A:Press 1 at the first menu, then press 0. When asked for your date of birth, press 0 again.
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 13 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.
This is the #3 most popular Aetna phone number out of 10. Click below to go back to the main customer service number and other contact information:
Toll-free · Call this number for medical claims · If you are an Aetna member, press 1. If you are a healthcare professional, press 2. Not yet an Aetna member, press 3.
Toll-free · This is the best way to reach Aetna's Provider Service Center. Requires NPI or tax payer ID number · Please say or enter your MPI or tax ID.
Toll-free · x9, x1. Medical Provider Credentialing Customer Service · Status application line only. For all claims questions, please call 1-888-632-3862.
Toll-free · Calling this Aetna number should go right to a real human being · Speak with an agent about Aetna Medicare advantage products, press 1. For medical supplement products, press 2. For current Medicare member, press 4. For current Aetna member, press 5. For individual products, press 6.
Toll-free · Calling this Aetna number should go right to a real human being · Large case Pension Customer Service Unit: If you are a former employee, please call 1-888-694-7287. If you know your party's 5-digit extension, press 1. For inquiries regarding the status of your pension payment, press 2. If you need access to an online account, press 3. For all other questions, please stay on the line.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Aetna phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then press 0. When asked for your date of birth, press 0 again.
What are the hours and when should I call?
Aetna operates the call center for this 877-238-6200 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 6,026 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aetna phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aetna staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aetna is Monday.The most busy day to call is Friday.Again, this is based on a sample of 6,026 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Aetna is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aetna staffs the call center well on Monday.