How Do I Cancel My Cox Communications Service?

You may want to cancel your Cox Communications service for many reasons. One of them being an increase in their prices or because of their low internet speed. If you plan to use another service provider, you will first cancel the Cox Communications service. I will give you some tips which are useful when canceling your service with Cox Communications.

So, how can you cancel the Cox Communications service? Cox only provides cancellation services when you contact their customer service. Call them and speak to a representative who will cancel your Cox Communications service. You can visit any Cox Communications store and cancel your service.

Before making that call to Cox Communications, you have to prepare all your information. The information on your account like the account pin and the address of service. You will also provide the phone number on your account and account number. Disconnecting your service before completing your billing cycle will pro-rate your bill, meaning you will pay for the months you used the service. The following steps will help you to cancel your service by contacting them successfully.

Give them a call

Call the customer service, which will take you through an automated menu before reaching a customer care specialist in the retention department. Navigate through the options until you reach a person, then ask and insist on being connected to the retention department.

A representative from this department will try convincing you to stay on board. They are very skilled and will use all kinds of promises and offers to work keeping you on board. You should pick up the phone with a strong mindset that nothing can make you change your decision.

Have a solid excuse

For successful service termination, have an excuse ready. They will ask you for reasons for your cancellation. Give them reasons that are not negotiable. For example, if you say you are moving, they will ask you where to and find out whether their service is available where you plan to go. You can give an excuse like; you have another job where your employer pays all your services.

Be firm

Canceling your service with Cox Communications requires you to be firm and assertive. You should also be polite since the representatives are human too. They will offer discounts, incentives, and special promotions, but don't sway away; keep your decision. Inform them in a kind manner that you are unable to stay with them.

Ask for all the cancellation details

Before ending your call, confirm all the details concerning your Cox Communications service cancellation. Imagine having to call again because you later find out that your account is still active.

Ask the representative in the retention department to confirm if your service has canceled. Don't forget to inquire if there is any equipment that needs returning.

Return equipment

After successfully canceling your service, you need to return the required equipment. Return routers and modems. Failure to do so will result in charges. There are a few options for returning;

• Take the equipment by yourself to the nearest Cox store and drop them there.
• Returning by mail – contact Cox and request a pre-paid box that allows the return of the equipment without leaving the house.
• Drop off your equipment at any UPS store located in your area.

Verify

Give Cox Communications a call to ensure that the equipment arrived and confirm if the pay to your account is full.