Aetna Healthahead Customer Service Phone Number

800-633-0637
Hold time now: 20 mins (avg 7)
Best time to call: 9am
Free: Call Without Hold Time
New customers: 844-202-4408
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 1
This is not the most popular Aetna phone number (it's ranked #10). Most customers call 877-238-6200 for support: Click here for best option

Other customers got on the phone recently because:

i have not received my insurance card
I have not received my insurance card.
Have a Medicare plan so need to cancel my plan G - AHC*********John painter
Claim Process for Covid Antigen test
I am an Aetna healthcare policy holder and I have moved recently. *My new address is...
I have been trying to bill diabetic shoes for a patient, and I keep on getting the same...
Need to be permanently removed from Aetna marketing mail such as Teladoc
I would like to get more info on how to keep my plan with you guys after leaving my wor...
My medical plan with Aetna is Advantage PPO. My name is Kim Evans *********. My questio...
I signed up with an Aetna agent in Sept. **** He assured me my plan would start Jan bu...
Inquiring about new health plan provider network
Issue with being a member of Aetna
My bank is closing . You take out for my supplement every month from my old bank. I ne...
Hie, what’s the maximum premium for Aetna student insurance?

Help me with my issue

Aetna Healthahead Customer Service Phone Number 800-633-0637 - Info & Statistics

Phone number to dial800-633-0637
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingHealthahead Customer Service
Call center hoursMon-Fri 8am-8pm EST
Best time to dial9am
Navigate phone maze to a humanPress 1
Average wait7
Current wait20
Rank (among phone numbers)10
Rank (overall)13
Alternate methodsphone or chat or email or web or twitter
Quality of communication53%
Quality of help60%
Customer votes3,325
Best phone number877-238-6200
Information last updatedTue Jan 25 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's 800-633-0637 Healthahead Customer Service Number

This Aetna phone number is ranked #10 out of 13 because 36,156 Aetna customers tried our tools and information and gave us feedback after they called. The reason customers call 800-633-0637 is to reach the Aetna Healthahead Customer Service department for problems like Delayed claim, Make a claim, Coverage question, Get insurance, Renew coverage. As far as we can tell, Aetna has call center locations in California or Philippines or Texas and you can call during their open hours Mon-Fri 8am-8pm EST. Aetna has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 800-633-0637 and ways to call or contact Aetna with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Aetna

Calling Aetna at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Aetna Healthahead Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Aetna's Healthahead Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Aetna in General

While 800-633-0637 is Aetna's #10 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-238-6200 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Aetna help by calling them, is that other customers give their customer support at this number a 53% score for their communication skills and a 60% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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