Optimum New Customer Concierge Phone Number

888-715-3291
Hold time now: < 1 min (avg 0 mins)
Best time to call: noon
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman.
This is not the most popular Optimum phone number (it's ranked #7). Most customers call 888-276-5255 for support: Click here for best option

Other customers got on the phone recently because:

Call ID still not working after *- months. that is why there is a past balance. Called...
Trying to set up new service
we need to set up an appointment for someone to check multiple issues with my cable boxes.
What would my monthly bill be without the TV portion of the bill, everything else the s...
I need to change my password for the WiFi modem ASAP
I am moving and need to cancel my internet service.
It has been almost * months since you deleted my email accounts and no one has gotten b...
I have a box to return but never recieved a return label. I need a return label and am...
I'm currently a customer and want to get this plan. If not available, than cancel my ac...
My main altice box says CM Registering. The tv works but can’t use my DVR. Also I want...
Port number from one account to another.
The TV picture is pixelating and freezing. Sound also freezes.*We had this same issue...
I want to cancel my phone and cable, but only keep my wifi service.
Still waiting for answers on why I can't finish at checkout, it also says my phone is w...

Help me with my issue

Optimum New Customer Concierge Phone Number 888-715-3291 - Info & Statistics

Phone number to dial888-715-3291
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingNew Customer Concierge
Call center hoursMon-Fri 4am-9pm, Sat 4am-4pm PST
Best time to dial10:45am
Navigate phone maze to a humanThis phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman.
Average wait16
Current wait20
Rank (among phone numbers)7
Rank (overall)8
Alternate methodsphone or chat or web
Quality of communication53%
Quality of help77%
Customer votes29,705
Best phone number888-276-5255
Information last updatedSat Jan 23 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Optimum's 888-715-3291 New Customer Concierge Number

This Optimum phone number is ranked #7 out of 8 because 185,034 Optimum customers tried our tools and information and gave us feedback after they called. The reason customers call 888-715-3291 is to reach the Optimum New Customer Concierge department for problems like Change Plan, Cancel Account, Service Outage, Dispute a Charge, Technical Support. As far as we can tell, Optimum has call center locations in Connecticut or New Jersey or New York and you can call during their open hours Mon-Fri 4am-9pm, Sat 4am-4pm PST. Optimum has 8 phone numbers and 10 different ways to get customer help. We've compiled information about 888-715-3291 and ways to call or contact Optimum with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Optimum

Calling Optimum at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Optimum New Customer Concierge can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Optimum's New Customer Concierge department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Optimum in General

While 888-715-3291 is Optimum's #7 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-276-5255 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Optimum help by calling them, is that other customers give their customer support at this number a 53% score for their communication skills and a 77% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Optimum Contact Info

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