In a nutshell: If you no longer want the responsibility of managing a Cox account for your family, or if you have sold a business with a Cox account, then you need to learn how to transfer the primary contact for that account, to make somebody else the new primary account holder. You will also need to learn how to do this if the original account holder has passed away or become incapacitated. The process can take a little time, but it should not be too much time.
If you no longer want the responsibility of managing a Cox account for your family, or if you have sold a business with a Cox account, then you need to learn how to transfer the primary contact for that account, to make somebody else the new primary account holder. You will also need to learn how to do this if the original account holder has passed away or become incapacitated. The process can take a little time, but it should not be too much time.
When you transfer the account, you will need to have:The account numberThe answers to your account's security questionsYour Cox PINA photo of your government-issued IDA photo of the new primary account holder's government-issued IDThe new primary account holder's personal and contact information.If the account is being transferred because of the incapacity of the current account holder, a copy of power of attorney or conservatorship must be provided.If the account if being transferred because of the death of the primary account holder then a copy of the death certificate, a copy of a published official obituary, or a copy of an executor of estate appointment by a probate court must be provided.The account must not have any past-due payments owed. Neither can the new primary account holder.
There is no entirely online way to transfer the account to a new primary account holder.
Cox home page
Cox customer service
Have the new account holder to ready to make a call to or receive a call from Cox when you make the call, as they may be needed to provide information as well. You will be required to fill out one or more forms, which you may be able to get online. You might need to notarize your copy before returning it. The new primary account holder will have the opportunity to make changes to the service package at this time.
The account transfer process could days, even weeks. If you have any questions during this time then contact a Cox customer service representative for assistance. The customer service center is open from 8:00 am to 8:00 pm EST Monday through Friday and 9:00 am to 6:00 pm EST on Saturdays. You may want to call during normal business hours, though, because the customer service representative may need to talk to people from other departments.
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