What assistance programs are available for low-income customers?

Dominion East Ohio offers several assistance programs for low-income customers to help manage their energy bills. The first is the Percentage of Income Payment Plan (PIPP) which allows qualifying customers to pay a fixed percentage of their monthly income towards their bills. Another program is the Home Energy Assistance Program (HEAP) which provides eligible customers with financial assistance to offset heating costs. Additionally, there is the Specialized Energy Efficiency Programs that offer energy-saving upgrades, equipment tune-ups, and weatherization assistance. Dominion East Ohio also collaborates with local community action agencies to provide emergency financial assistance through the HeatShare program. These programs aim to ensure affordable access to energy for low-income customers and help them reduce their energy consumption through energy-saving measures. For more details and eligibility criteria, customers can visit Dominion East Ohio's website or contact their customer service.