in your email confirmation or contact your local store.
If you're calling about an issue with your order, or would like to submit feedback about your local store, please press one.
If you're calling regarding the current status of your order, please press two.
For all other inquiries, please press zero."
Excerpt from a call with Papa John's
Monday, April 8, 2024 10:40 AM

What are the hours and when should I call?

Papa John's operates the call center for this 877-547-7272 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Papa John's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Papa John's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Papa John's is Wednesday. The most busy day to call is Tuesday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Papa John's is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Papa John's staffs the call center well on Wednesday.

Why call this Papa John's number?

Below is a sample of recent calls to Papa John's, and their purpose. Are any of these similar to the reason you are trying to call?
Placing pickup order: "I just want to place an order for a pickup."
- From a call lasting 6m 10s , Apr 8, 2024 2:15 PM
Caller confused about number: "Can you tell me what number I'm calling from?"
- From a call lasting 59s , Mar 12, 2024 9:32 PM
Job inquiry: "I was wondering if y'all are hiring."
- From a call lasting 2m 21s , Feb 10, 2024 10:37 PM

More Ways to Contact Papa John's Customer Service

There are of course other ways to contact Papa John's customer service besides the phone. Below we list the best ones, by medium.
Papa John's's website
As a last, sometimes only, resort- Papa John's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Papa John's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Papa John's agent. This phone number is Papa John's's best phone number because 5,022 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-547-7272 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Papa John's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Papa John's has 1 phone number. It's not always clear what is the best way to talk to Papa John's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Papa John's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Papa John's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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