Aetna Customer Service Phone Number

800-952-2700
Hold time now: 22 mins (avg 14)
Best time to call: 1:45pm
Free: Call Without Hold Time
New customers: 844-202-4408
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
This is not the most popular Aetna phone number (it's ranked #12). Most customers call 877-238-6200 for support: Click here for best option

Other customers got on the phone recently because:

I want to make sure I have a dental plan with Aetna and also check on a medical plan an...
Trying to find out if my enrollment was processed
Need to find bariatric surgeon for my insurance. I have PCOS and it is hard to loss the...
I need to figure out how I can get a medical plan
I need my ID number I’m New member I’m at the doctor NOW
Some how I got enrolled in Aetna when I didn't want this nor did I want to enroll.pleas...
The Aetna Medicare advantage card has been lost, need a duplicate sent to me.*Subscribe...
i want to know if a dentist out of network will cover dentist rot canal the cost was $***.oo
Checking status of tier reduction applications on medications.
Home nurse appt. I have heart Dr appt. Won't be home Tues **
I am an LCSW question regarding OON
I need information on who to contact regarding not receiving payments from Aetna.
CREDENTIALING??? WAS TOLD TO GO TO AVAILITY TO CREDENTIAL MY THERAPIST. NOW I'M TOLD...
My Father passed away. We found an Aetna life insurance policy and want to find out if...

Help me with my issue

Aetna Customer Service Phone Number 800-952-2700 - Info & Statistics

Phone number to dial800-952-2700
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-8pm EST
Best time to dial1:45pm
Navigate phone maze to a humanDirect to human
Average wait14
Current wait22
Rank (among phone numbers)12
Rank (overall)16
Alternate methodsphone or chat or email or web or twitter
Quality of communication58%
Quality of help79%
Customer votes2,894
Best phone number877-238-6200
Information last updatedTue May 24 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's 800-952-2700 Customer Service Number

This Aetna phone number is ranked #12 out of 13 because 36,156 Aetna customers tried our tools and information and gave us feedback after they called. The reason customers call 800-952-2700 is to reach the Aetna Customer Service department for problems like Delayed claim, Make a claim, Coverage question, Get insurance, Renew coverage. As far as we can tell, Aetna has call center locations in California or Philippines or Texas and you can call during their open hours Mon-Fri 8am-8pm EST. Aetna has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 800-952-2700 and ways to call or contact Aetna with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Aetna

Calling Aetna at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Aetna Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Aetna's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Aetna in General

While 800-952-2700 is Aetna's #12 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-238-6200 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Aetna help by calling them, is that other customers give their customer support at this number a 58% score for their communication skills and a 79% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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