Aetna Phone Number

Calling Aetna customer service faster by GetHuman

877-238-6200
Customer service
Current Wait: 19 mins (11m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get insuranceRenew coverageMake a claimDelayed claimCoverage questionA different issue
Get to a live person fastest: Keep pressing 0 at the prompts or say say "I want a customer service representative." For Dental service.

Reasons customers like you called recently

I have not been sent the cards
2d ago
want to sign up for the vision plan. I currently have a dental plan
3d ago
I am an Aetna subscriber over age ** and working full time.I am not on Medicare.Would i...
3d ago
I lost my Aetna card. Can I have another mailed to me?
3d ago
I'm not a member but am considering joining Aetna. First I'd like to know how much a dr...
10d ago
i signed up for aetna health insurance on saturday ******** but i still can't make an a...
10d ago
Looking for awalkin*urgent care clinic in sacramento, ca
12d ago
A letter that was sent to me
13d ago
I can't get to a claims specialist.
13d ago
I applied for an Aetna supplement account, but have to cancel it as I've decided to sta...
13d ago
required more detail on claims
15d ago
Aetna is not able to locate my contract. They are not able to determine if it is a Med...
16d ago
I represent a medical provider. Aetna has lost our contract.
16d ago
I cant find a prover and i cant log in online
16d ago
I would like to find an in network physician that I can see for my prescription that wi...
16d ago
See more recent reasons for callingHelp me with my issue

Customer Number 877-238-6200 - by the Numbers

Phone number to dial
877-238-6200
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-8pm EST
Best time to dial
8:15am
Navigate phone maze to a human
Keep pressing 0 at the prompts or say say "I want a customer service representative." For Dental service.
Average wait
11
Current wait
19
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or chat or email or web or twitter
Quality of communication
77%
Quality of help
72%
Customer votes
2,856
Information last updated
Mon Dec 02 2019 09:00:00 GMT+0000 (UTC)

Aetna's Best Toll-Free/800 Customer Phone Number

This is Aetna's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna agent. This phone number is Aetna's Best Phone Number because 36,156 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-238-6200 include Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question and other customer service issues. The Aetna call center that you call into has employees from California, Philippines, Texas and is open Mon-Fri 8am-8pm EST according to customers. In total, Aetna has 12 phone numbers. It's not always clear what is the best way to talk to Aetna representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Aetna - by phone or otherwise

While 877-238-6200 is Aetna's best toll-free number, there are 16 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Aetna customers, is by calling their 888-632-3862 phone number for their Aetna Behavioral Health department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact Aetna please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Aetna.

What is GetHuman's Relationship to Aetna?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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