AT&T Business Customer Service

Phone Number & Contact Info

AT&T Business's Best Phone Number

Toll-free·Calls Customer Service·Most popular AT&T Business number

How do I talk to a live human at AT&T Business?

A:Press 2 at the first menu. At the next menu, say "Representative" (you will need to say "Representative" 2 times before moving to the next menu), then press 2.

Does AT&T Business offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

AT&T Business Customer Phone Numbers


Toll-free · 24 hours, 7 days · Main Number for repair 24 hours quick response · Please state what you are calling about.

New Customers

Toll-free · 24 hours, 7 days · Calling this AT&T Business number should go right to a real human being ·

Small Business Accounts

Toll-free · 24 hours, 7 days · Press NOTHING - takes about 5 minutes to reach a rep · Existing service - wireless or mobile service: Press 1. Home account: Press 2. Business account: Press 3.

Small Business Sales

Toll-free · 24 hours, 7 days · For Small Business accounts. At the first prompt say "No". Type the phone number on the account - Type Account number. Say "Something Else" then say "Business". Then it will transfer you to a Customer Service representative. · To get started, tell me your account number or a phone number associated with your account.

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

Business Internet Accounts

Toll-free · 24 hours, 7 days · For Business Internet · Residential customer: Press 1. Previously SBC: Press 2. Previously Bell South: Press 3. High-speed enterprise account: Press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AT&T Business phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu. At the next menu, say "Representative" (you will need to say "Representative" 2 times before moving to the next menu), then press 2.
Here is how our research team describes the way the AT&T Business phone system greets you: If you are calling regarding your wireless or cell phone services, press 1. For all other callers, press 2.
Below are some clips we've found from AT&T Business's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"If you are calling about regulated local exchange telephone service, press one. For any AT and T sales or service need, press two.
Welcome to AT and T. Call is recorded for quality.
To get started, tell me your account number or phone number associated with your AT and T service or say new service."
Excerpt from a call with AT&T Business
Wednesday, March 13, 2024 12:14 AM

The first phone menu

"If you are calling about regulated local exchange telephone, sir, service, press one.
For any AT and T sales or service need, press two."
Excerpt from a call with AT&T Business
Monday, March 18, 2024 2:09 PM

What are the hours and when should I call?

AT&T Business operates the call center for this 800-750-2355 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 68 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T Business phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T Business staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AT&T Business is Saturday. The most busy day to call is Monday, which averages 129% more phone calls by comparison. Again, this is based on a sample of 68 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call AT&T Business

In summation, the best day to call AT&T Business is Wednesday.

Calling this AT&T Business Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 18, 2024

As a business owner, it's time to have a dedicated business line for it. I haven't had a landline in forever but it seems like the easiest way to accommodate my needs. I know there are things like VOIP where I can have business calls diverted to my phone, but I want to have a separate number for my company right now. Therefore, I went ahead and called AT&T since I'm already a customer to see if I could get something set up. 

As a customer, I know that AT&T has millions of customers, and sometimes their customer service is quick and sometimes it takes a while. Therefore, I wasn't sure what I was getting into. Sometimes you have to wait on hold for a while before talking to someone, and sometimes you can get right through. This is probably because they have business accounts, personal accounts, television services, landline services, and mobile services. With so many different divisions, there are a lot of potential reasons why customers could end up needing to talk to someone. 

For that reason, I called this line which was supposed to take me to their business services quickly, but in seconds I ended up back into their general queue. When I called, an automated assistant greeted me with, "If you are calling about regulated local exchange telephone service, press 1. For any ATT sales or service needs, press 2."  I pressed 2 since I had no idea what the first category was, and after a brief pause was sent back to the regular line. 

This time an automated assistant stated, "To get started, tell me your account number or phone number associated with your AT&T account or say new service." Since my business line would be a new service, I went ahead and said new service, and then it told me, "Sure, one second. What’s the zip code where you need a new service?" After giving my zipcode, it said, "Thank you, one second please. Is this call regarding a personal or business account?" It then repeated its request for me to wait and I listened to a dialing tone for a few minutes. Then it said, "One minute while I get an agent to help you." 

