Aetna Customer Service Phone Number

Hold time now: 25 mins (avg 10)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
When automated phone menu picks up you hear: Speak with an agent about Aetna Medicare advantage products, press 1. For medical supplement products, press 2. For current Medicare member, press 4. For current Aetna member, press 5. For individual products, press 6.
This is not the most popular Aetna phone number (it's ranked #7). Most customers call 877-238-6200 for support: Click here for best option

Other customers got on the phone recently because:

I never got a card from Aetna for my vision insurance and I want to get reimbursed. I k...
I have a $*** benefit from Aetna but I didn’t never get a card. I never got a card from...
I received my Aetna Better Health of California Medi-Cal card. I want to see which grou...
Got A call from a genteeleman named Davis Morga to enroll in Aetna health med care, he...
I’ve called * times now and still. Waiting on my benefit card
Need to get patient's benefits
Can I get emergency services in Broward County if I live in Pinellas county?
I want to get back on humana I don't want united health care insurance
I received my member card and still can’t register. *I used my name as is exactly on th...
I just did, I just want ti be able to take none emergency trips to go to the church revival.
I'm trying to figure out why I qualify for non emergency trips but are not allowed to t...
I need to pay my monthly dental ins
I cannot find anywhere to make my monthly payment
Is a tub bench covered by my Aetna plan

Help me with my issue

Aetna Customer Service Phone Number 800-694-3258 - Info & Statistics

Phone number to dial800-694-3258
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-8pm EST
Best time to dial10:15am
Navigate phone maze to a humanDirect to human
Average wait10
Current wait25
Rank (among phone numbers)7
Rank (overall)10
Alternate methodsphone or chat or web or twitter
Quality of communication67%
Quality of help88%
Customer votes7,587
Best phone number877-238-6200
Information last updatedTue Sep 19 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's 800-694-3258 Customer Service Number

This Aetna phone number is ranked #7 out of 10 because 36,156 Aetna customers tried our tools and information and gave us feedback after they called. The reason customers call 800-694-3258 is to reach the Aetna Customer Service department for problems like Delayed claim, Make a claim, Coverage question, Get insurance, Renew coverage. As far as we can tell, Aetna has call center locations in California or Philippines or Texas and you can call during their open hours Mon-Fri 8am-8pm EST. Aetna has 10 phone numbers and 13 different ways to get customer help. We've compiled information about 800-694-3258 and ways to call or contact Aetna with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Aetna

Calling Aetna at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Aetna Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Aetna's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Aetna in General

While 800-694-3258 is Aetna's #7 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-238-6200 is their best customer phone number overall, and we have put together a comparison of their 13 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Aetna help by calling them, is that other customers give their customer support at this number a 67% score for their communication skills and a 88% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!