Optimum New Customer Concierge Phone Number
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman.
This is not the most popular Optimum phone number (it's ranked #7). Most customers call 888-276-5255 for support: Click here for best option
Other customers got on the phone recently because:
I would like to see how much it is to add basic WiFi to our second home
No internet this happens at least once a month. It keeps saying no internet connection
Internet has not been working at my home for about a week.
Assistance with tv service. The remote is not responding to the tv …
I called to set up a new house that I am building it seems like I have not heard back i...
I need to boost my internet I have more family using and its slowing down
If I put my optimum on seasonal will I still have an WiFi for my alarm and security sys...
I would like to know exactly how I have my account payments set up. I would like each p...
Problems with wi-fi reception
I wasn’t able to afford this month for Deezer premium but money came off for it anyways...
Can’t receive e mails , for three days , changed my password twice , rebooted , called...
My Facebook account has locked and get started
I am a ** year residential Optimum customer (tv*phone*internet*wifi) & am now questioni...
I think we need new equipment
Help me with my issue
Optimum New Customer Concierge Phone Number 888-715-3291 - Info & Statistics
Phone number to dial888-715-3291
Message & get attentionNO
Call picked up by a real personYES
Department you're callingNew Customer Concierge
Call center hoursMon-Fri 4am-9pm, Sat 4am-4pm PST
Best time to dial10:15am
Navigate phone maze to a humanThis phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman.
Rank (among phone numbers)7
Alternate methodsphone or chat or web
Quality of communication78%
Quality of help47%
Best phone number888-276-5255
Information last updatedWed Oct 20 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Optimum's 888-715-3291 New Customer Concierge Number
This Optimum phone number is ranked #7 out of 8 because 185,034 Optimum customers tried our tools and information and gave us feedback after they called. The reason customers call 888-715-3291 is to reach the Optimum New Customer Concierge department for problems like Change Plan, Cancel Account, Service Outage, Dispute a Charge, Technical Support. As far as we can tell, Optimum has call center locations in Connecticut or New Jersey or New York and you can call during their open hours Mon-Fri 4am-9pm, Sat 4am-4pm PST. Optimum has 8 phone numbers and 10 different ways to get customer help. We've compiled information about 888-715-3291 and ways to call or contact Optimum with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Optimum at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Optimum New Customer Concierge can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Optimum's New Customer Concierge department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
Contacting Optimum in General
While 888-715-3291 is Optimum's #7 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-276-5255 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Optimum help by calling them, is that other customers give their customer support at this number a 78% score for their communication skills and a 47% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.