How Do I Get Technical Support from Optimum?

The Optimum brand is available throughout the New York tri-state area and provides a full-in-home connectivity and entertainment package that includes high-speed Internet, voice services, Optimum WiFi, and digital TV.

Optimum packages cost quite a premium so it can be frustrating when the services aren't working properly. Luckily, Optimum offers it's customers many ways to receive technical support. Keep reading for detailed step-by-step instructions on how to reach out to Optimum for technical support.

Check for Reported Outages

Optimum recommends if you're experiencing issues with your phone, TV, or Internet, you first check for reported outages if your area. Login to your account and if there is a reported outage in your area. If there is, it will be displayed on your account.

1. Go to https://www.optimum.net/login?

2. Login to your account with your Optimum ID and your password.

If you see there is a reported outage, note that Optimum is aware and doing their best to resolve the problem. There are no additional steps you can take at this time and contacting Optimum will no result in anything.

Confirm You Haven't Missed Payments On Your Account

If there are no reported outages in your area, you may want to check that you haven't missed a payment on your account, before contacting customer support.

1. Go to https://www.optimum.net/login?

2. Login to your account with your Optimum ID and your password.

3. Go to your Billing and see if you have an overdue balance. The Optimum policy is that late or missed payments can cause interruption of service.

4. If you have an overdue payment, make the payment immediately. After the payment, it can take several hours (or a few days) for your service to be activated again.

Get Assistance Via Optimum Help Desk

If you think you're having a technical issue that is fairly common or a quick fix, you can choose to check out the Optimum Help Desk before contacting customer support. The Optimum Help Desk includes a Customer FAQ, a forum, and an online help desk.

Contact Customer Support Via Phone

If there is no reported outage, you can contact the Optimum Customer Support team via phone for assistance. Note the team is available Monday to Fridays 8:00 am to 1:00 am, Saturdays 8:00 am to 10:00 pm, and Sundays 8:00 am to 10:00 pm EST.

Contact Customer Support Via Live Chat

If there is no reported outage, you can contact the Optimum Customer Support team via live chat for assistance. This option is great if you need assistance outside of the hours that the Customer Service team is available by phone. The live chat is available for support 24 hours a day, seven days a week.

You will be asked to fill out a form with your first and last name, your email address, and the phone number on your account. Under 'Chat Request Type,' you can choose the option that is most relevant to you. The three options are Account/Billing Inquiry, Internet/Voice Inquiry, and TV/Video Inquiry. You will be asked to enter your question, click 'Submit Request,' and you will be connected to a customer support agent.

Note when you're speaking to a live chat agent, you're never expected to share sensitive data such as your social security numbers, credit or debit card information, or other types of banking information. The information provided in the above-mentioned form should be enough to identify you as the user of your account.

Visit an Optimum Store for In-Person Support

If you prefer to speak to someone in person, you can visit your local Optimum store for assistance. You can find the store that is closest to your location here by inserting your zip code.