Dominion Virginia Power Customer Service

Phone Number & Contact Info

Dominion Virginia Power's Best Phone Number

888-667-3000
Toll-free·Calls Customer Service·Most popular Dominion Virginia Power number
Q:

How do I talk to a live human at Dominion Virginia Power?

A:Press 4, then 1, then 3, then 2 OR Press 2 then 1 then 3
Q:

Does Dominion Virginia Power offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 7 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Dominion Virginia Power Customer Phone Numbers

Member Services

866-366-4357
Toll-free · Mon-Fri 8am-5pm EST · Keep saying "Agent" ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dominion Virginia Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4, then 1, then 3, then 2 OR Press 2 then 1 then 3
Below are some clips we've found from Dominion Virginia Power's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Dominion Energy advises its customers to be aware of scammers who threaten to disconnect electrical service if an immediate payment is not made. While Dominion Energy may phone customers whose bills are past due, we never ask for confidential information and or threaten disconnection in exchange for immediate payment in cash prepaid cards, or through PayPal.
For additional information about how to avoid scams, visit w w w dot dominion energy dot com slash scams.
Please enter the ten to twelve digit account number or the phone number on the account, or say it one digit at a time."
Excerpt from a call with Dominion Virginia Power
Friday, May 17, 2024 8:03 PM

What are the hours and when should I call?

Dominion Virginia Power operates the call center for this 888-667-3000 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 169 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dominion Virginia Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dominion Virginia Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dominion Virginia Power is Thursday. The most busy day to call is Monday, which averages 58% more phone calls by comparison. Again, this is based on a sample of 169 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Dominion Virginia Power

In summation, the best day to call Dominion Virginia Power is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dominion Virginia Power staffs the call center well on Thursday.

Why Customers Call Dominion Virginia Power

If you have time to do a bit of reading before you call Dominion Virginia Power, we recommend you read over some of our problem-specific articles.

What are Dominion Virginia Power's office hours?

Dominion Virginia Power's office hours are Monday through Friday from 8:30 am to 5:00 pm. However, the company understands that emergencies can occur at any time, so they provide 24/7 support for power outages and other urgent situations. Customers can reach Dominion Virginia Power's customer service at any hour for assistance regarding power issues, billing inquiries, or general queries. Additionally, customers can access their accounts, make payments, and report outages through Dominion Virginia Power's online portal, available 24/7. While the physical office hours are limited to weekdays, Dominion Virginia Power strives to ensure that customers have access to continuous assistance and support, even after regular business hours.

What services does Dominion Virginia Power offer?

Dominion Virginia Power offers a range of services to meet the energy needs of customers. We supply reliable electricity to residential, commercial, and industrial customers across the state. Our services include power generation and distribution, metering, billing, and customer support. We strive to ensure a stable and efficient power supply while promoting environmentally friendly practices. We offer various programs to assist customers with energy efficiency, renewable energy, and energy conservation. Our team is dedicated to maintaining the power grid, addressing outages, and providing timely and accurate information to customers. Dominion Virginia Power is committed to delivering safe, affordable, and sustainable energy solutions to enhance the lives and economic vitality of communities throughout the region.

Can I pay my bill online?

Yes, Dominion Virginia Power offers online bill payment for its customers. With our convenient and secure online platform, you can easily pay your bill at any time from the comfort of your own home. To access the online bill payment option, simply log in to your Dominion Virginia Power account on our website. Once logged in, you can view your bill and pay it using a variety of payment methods, including credit card, debit card, or electronic funds transfer. Our online payment system ensures the security of your personal and financial information, giving you peace of mind. Say goodbye to paper bills and late payments - pay your Dominion Virginia Power bill online today!

Top Dominion Virginia Power customer service problems

Click the link above to get answers to just about any Dominion Virginia Power customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dominion Virginia Power, and their purpose. Are any of these similar to the reason you are trying to call?
Updating billing address: "We wanted to add a light to our bill that was accidentally going to our landlord."
- From a call lasting 6m , Mar 22, 2024 1:43 PM
Billing inquiry: "Is this the number I'm calling about my bill?"
- From a call lasting 2m 13s , Mar 17, 2024 7:51 PM
Tree branches near power lines: "We have some really old trees with very long branches hanging over power lines in the back of our residence."
- From a call lasting 9m 14s , Mar 14, 2024 2:57 PM
Solar panel authorization inquiry: "I'm waiting on the authorization to reenergize my system and need my net metering account number for my insurance company."
- From a call lasting 22m 15s , Mar 4, 2024 2:21 PM
Inquiring about old bill: "I left owing a bill, and I was just inquiring on if I got residence, how would I do that?"
- From a call lasting 20m 57s , Jan 4, 2024 8:14 PM

More Dominion Virginia Power Customer Service Contacts

There are of course other ways to contact Dominion Virginia Power customer service besides the phone. Below we list the best ones, by medium.

Dominion Virginia Power Customer Help Desk / Web Support

Customer.Service@dom.com - Customer Service
Customer service email address
dom.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Dominion Virginia Power customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dominion Virginia Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dominion Virginia Power agent. This phone number is Dominion Virginia Power's best phone number because 67,458 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-667-3000 include Setup Service, Change Services, Cancel My Services, Service Issue, Complaint and other customer service issues. The Dominion Virginia Power call center that you call into has employees from Virginia and is open Mon-Fri 8am-5pm ET according to customers. In total, Dominion Virginia Power has 2 phone numbers. It's not always clear what is the best way to talk to Dominion Virginia Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dominion Virginia Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dominion Virginia Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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