Does Optimum Have the Best Customer Satisfaction for Internet Service?

Choosing an internet service provider is easy. All you need to do is pick out the provider that gives the best customer satisfaction. Optimum takes the lead in many fields. Enjoy fast internet speeds, many television channels, and whole-home Wi-Fi. In addition, you get the best online support. You only pay for what you need with Optimum offering competitive prices.

When selecting the best internet service provider, you have to go with the one that best fulfills your needs. Optimum is determined to evolve and adapt to your needs to meet your expectations. With Optimum, you get the best service quality at the best price. Optimum has the best customer satisfaction for internet service.

The Best Support and Security System

When it comes to customer support, Optimum ensures you are attended to around the clock. It has a unique service, HelloTech, that is available 24/7. You can get support for computers, smart homes, and TV mounting delivered and installed on the same day. Besides, the HelloTech service, Optimum guarantees a great online experience where you can get in touch with Optimum without any hassle.

Optimum maintains your data security with absolute confidentiality and protection. During service delivery, all the details you provide, such as home addresses, are used only for installation and repair purposes.

High Speeds

With Optimum, you can achieve the highest speeds in the market, allowing you to stream endlessly with multiple devices, triumph in online gaming, and enjoy real-time video conferencing. With services available nationwide, you gain access to 300mbps to 1 Gig Mbps speeds.

The Most Satisfactory Prices

With you having the ability to choose the packages that best suits you, you get to only pay for what you need. You can select the best package without the fear of getting ripped off. For only 40 dollars a month, you get to enjoy 300mbps. With 75 dollars a month, you get 1 Gig which means the rate per Mbps is just under 10 cents a month!

The American Customer Satisfaction Index

Optimum's score stands at 65. This is a score reflected by a positive consumer sentiment from a nationwide survey. Although some of the data reflect the company's financial performance, this rating reflects the company's commitment to quality.

No Data Caps

Optimum does not have data caps. Thus, you don't have to worry that after some time the speeds you enjoy will be reduced. As long as you have a subscription, you are good to go.

Additional Services

Optimum recognizes that some customers may prefer additional services related to internet service provision. That is why you can get television services, including high-definition channels with whole-home Wi-Fi. You get over 220 channels, 300 Mbps, and whole-home Wi-Fi.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Does Optimum Have the Best Customer Satisfaction for Internet Service?

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