Cox Communications Phone Number

Call Cox Communications customer service faster with GetHuman

  • Calls Cox Communications's Customer Service department
  • The average hold time is 12m
  • Hours are Mon-Fri 8am-8pm, Sat 9am-6pm EST
  • The best time to call is 8:45am
  • Popular issues for this call center: Account issue, Service or technical issues, Lower my bill, Cancel or change services, and Complaint.
  • Reach a live Cox Communications agent: For Rhode Island, New Hampshire and Connecticut customers. Press 1, then 0#, then 0#, then 1.

Calling Cox Communications Customer Care at 800-234-3993

I just relocated to the Waltham area right outside of Boston, so one of the things on my to-do list was to find an internet service provider. While I don't know everyone in the area, I know that I saw at least four different billboards for Cox Communications on my way in on I-90 so they seemed like a good place to start. Since I tend to move a lot, I prefer to call companies and talk about what they can offer and make sure that I can get good terms without a contract. Things like a 2-year contract are just not practical for me. 

From their website, I could see that Cox Communications handles a variety of services, so I was pretty sure the probably have a busy service line. Between people signing up, service calls, and billing issues, there are probably a healthy amount of people on the line with customer service agents at any given time. Surprisingly though, the wait time wasn't bad at all which is one more reason why I might consider this company. I like the idea of getting strong customer support that doesn't require me to wait on hold. 

When I first called, an automated voice said, "Welcome to Cox. Your call may be monitored or recorded to ensure quality service. Cox Mobile is officially here. We’re different because you are different. If you have a recent or active account with Cox, press 1. Otherwise, press 2." Since I don't have an account, I pressed 2. This time the menu directory was, "If you are calling to purchase or discuss services offered by Cox, press 1. Otherwise, press 2." I wanted to talk about their services, so I pressed one and then the automated assistant said, "Please enter the 5-digit zip code of the address you are interested in purchasing new services for."

After entering my zip code, there was a brief pause and this was the one time I was slightly confused. For a second I thought that maybe it had hung up on me or that my zipcode was not within the service area. However, after about 15 seconds a customer service agent picked up the line. That was very impressive,  didn't have to wait on hold at all and the agent was very polite. He greeted me by saying, "Thank you for calling Cox, we now offer mobile. My name is Tyler, how can I help you today?" and then continued to answer all of my questions. He was easy to understand and we even shared a few weather jokes. I would call back without a second thought if I needed help with my new service. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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How to call Cox Communications

Cox Communications Customer Phone Number 800-234-3993 - Stats

Phone number to dial800-234-3993
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-8pm, Sat 9am-6pm EST
Best time to dial8:45am
Average wait12 minutes
Current wait23 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, twitter, web
Quality of communication80%
Quality of help57%
Customer votes2,745
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Cox Communications's Best Toll-Free/800 Customer Phone Number

This is Cox Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cox Communications agent. This phone number is Cox Communications's Best Phone Number because 52,938 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-234-3993 include Account issue, Service or technical issues, Lower my bill, Cancel or change services, Complaint and other customer service issues. The Cox Communications call center that you call into has employees from Arizona, Nebraska, Oklahoma, Kansas, Virginia, Louisianna and is open Mon-Fri 8am-8pm, Sat 9am-6pm EST according to customers. In total, Cox Communications has 7 phone numbers. It's not always clear what is the best way to talk to Cox Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Cox Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Cox Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Cox Communications, including their website / help desk and their Twitter handle. Visit our Cox Communications Customer Service page for more information.
Cox Communications Customer Service

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