A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Monday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 14 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #6 most popular Time Warner phone number out of 9. Click below to go back to the main customer service number and other contact information:
Toll-free · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
Toll-free · For the Cablecard and Tivo department · Cable Card Support line - Please tell me the number associated with your account or your account number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Time Warner phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For all new Business Class sales
Here is how our research team describes the way the Time Warner phone system greets you: Spectrum - Please tell me the phone number associated with your account.
What are the hours and when should I call?
Time Warner operates the call center for this 866-689-3678 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 5,996 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Time Warner phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Time Warner staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Time Warner is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 5,996 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Time Warner is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Time Warner number, but it is also the day with the shortest hold times.