Aetna Claims Department Phone Number

800-962-6842
Hold time now: 8 mins (avg 8)
Best time to call: 9am
Free: Call Without Hold Time
New customers: 844-202-4408
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Call this number for medical claims
This is not the most popular Aetna phone number (it's ranked #6). Most customers call 877-238-6200 for support: Click here for best option

Other customers got on the phone recently because:

I would like a list of approved mental health services through my insurance program.
I cancelled my policy AHL******* I am wanting to get it reinstated.
Hello, My name is Natalie, and I'm contacting on behalf of Murphy Chiropractic in regar...
I need to disenroll as of DEC **.****. I have acquired another policy with more cover...
Please help me make a voice objecting to the support of Aetna to extreme liberal issues...
My name is misspelled on my card and I want it corrected.
I would like to change my medicare supplement plan from plan g to plan n . I can never...
can't login, called technical support can't reach anyone. tried to use chat, no go sinc...
Would like a copy of our contract with Aetna to be sent to our office. This contract w...
I lost my Aetna card. I need a Covid ** test because I work in a grocery store. I feel...
What prescription coverage do I have with Medicare supplement Plan F?
Is covid test covered by insurance
Just changed from the Aetna Supplement Plan G to the new Aetna Advantage Plan and recei...
I tryed to log in to aetna oct but i wouldnt take my birthday date or my password and...

Help me with my issue

Aetna Claims Department Phone Number 800-962-6842 - Info & Statistics

Phone number to dial800-962-6842
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingClaims Department
Call center hours24 hours, 7 days
Best time to dial9am
Navigate phone maze to a humanCall this number for medical claims
Average wait8
Current wait8
Rank (among phone numbers)6
Rank (overall)8
Alternate methodsphone or chat or email or web or twitter
Quality of communication81%
Quality of help68%
Customer votes3,776
Best phone number877-238-6200
Information last updatedThu Jan 21 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's 800-962-6842 Claims Department Number

This Aetna phone number is ranked #6 out of 13 because 36,156 Aetna customers tried our tools and information and gave us feedback after they called. The reason customers call 800-962-6842 is to reach the Aetna Claims Department department for problems like Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question. As far as we can tell, Aetna has call center locations in California or Philippines or Texas and you can call during their open hours 24 hours, 7 days. Aetna has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 800-962-6842 and ways to call or contact Aetna with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Aetna

Calling Aetna at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Aetna Claims Department can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Aetna's Claims Department department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Aetna in General

While 800-962-6842 is Aetna's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-238-6200 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Aetna help by calling them, is that other customers give their customer support at this number a 81% score for their communication skills and a 68% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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