Cox Communications Customer Service Issues

I recently canceled my Cox service for cable and internet due to frequent outages. Although I returned all equipment on May 25, my final bill was not prorated for the unused days from May 26 to May 31. I calculated the credit for the 6 unused days to be $38.16, reducing the amount due to $[redacted].18. Despite multiple prior attempts to cancel, I faced difficulties with customer service on May 22, being transferred between staff and experiencing long holds before being told to call back another time. I paid the incorrect amount of $[redacted].34 on June 13 via credit card. I request an updated final bill reflecting the correct amount of $[redacted].18 so that I can complete the cancellation process satisfactorily.

I recently moved into Nacona on 67th and Olive in Arizona. The apartment complex offers a technology package with Cox wifi services, but I haven't been able to use it as the modem hasn't been installed in my unit. The complex has informed me that they have requested installation from Cox, but it's been 5 days without any progress. I've reached out to Cox because the apartment management doesn't have a timeline for resolving this issue.

I am the Office Manager at Hulett and Associates Realty. We informed Cox Business about relocating our office on May 8, 23. We sent this notification in April. I have been in communication with Kim Wong regarding this matter. In an email, Kim mentioned that Cox would transfer our $[redacted].98 credit from our old account ending in [redacted] to the new account ending in [redacted]. This was discussed over a month ago. Please transfer the credit from the old account ending in [redacted] to the new account ending in [redacted] promptly. Thank you.

On Thursday, July 12th, I contacted tech support due to our unstable internet connection issues. After being told someone would come out on July 19th, I insisted on speaking to a supervisor to expedite the process. The supervisor arranged for a technician to visit the very next day. On July 13th, the technician spent an hour troubleshooting and identified packet loss, creating ticket #ESR[redacted]84. Today, July 18th, I contacted support to check on the status and was informed the ticket was closed on July 16th. Despite the issue persisting, I was told the soonest a technician could come was August 1st. Cox's proposed wait until August 1st for a resolution to the internet problem is causing frustration. After 25 years of being a loyal customer, I am contemplating switching providers.

I recently contacted the company to cancel my service due to moving out of my townhouse. During the call, I spoke with an individual named "Fernando" who refused to cancel my account even after I clearly stated my request multiple times. He claimed I had agreed to continue the service until April [redacted], which was not the case. Despite my insistence and explaining the situation, he continued to speak over me. I am now seeking assistance from the Attorney General if necessary. It is essential that my service be discontinued immediately at the address [redacted] Cardinal Ridge Unit [redacted], Las Vegas NV [redacted], as the place is vacant. I am encountering difficulties trying to cancel online as well. I called again around 2:00 PM on August 1, but was unable to resolve the issue. I will continue to pursue canceling the service and address the behavior I experienced during the call. Thank you.

I no longer reside at [redacted] Cardinal Ridge Ct. #[redacted], Las Vegas, NV [redacted]. I have attempted to disconnect online unsuccessfully. After speaking to a representative at the call center who did not comprehend my situation, I waited to call during the day. I conversed with Fernando, who insisted I had made a verbal agreement to continue services until April [redacted], which I disagreed with. Despite my requests to disconnect the service, Fernando repeatedly mentioned the agreement. I requested to speak to a supervisor, but he did not comply. This experience has been very distressing. I am aware that there are no verbal agreements, and I am certain I did not agree to this. Kindly confirm the cancellation of my service promptly. - PP

I am currently facing numerous challenges while trying to transfer my elderly mother's landline service from her previous assisted living center to her new senior living facility. The handling of the request has been nothing short of frustrating. Initially, the phone got disconnected five days before my scheduled request, leaving my 85-year-old mother without a means of communication. When I sought reconnection, I received conflicting information about the status of her phone number. Today, the scheduled Cox appointment for setting up her phone and internet was unexpectedly canceled, without any prior notice. Moreover, further complications arose as Cox required a third-party verification, involving my mother who lacks phone service due to the prior issues. The inconsistent responses from four different representatives have added to the distress, emphasizing the urgent need for improved customer service training within Cox. I am eager for a resolution and would appreciate a call from Cox to address these issues promptly. Rest assured, I will be sharing my negative experience with Cox among my acquaintances.

It took me three days to secure an appointment, only to have the technician arrive with the wrong modem for my new home. The internet functioned for only four hours before going offline due to a malfunctioning modem. Upon visiting one of your stores, the representative did not heed my request and provided me with an incorrect replacement. As it is now Sunday and your offices are closed, I remain without internet service. Being a new customer, this experience has been riddled with confusion and a lack of assistance, leaving me very dissatisfied.

Our Cox cable was not buried correctly and is now exposed. After Cox inspected it and agreed, we had agreed that they would call to schedule a service appointment, knowing that two of us work remotely. Unexpectedly, they showed up last Friday without an appointment, but we couldn't accommodate the service at that time. We now need to get it rescheduled and are available all day on Friday, 11/10, as no one will be working remotely that day.