How Do I Change Primary Contact for My Cox Communications Account?

How Do I Change Primary Contact for My Cox Communications Account?

Cox Communication is popularly known as Cox Cable. It is an American provider of telecommunications, cable TV, and home automation services. Cox Communication is one largest cable TV providers in the United States. It serves over 6.2 million customers. Changing your primary contact for Cox Communication is simple. Keep reading to learn more about it.

Changing Your Primary Contact Email

With your primary email, you can recover access to your account if you forgot the password. Follow these steps to change it

1. Find the ‘Contact Preferences' section

2. Click ‘Email Addresses'

3. Enter your email address in the field ‘Primary Contact Email'

4. Click on the option ‘Save Changes' to complete the process. You should receive a confirmation message

5. Complete the validation process and update to your primary email address. In your email account, find and open the email from Cox Communications and follow the prompts.

Changing Your Phone Number

1. Open the ‘Contact Preferences' section
2. Click ‘Phone Numbers'
3. On the ‘Phone Numbers' page, you may complete these steps;

i). Enter or update up to three phone numbers

ii). Check the ‘Primary Contact Number' box to pick the primary number for your account

iii). Sign up for text notifications to your phone number by checking on the ‘Receive Text Alerts' box

1. When you are done, click ‘Save changes'

Updating Your Communication Preference

1. Navigate to the ‘Contact Preferences' section
2. Click on the option ‘Communication Preferences'
3. On that page, you can complete these tasks;
4. i)You can choose a preferred notification method under the option ‘Communication Preferences.'
5. ii)You can limit how Cox contacts you by clicking on all the boxes under ‘Promotional'

iii). Click ‘Save Changes'

Updating Your Notification Preference

1. Click ‘Notification Preferences' under the section ‘Contact Preferences
2. Check the box next to the ‘Primary Email and Text Messages' notification preferences that you want to change
3. Click ‘Save changes

Changing Your Contact Information and Notification Preference with My Profile

1. Go to the top of the homepage and click ‘My Account'
2. Use your primary user ID and password to sign in. If you are not signed in as the primary user, you cannot change your Contact Preferences
3. Tap on the arrow on the ‘Account' section.

If you don't remember your password, use the ‘Forgot Password?' link to recover it.

Changing Your Cox Communications Profile

You need your password and user ID to get into your personalized Cox Communications pages. You can update your nickname, password, or user ID.

1. Click ‘Sign in My Account' on the homepage
2. Enter your password and user ID
3. Click on the ‘Account' section
4. Click ‘Update Profile' under ‘User Accounts'
5. You can use the same steps to change your name, nickname, or user ID
6. Click ‘Save Changes'

Even though changing your primary contact information on Cox Communications is easy, you may run into problems. Contact the support team and ask for help. There are a few options to contact Cox Communications. The best way to reach them is on the phone. The company has plenty of phone numbers so you can easily reach them. It is the only way to speak with a representative.

You may seek support on Twitter if you don't mind explaining your problem on a public site.

The Cox Communications help forum covers specific topics and issues. It may help address some of your questions.