Then the line went completely dead for about a minute which was odd and I thought the call was dropped. Luckily I didn't hang up because then it finally picked up on the hold line. I had to wait about ten minutes but did get to an agent who helped me finish setting up the line. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call AT&T Business

If you have time to do a bit of reading before you call AT&T Business, we recommend you read over some of our problem-specific articles.

What are the benefits of AT&T Business?

There are several benefits of choosing AT&T Business for your organization. Firstly, AT&T offers a reliable and secure network, ensuring that your business operations run smoothly. With their advanced communication solutions, including voice, data, and Internet services, AT&T helps you stay connected with your clients and colleagues efficiently. AT&T Business also provides scalable solutions tailored to meet the unique needs of businesses of all sizes, allowing for flexible growth and adaptation. Additionally, their comprehensive suite of business applications and productivity tools enhances collaboration and boosts productivity within your organization. With AT&T's industry expertise and dedicated support, you can trust that your business is in capable hands, allowing you to focus on your core operations while they handle your communication needs.

What AT&T Business plans are available?

AT&T Business offers a variety of plans to meet diverse needs. These plans include the AT&T Unlimited Starter, AT&T Unlimited Performance, and AT&T Unlimited Elite. The AT&T Unlimited Starter plan provides unlimited talk, text, and data, with SD video streaming and up to 4G LTE speeds. The AT&T Unlimited Performance plan adds HD video streaming, 5G access, and unlimited hotspots. The AT&T Unlimited Elite plan offers all the features of the previous plans, with enhanced benefits such as HBO Max™ and unlimited 5G data. Additionally, AT&T Business offers Mobile Share Plus plans for sharing data among multiple devices. These plans come with flexible options, allowing businesses to select the most suitable package based on their size, usage requirements, and budget.

What devices are compatible with AT&T Business?

AT&T Business is compatible with a wide range of devices that help enhance productivity and connectivity for businesses. Our services seamlessly support various smartphones and tablets, including popular brands like Apple (iPhone/iPad), Samsung, Google, and many others. Additionally, AT&T Business works well with wearable devices, such as smartwatches or fitness trackers, enabling employees to stay connected on the go. We also offer solutions for IoT (Internet of Things) devices, ensuring a connected ecosystem for businesses of all sizes. Whether you require reliable communication tools, efficient mobile devices, or advanced connectivity solutions, AT&T Business provides the compatibility needed to streamline operations and drive growth. Connect your business with AT&T's robust network and experience the power of efficient collaboration.

Top AT&T Business customer service problems

Click the link above to get answers to just about any AT&T Business customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AT&T Business, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking agent assistance: "I need help from an agent, I don't know it."
- From a call lasting 15m 14s , Mar 13, 2024 12:20 AM
Issue with call forwarding: "I'm having trouble with call forwarding, it's not working."
- From a call lasting 4m 20s , Mar 13, 2024 12:14 AM
Billing dispute resolution: "When we added a line to our account, it wasn't added to the group that we already had, and so we've been charged overcharged close to two hundred dollars."
- From a call lasting 29m 51s , Mar 11, 2024 5:54 PM
Internet connectivity issue: "Some of our computers are down and not connecting to the Internet at our apartment complex."
- From a call lasting 9m 35s , Feb 26, 2024 5:11 PM
Caller identity issue: "I've had a problem with Kissimmee showing up on my caller ID and I don't know anyone from there."
- From a call lasting 4m 52s , Feb 12, 2024 1:45 AM

More AT&T Business Customer Service Contacts

There are of course other ways to contact AT&T Business customer service besides the phone. Below we list the best ones, by medium.

AT&T Business Customer Help Desk / Web Support - Technical Support
Customer service web page for AT&T Mobility Business & Government Technical Support
As a last, sometimes only, resort- AT&T Business customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AT&T Business's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T Business agent. This phone number is AT&T Business's best phone number because 7,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-750-2355 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call AT&T Business first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AT&T Business has 7 phone numbers. It's not always clear what is the best way to talk to AT&T Business representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AT&T Business. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T Business. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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