Aetna Phone Number 877-238-6200: Shortcuts & Tips

Aetna Phone Number

Current Wait: 21 mins (avg 14)
Best time to call: 3:45pm
New customers: 888-218-1276
Is this the right Aetna phone number to call? What do I say to the rep?  For help, tell us why you're calling:

What's the issue?

Call the right Aetna phone number and know what to say.

Get insurance
Make/Chase a claim
Coverage question
Overcharge/Strange charge
Renew coverage
Update account information

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Aetna Phone Number 877-238-6200 - by the Numbers

Phone number to dial877-238-6200
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours8am-8pm EST
Best time to dial3:45pm
Navigate phone maze to a humanKeep pressing 0 at the prompts or say say "I want a customer service representative." For Dental service.
Average wait14
Current wait21
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone or chat or email or web or twitter
Quality of communication52%
Quality of help57%
Customer votes2,831
Information last updatedMon Oct 16 2017 09:00:00 GMT+0000 (UTC)

About Aetna's Best Phone Number

This phone number is Aetna's Best Phone Number because 35,652 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-238-6200 include get insurance, make/chase a claim, coverage question, overcharge/strange charge, renew coverage, update account information and other customer service issues. The Aetna call center that you call into has employees from Wilmington, DE or Argentina and is open 8am-8pm EST according to customers. In total, Aetna has 16 phone numbers. It's not always clear what is the best way to talk to Aetna representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Aetna

While 877-238-6200 is Aetna's best toll-free number, there are 20 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Aetna customers, is by calling their 800-433-9399 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact Aetna please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Aetna.

About Aetna

If you're here looking for the best phone number to call Aetna, you probably already know who they are. But it helps to get an idea of how big they are when trying to call them about an issue. Aetna also goes by or is associated with the names Aetna Inc., Aetna. They are considered to be part of the following sectors and industries: managed, health, care, Financials, Insurance. Aetna is associated with terms like healthcare plans, public, b2c, insurance by their customers and industry analysts. They are similar to companies like AIG, Allstate, GEICO, Liberty Mutual, Transamerica. They employ 49,500 people according to customers in the know.
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