Rand McNally Customer Service Issues

On March 3, [redacted], I bought the RM TND 70 RV version as an upgrade from their previous model. One feature I like is the built-in Dash Cam, eliminating the need for an additional camera on the window. Purchased from Camping World, set it up, and everything seemed to be working well until I turned on the Dash Cam and it kept auto focusing throughout my trip home. Despite speaking with Rand McNally and attempting a reset, the issue persisted for over two months even after exchanging it for a new unit at Camping World. The problem lies solely with the Dash Cam, which continues to auto focus. I hope they address this issue promptly. I have successfully used other cameras like GiiNii GD-188X and Sony Cam Corder with no problems. Unfortunately, the RAND MCNALLY TND 70 DASH CAM is a failure. My contact number is [redacted]. I spent 90 minutes on hold today, which was quite frustrating.

I am seeking a positive solution for my TND-80 tablet as current suggestions have not effectively prevented frequent resets. This issue is impacting my and my wife's sense of safety. I initially reported these ongoing problems over two months ago, but no permanent fix has been achieved. As a dedicated Rand Mcnally customer for years, the nearly $[redacted] spent on this device has turned into a troublesome experience. Enduring lengthy waits on hold with customer service, reaching up to two hours, without resolution is disheartening. I am urging for assistance from a higher authority in corporate affairs to promptly address this before escalating my concerns further. Contact me at your earliest convenience. Thank you, Timothy S.

I own a [redacted] Winnebago View which I bought brand new with no issues until now. The unit is equipped with a "[redacted] XSG2NA-X2S Infotainment System Family with Rand McNally RV GPS". Recently, the system started showing an "APPLICATION ERROR: Application NAVI.exe encountered a serious error and must shut down" message, rendering the GPS inoperable. Interestingly, when I remove the SD card, all other components of the system work fine. However, as soon as I reinsert the card, the error message reappears, causing everything to stop for 10-15 seconds before resuming, repeating every few minutes until I remove the card again. I attempted an update through Rand McNally but saw no improvement. My system is a River Park model #XS9011KT103, serial #S[redacted]. Although I suspect the GPS is a RVND7720, I lack a manual to confirm. The SD card I removed is labeled "RAND , A10-[redacted] , RP XS90107". I strongly believe that a new functional SD card would resolve this issue due to the careful use and protection of the current one.

I own a [redacted] Winnebago View that I purchased new and have had no issues until recently with the "[redacted] XSG2NA-X2S Infotainment System Family with Rand McNally RV GPS". The system was working fine one day, but the next day I started receiving an "APPLICATION ERROR: Application NAVI.exe encountered a serious error and must shut down" message and the GPS would not load. Removing the SD card allows the other components to work, but as soon as the card is inserted, the error message reappears, causing everything to stop for 10-15 seconds before returning to normal, only to repeat this process every few minutes. Despite attempting updates through Rand McNally, the GPS continues to malfunction. The system is a River Park model #XS9011KT103, serial #S[redacted], and I suspect the GPS part is an RVND7720, although I lack an instruction manual for confirmation. I believe that a new SD card with functional data would resolve the issue. The SD card I have removed is labeled "RAND , A10-[redacted] , RP XS90107". I am confident that a replacement SD card should be provided without any dispute, as it should not fail under normal usage conditions.

Hello, I recently noticed an error on Rand McNally's online maps regarding the location of my address at [redacted] Aster Place North, Westbury, NY [redacted]. The issue is that the map places us between Aster Place North and Aster Place South, when in fact we are between Aster Place North and Old Country Road. This has caused problems several times when emergency vehicles and taxis went to the wrong address, heading to the South house instead. Despite numerous attempts to contact Rand McNally's customer service, the issue remains unresolved as their system does not allow users to make corrections directly online. After a lengthy 1 hour and 3 minute phone call, the customer service representative, though polite, had difficulty understanding and addressing the problem. Unfortunately, the address location was not corrected, leaving me still waiting for a resolution. Thank you for addressing this matter. Winifred PS: Interestingly, contacting Rand McNally's purchasing department connected me to a human representative promptly.

I am considering involving a lawyer to address the urgent issue with the non-functional GPS device. I am disappointed with the business practices and the lack of response despite previous attempts to address the issue. Since [redacted], I have experienced problems with my GPS, and although I sent it for repairs, the same issues persist. I have contacted customer service four times, but I have yet to speak to a manager or receive a resolution. It is frustrating that my concerns are not being addressed properly, and if this matter is not resolved, I may need legal assistance to address this situation formally.

I am growing frustrated with the service I have received from your representatives. Despite being promised a call back from a manager, I have not received one after four attempts to address issues with my GPS since [redacted]. I have sent it in for repair, spoke to technical support, and only had a new battery and software update, which worsened the problems. Upon receiving the device back in December [redacted], it was in worse condition. I am tired of the continuous false promises regarding callback from upper management. If this is not resolved, I will seek legal action. I urge you to fix this matter promptly as I am tired of the inconvenience and poor business practices surrounding this faulty product that I paid $[redacted] for. It has been two years of back-and-forth without a resolution. It is unacceptable for your company to sell a malfunctioning product knowingly and fail to resolve the issues promptly despite assurances.

I purchased a TND 70 GPS tablet at a TA Truck Stop. The device keeps losing its signal and providing inaccurate directions. The charging unit cannot keep up, causing it to shut off while plugged in all day due to low battery. Despite following customer support's advice to reset the unit, keep other electronics away, and update it multiple times, the issues persist. As a truck driver who heavily relies on the unit, I feel let down by the constant malfunctions. I feel cheated by the company and unable to return the unit within the time frame. From day one, this GPS has given me nothing but trouble. I demand a refund or a functional replacement unit that provides accurate directions. Driving to a destination only to have the GPS malfunction with erratic turns is frustrating and unsafe. I invested a significant amount of money expecting a reliable product. A friend recommended your company, but now I question that recommendation.

I own a TNDT80B without GPS. I'm experiencing issues with the Wi-Fi connection not updating despite being connected. This is my third time contacting you about this problem. Additionally, my older Rand device has suddenly turned black and stopped working, although it was my backup. I would appreciate it if you could repair the older device. Due to ongoing issues with my tablet, I would like to return it for a refund. It has been troublesome since the day I purchased it, even though you initially suggested during our first call that the problem was with my truck.

I recently purchased a Rand McNally TND [redacted] at Love's Truck Stop for $[redacted].99, and I am extremely disappointed. The GPS functionality is subpar as it displays incorrect addresses, fails to show addresses at all, and has outdated maps. Despite being a new device, I find myself relying more on Google Maps. Surprisingly, my previous $[redacted] GPS performs better. It seems like the product sold is of poor quality, and customers are being misled.

I own a TND Tablet 80. I am trying to use my cell phone as a mobile hotspot for the tablet, but I am unable to transfer any data despite connecting to different internet sources. I have tried reconnecting multiple times and even reset the tablet, but the issue persists. How can I resolve this problem?