Calling DirecTV isn’t a tedious process, but callers should expect to spend some time on the phone, as I recently learned. When I first called, the automated system’s recording stated that my call would be recorded, and I could press 8 for Spanish.
After this quick message, no menu of options was provided, so I had to say a word or phrase indicating my issue, question, or concern. As a DirecTV subscriber, I wanted to find out if there was any update to a recent dilemma restricting local access to certain stations. Many customers found out that due to failed contract negotiations, some local stations were being pulled from DirecTV's lineup.
I wasn't sure which phrase or word would lead me directly to an agent, so I said 'customer service.' At this point, I was placed on hold and was told my estimated wait time was one minute. This was accurate, as a customer service representative answered in around 30 seconds. I began explaining my situation, and as a customer, I wanted to find out the latest information regarding the non-negotiated channels.
Unfortunately, the rep said he couldn't help me since I had been transferred to the commercial accounts department and needed to speak with someone in residential accounts. He placed me on another hold, but this time, I was redirected back to the automated system, which prompted me to enter an account number. After providing this information, I was asked to state whether I was calling about satellite TV, internet TV or streaming. I also had to restate my issue or concern, so I said 'customer service.' Another hold led to a longer wait time, probably around five minutes.
I was getting impatient but hung on for a little longer until a rep came on the line and asked how he could help me. Quickly stating my concern again regarding the inaccessible channels, the rep patiently but succinctly shared that negotiations were ongoing, but at this time, there was no update as to when the local channels may return. He also shared the frustration that many subscribers across the country are experiencing, adding that several customers had canceled their plans even though the major networks held more responsibility in removing the channels from the lineup.
Expressing my displeasure at the lack of information about a potential timeline for the returning channels, I asked if there were any concessions DirecTV could offer in the meantime. He assured me that DirecTV is trying to do what's best for their customers and appreciates the continued support. He suggested that I also contact my local stations to share my opinion, he said I could check back in a week or so and would also attempt to offer a small credit to my account. While I didn't receive a helpful resolution to this problem, I was content to speak with a rep and share my frustration over this ongoing challenge.
This DirecTV phone number is ranked #4 out of 7 because 226,548 DirecTV customers tried our tools and information and gave us feedback after they called. The reason customers call 800-496-4915 is to reach the DirecTV National Accounts department for problems like Dispute a Charge, Cancel Account, Technical Support, Service Outage, Payment Inquiry. As far as we can tell, DirecTV has call center locations in Colorado or Idaho or Montana or Texas or Oklahoma or Philippines and you can call during their open hours 24 hours, 7 days. DirecTV has 7 phone numbers and 12 different ways to get customer help. We've compiled information about 800-496-4915 and ways to call or contact DirecTV with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling DirecTV at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-496-4915. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when DirecTV National Accounts agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than DirecTV Once on the phone with DirecTV's National Accounts department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-496-4915 is DirecTV's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-531-5000 is their best customer phone number overall, and we have put together a comparison of their 12 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach DirecTV help by calling them, is that other customers give their customer support at this number a 56% score for their communication skills and a 44% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.