How Do I Add Other People to My Cox Communications Account?

Introduction

Do you want to add an authorized user to your Cox Communications account? Only the primary account holder can do this. However, keep in mind that these users have limited access to your account. They may be able to manage certain profile and billing information but won't have access to all of the features. For example, authorized users can't access TV content online, order pay-per-view movies, or change the primary account holder's secret question or answer. If you want to add a family member or partner to your Cox account, continue reading for step-by-step instructions.

Sign In to Your Account

To log in, enter your user ID and password. Then, click Sign In. If you've forgotten your username or password, just click on the link to reset your password or recover your user ID.

Tap Manage Users

You can view this option by going to your Account Dashboard and clicking Edit Profile Settings.

Click Add User

Enter the Required Information and Click Save Changes

Enter the required information for the new user, including their first name, last name, nickname, and recovery email address. You'll also need to create a user ID and password for them.

If you want the user to have access to your billing and payment information, select the Allow the User to Access Billing checkbox. Review the information you've entered, then click Save Changes to add the user to your Cox account. As the primary account holder, you can add up to 9 authorized or secondary users to your account.

If you need to modify a user and want to grant them access to billing, proceed to the next step.

Sign In and Go to Manage Users Again

Tap On the Secondary User You Wish to Modify

Check Allow User to Access Billing

From the Manage Users page, select the Allow user to access payment and billing info checkbox, then save your changes. Once you grant the secondary user billing access, they'll be able to view your billing information and make payments online.

You can also remove a secondary or authorized user from your account. To do this, simply sign back in and go to Manage Users. The process is the same: click on the user you wish to modify and click Remove User. Once removed, they will no longer be able to access your account.

Conclusion

Were you able to add another user to your Cox account? As mentioned, only the primary user or account holder has full access to the account. The primary account holder can perform certain actions that secondary users can't, such as changing the account PIN, viewing order history, and ordering pay-per-view movies. Secondary or authorized users have limited access to the account and can access billing information only when the primary account holder permits them. However, they can manage their own profile, including updating their preferences and changing their password. Still have questions? Contact Cox Customer Support for assistance.