Georgia Department of Revenue Customer Service

Phone Number & Contact Info

Georgia Department of Revenue's Best Phone Number

877-423-6711
Toll-free·Calls Income and Sales Tax·Most popular Georgia Department of Revenue number
Q:

How do I talk to a live human at Georgia Department of Revenue?

A:For Income and Sales Tax related issues. Press 2, listen to the menu options three times, then press 1. For Business services press 1.
Q:

Does Georgia Department of Revenue offer 24 hour customer service?

A:Not at this number; hours here are 8am-5pm EST. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 70 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

Georgia Department of Revenue Customer Phone Numbers

Individual Audits

404-417-6501
Mon-Fri 8am-5pm EST · For Individual audits ·

Private Collection Agency

404-417-6700
Mon-Fri 8am-4:30pm EST · For Private Collection Agency issues & questions ·

Alcohol Tax

404-417-4900
Mon-Fri 8am-5pm EST · For Alcohol Tax related questions ·

Lottery Department

404-417-4445
Mon-Fri 8am-5pm EST · For the Lottery Department ·

Installment Unit

404-417-6605
Mon-Fri 8am-4:30pm EST · For the Installment Unit ·

Identification Verification

888-861-1580
Toll-free · Mon-Fri 7:30am-5pm EST · For Identification Verification unit ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Georgia Department of Revenue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For Income and Sales Tax related issues. Press 2, listen to the menu options three times, then press 1. For Business services press 1.
Below are some clips we've found from Georgia Department of Revenue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the Georgia Department of Revenue. Please note that your call may be monitored or recorded for training and quality assurance purposes. Please listen closely as our menu options have changed. For the office of special investigation and fraud, detection group, press one. For the alcohol and tobacco division, press two. For individual or business tax information, your time is important to us. It may be unnecessary to hold for an agent. Our agents do not have any additional information than what you will receive on our automated tools. If you have a question about your refund status or surplus refund status, please go to g t c dot d o r dot g a dot gov. If you have a general question about your taxes, try asking doors. Go to the Department of Revenue website Click on taxes and look for the ask doors widget."
Excerpt from a call with Georgia Department of Revenue
Thursday, January 25, 2024 9:41 PM

They may ask you to say or enter information

"Thank you for calling the Georgia Department of Revenue. Our office hours are from eight AM to five PM EST Monday to Friday. Did you know that there are several self service options available to you on the Georgia Tax Center website? You can check on the status of a refund and submit requested documentation. Also, you can electronically file and pay sales and use tax. Withholding income tax, VISTA, motor fuel, alcohol, tobacco, contracting, and licensing.
The website address is g t c dot d o r dot g a dot gov.
If you would like to check the status of your refund, please press or say one."
Excerpt from a call with Georgia Department of Revenue
Wednesday, April 17, 2024 9:00 PM

The first phone menu

"Thank you for calling the Georgia Department of Revenue. Please note that your call may be monitored or recorded for training and quality assurance purposes. Please listen closely as our menu options have changed.
For the office of investigation and fraud detection group, press one.
For the alcohol and tobacco division, press two.
For your surplus tax refund status, press four."
Excerpt from a call with Georgia Department of Revenue
Friday, February 23, 2024 4:27 PM

After you press 3

"For your surplus tax your time is important to us. It may be unnecessary to hold for an agent. Our agents do not have any additional information than what you will receive on our automated tools. If you have a question about your refund status or surplus refund status, please go to g t c dot v o r dot g a dot gov. If you have a general question about your taxes, try asking doors. Go to the department of revenue website.
Click on taxes and look for the ask DORS which If you have a question about a letter that you received, press one.
If you would like to make a payment or set up a payment plan, press two."
Excerpt from a call with Georgia Department of Revenue
Wednesday, February 21, 2024 8:03 PM

After you press 4

"In order to check the status of your surplus tax refund, you will need to provide your Social Security number or ITIN number. The tax year, and your federal adjusted gross income.
Press two to proceed with your Social Security number.
Press eight to repeat to hear this message again."
Excerpt from a call with Georgia Department of Revenue
Tuesday, January 16, 2024 2:43 PM

What are the hours and when should I call?

Georgia Department of Revenue operates the call center for this 877-423-6711 phone number 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 223 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Georgia Department of Revenue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Georgia Department of Revenue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Georgia Department of Revenue is Sunday. The most busy day to call is Wednesday, which averages 2550% more phone calls by comparison. Again, this is based on a sample of 223 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Georgia Department of Revenue

In summation, the best day to call Georgia Department of Revenue is Friday.

Why Customers Call Georgia Department of Revenue

Below is a sample of recent calls to Georgia Department of Revenue, and their purpose. Are any of these similar to the reason you are trying to call?
Military tax residency clarification: "I'm trying to do my son's taxes and need to confirm if he should file in Georgia or Florida due to his military status."
- From a call lasting 5m 6s , Apr 8, 2024 1:58 PM
Inquiry about missing tax refund: "I didn't receive my tax refund for 2021 or the year before."
- From a call lasting 12m 22s , Jan 25, 2024 9:41 PM
Check tax refund status: "I'm calling about my refund from twenty twenty one that I never received."
- From a call lasting 7m 3s , Jan 25, 2024 9:22 PM
Balance inquiry: "I'm trying to find out how to check my balance."
- From a call lasting 3m 33s , Jan 16, 2024 2:52 PM
No specific purpose: "Jackson."
- From a call lasting 3m 3s , Jan 16, 2024 2:49 PM
Seeking alcohol license status: "I applied last Friday for my alcohol license and paid the fee, can you check if it's processed?"
- From a call lasting 17m 18s , Jan 3, 2024 5:12 PM

More Georgia Department of Revenue Customer Service Contacts

There are of course other ways to contact Georgia Department of Revenue customer service besides the phone. Below we list the best ones, by medium.

Georgia Department of Revenue Customer Help Desk / Web Support

gtc.dor.ga.gov - Customer Service
Georgia Tax Center—a secure electronic customer self-service portal that allows you to manage your taxes online.
etax.dor.ga.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- Georgia Department of Revenue customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Georgia Department of Revenue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Georgia Department of Revenue agent. This phone number is Georgia Department of Revenue's best phone number because 12,696 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-423-6711 include and other customer service issues. Rather than trying to call Georgia Department of Revenue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Georgia Department of Revenue has 7 phone numbers. It's not always clear what is the best way to talk to Georgia Department of Revenue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Georgia Department of Revenue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Georgia Department of Revenue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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