Time Warner Residential Support

Phone Number & Getting a Rep

Time Warner Residential Support number

Toll-free·Calls Residential Support·See main phone number & contact info

How do I talk to a human at this Time Warner number?

A:Press 0#, then 2, then 0#

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-5pm EST. The least busy day is Tuesday, and the most busy day is Friday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Time Warner Residential Support?

A:The average hold time is 15 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.

All Time Warner customer service contact information

This is the #2 most popular Time Warner phone number out of 9. Click above to go back to the main customer service number and other contact information, including Time Warner email addresses, twitter handles, and live chat options.

More Time Warner Customer Phone Numbers

Customer Service

Main phone number · Toll-free · Mon-Fri 8am-11pm EST · Keep pressing 0 ·

New Customers

Toll-free · Mon-Sat 8am-1am, Sun 8am-12am EST · Press 1 to order service, press 2 for customer service ·

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·


Toll-free · 24 hours, 7 days · For the Cablecard and Tivo department · Cable Card Support line - Please tell me the number associated with your account or your account number.

Business Class Sales

Toll-free · Mon-Fri 9am-5pm EST · For all new Business Class sales · Spectrum - Please tell me the phone number associated with your account.

Mobile Internet

Toll-free · Mon-Fri 9am-5pm EST · Direct to human for 4g mobile service · Please tell me the number associated with your account or your account number.

Customer Service

24 hours, 7 days · Calling this Time Warner number should go right to a real human being ·

New Customers

Toll-free · 24 hours, 7 days · Press 1 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Time Warner phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0#, then 2, then 0#
Here is how our research team describes the way the Time Warner phone system greets you: Spectrum - Please tell me the phone number associated with your account.

What are the hours and when should I call?

Time Warner operates the call center for this 800-892-4357 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 5,996 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Time Warner phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Time Warner staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Time Warner is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 5,996 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Time Warner is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Time Warner number, but it is also the day with the shortest hold times.

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