Dollar Rent-A-Car Customer Service

Phone Number & Contact Info

Dollar Rent-A-Car's Best Phone Number

800-800-4000
Toll-free·Calls Customer Service·Most popular Dollar Rent-A-Car number
Q:

How do I talk to a live human at Dollar Rent-A-Car?

A:Press 1 for English. Then you must choose an option 1-4.
Q:

Does Dollar Rent-A-Car offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Dollar Rent-A-Car Customer Phone Numbers

Roadside Assistance

800-235-9393
Toll-free · 24 hours, 7 days · Calling this Dollar Rent-A-Car number should go right to a real human being ·

On-Rent Help Desk

866-434-2226
Toll-free · 24 hours, 7 days · Press 0 (English), 1 (English) or 2 (Spanish), then press 3 (Tech support), then press 1 (Internet, but works for general support). · Support related to upcoming reservations, press 1. Rental in progress, press 2. Completed rental, press 3. Dollar express reward inquiries, press 4. To repeat this menu, press 9.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dollar Rent-A-Car phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Then you must choose an option 1-4.
Here is how our research team describes the way the Dollar Rent-A-Car phone system greets you: Support related to upcoming reservations, press 1. Rental in progress, press 2. Completed rental, press 3. Dollar express reward inquiries, press 4. To repeat this menu, press 9.
Below are some clips we've found from Dollar Rent-A-Car's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Dollar Rent A Car. This call may be recorded for quality monitoring purposes. Thank you for calling Dollar Car Rental. For faster service, booking reservation, profile updates, password reset, and much more, visit dollar dot com. Please listen carefully as our options have changed. For support related to upcoming reservation, press one. For a rental in progress, press To book or modify up upcoming reservation within US and Canada, press one."
Excerpt from a call with Dollar Rent-A-Car
Tuesday, February 27, 2024 10:00 PM

The first phone menu

"Thank you for calling Dollar Rent A Car. This call may be recorded for quality monitoring purposes. Thank you for calling Dollar Car Rental. For faster service, booking reservation, profile updates, password reset, and much more, visit dollar dot com. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress, press two.
For a completed rental, press three.
For dollar express reward inquiries, press four.
To repeat this message, press nine."
Excerpt from a call with Dollar Rent-A-Car
Thursday, May 30, 2024 3:10 AM

After you press 1

"To book or modify a upcoming reservation within US and Canada, press one.
To book or modify upcoming reservation outside US and Canada, press two.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Dollar Rent-A-Car
Saturday, March 23, 2024 6:16 PM

After you press 2

"If you are currently renting a vehicle, and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical break down and needs an emergency roadside assistance, press two."
Excerpt from a call with Dollar Rent-A-Car
Sunday, May 19, 2024 12:53 AM

After you press 3

"For all inquiries related to your recent rental experience, we have enabled w w w dot dollar dot com slash contact us on our website that will provide you with the best and most efficient way to quickly resolve your inquiry. All support is now available through this platform. And once you submit your web form inquiry, a customer care professional will respond to you within our standard three to five business day turnaround time. If you would like us to text you the link to w w w dot dollar dot com slash contact us, please press eight now. To repeat this message, press nine.
For dollar express reward inquiries, press To better assist you, please choose one of the following options.
If you would like a copy of your rental receipt, press one.
If you have a question about the release of your deposit or hold on your dollar rental, press two."
Excerpt from a call with Dollar Rent-A-Car
Friday, April 5, 2024 12:45 PM

What are the hours and when should I call?

Dollar Rent-A-Car operates the call center for this 800-800-4000 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 684 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dollar Rent-A-Car phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dollar Rent-A-Car staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dollar Rent-A-Car is Sunday. The most busy day to call is Tuesday, which averages 74% more phone calls by comparison. Again, this is based on a sample of 684 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Dollar Rent-A-Car

In summation, the best day to call Dollar Rent-A-Car is Thursday.

