A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Papa John's below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Papa John's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6
Below are some clips we've found from Papa John's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Papa John's. Your call may be recorded for quality and training purposes.
We may collect and verify your contact information so we're able to respond to your inquiry or feedback.
You can go to Papa John's dot com to learn about our privacy policy and how we use your information.
If you are calling regarding the status of your order, please follow the Papa Track link in your email confirmation or contact your local store.
If you're calling about an issue with your order, would like to submit feedback about your local store, please press one.
If you're calling regarding the current status of your order, please press two."
Excerpt from a call with Papa John's
Saturday, February 10, 2024 10:37 PM
The first phone menu
"Thank you for calling Papa John's. Your call may be recorded for quality and training purposes.
We may collect and verify your contact information so we're able to respond to your inquiry or feedback.
You can go to papa johns dot com to learn about our privacy policy and how we use your information.
If you are calling regarding the status of your order, please follow the Papa Track link in your email confirmation or contact your local store.
If you're calling about an issue with your order, or would like to submit feedback about your local store, please press one.
If you're calling regarding the current status of your order, please press two.
For all other inquiries, please press zero."
Excerpt from a call with Papa John's
Thursday, December 5, 2024 8:21 PM
What are the hours and when should I call?
Papa John's operates the call center for this 877-547-7272 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 325 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Papa John's call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Papa John's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Papa John's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Papa John's is Wednesday.The most busy day to call is Thursday, which averages 27% more phone calls by comparison.Again, this is based on a sample of 325 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Papa John's is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Papa John's staffs the call center well on Wednesday.
Why Customers Call Papa John's
If you have time to do a bit of reading before you call Papa John's, we recommend you read over some of our problem-specific articles.
Papa John's reward program is a loyalty program created for customers to earn points and redeem them for free pizzas and other exclusive rewards. To join, customers can sign up for a Papa Rewards account online or via the mobile app. Once enrolled, members earn 1 point for every $5 they spend on qualifying purchases. Upon reaching 75 points, customers can redeem them for a free pizza or choose other available rewards. Besides earning points, members get access to special offers, promotions, and birthday rewards. To use the reward, simply enter the unique promo code given at checkout online or present it to the cashier in-store. The program offers a convenient way for Papa John's enthusiasts to enjoy free food and other exciting perks.
Click the link above to get answers to just about any Papa John's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Papa John's, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with delivery notification: "The pizza was left on my front porch without any notification, and I wasn't aware it was delivered."
- From a call lasting 9m 56s , Dec 1, 2024 6:33 PM
Information about why customers call Papa John's is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Papa John's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Papa John's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Papa John's agent. This phone number is Papa John's's best phone number because 5,022 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-547-7272 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Papa John's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Papa John's has 1 phone number. It's not always clear what is the best way to talk to Papa John's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Papa John's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Papa John's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.