Why Customers Call Dollar Rent-A-Car

If you have time to do a bit of reading before you call Dollar Rent-A-Car, we recommend you read over some of our problem-specific articles.

What is the minimum age to rent a car from Dollar Rent-A-Car?

The minimum age to rent a car from Dollar Rent-A-Car is 20 years old, except for rentals in New York and Michigan where the minimum age is 18. However, drivers between the ages of 20 and 24 are required to pay a young renter fee. Additionally, all drivers must possess a valid driver's license and a major credit card in their own name at the time of rental. Young renters may also be subject to certain restrictions, such as limitations on vehicle selection and higher deposit requirements. It's always recommended to check the specific age requirements and policies of the rental location before making a reservation, as they may vary depending on the location and certain circumstances.

What is Dollar Rent-A-Car's cancellation policy?

Dollar Rent-A-Car's cancellation policy allows customers to cancel their reservation without any charges up to 24 hours before the scheduled pickup time. However, if the booking is cancelled within 24 hours of the pick-up time, a cancellation fee equal to one day's rental cost will apply. In case the customer fails to cancel the reservation and does not show up, a no-show fee equal to one day's rental cost will be charged. It is important to note that prepaid reservations are subject to specific terms and conditions, and cancellation fees may vary. To cancel a reservation, customers must contact Dollar Rent-A-Car's customer service or manage their booking online using the provided reservation number.

Is there a mileage limit for Dollar Rent-A-Car rentals?

Yes, there is a mileage limit for Dollar Rent-A-Car rentals. The specific mileage limit may vary depending on the rental location and the type of vehicle being rented. However, most rental agreements include a generous mileage allowance, allowing you to drive a certain number of miles within a designated rental period without incurring any additional fees. If you exceed the mileage limit, additional charges may apply. To avoid any surprises, it is recommended to review the rental terms and conditions or contact Dollar Rent-A-Car directly for more information on the specific mileage limits for your rental.

Top Dollar Rent-A-Car customer service problems

Click the link above to get answers to just about any Dollar Rent-A-Car customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dollar Rent-A-Car, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking customer service number: "I'd like a service phone number to talk to Dollar somewhere about my wife changing out her car."
- From a call lasting 2m 52s , May 19, 2024 12:53 AM
Clarifying car return process: "I'm just calling to find out if I can return the car by myself or if I need to have Mary with me."
- From a call lasting 20m , Apr 16, 2024 8:54 PM
Verify vehicle type: "We just wanted to make sure that he'd be the RAV four, and we wanna opt out of electric."
- From a call lasting 16m 15s , Feb 27, 2024 10:00 PM
Insurance coverage inquiry: "I just want to know the with my current booking that is there, it on my email, which I've received from my travel agent, it says that I have lost damage waiver insurance."
- From a call lasting 25m 54s , Feb 21, 2024 12:08 AM
Insurance coverage inquiry: "I just wanted to understand what is the excess on all the insurance that's available right now."
- From a call lasting 22m 33s , Feb 20, 2024 11:41 PM
Billing issue with additional driver: "I think it's because they added her as an additional driver, which should have been free."
- From a call lasting 27m 10s , Feb 16, 2024 12:52 PM

More Dollar Rent-A-Car Customer Service Contacts

There are of course other ways to contact Dollar Rent-A-Car customer service besides the phone. Below we list the best ones, by medium.

Dollar Rent-A-Car Customer Email Addresses

customerservice@dollar.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Dollar Rent-A-Car will reply our your email.

Dollar Rent-A-Car Customer Help Desk / Web Support

dollar.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Dollar Rent-A-Car customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dollar Rent-A-Car's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dollar Rent-A-Car agent. This phone number is Dollar Rent-A-Car's best phone number because 5,352 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-800-4000 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Dollar Rent-A-Car first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Dollar Rent-A-Car has 3 phone numbers. It's not always clear what is the best way to talk to Dollar Rent-A-Car representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dollar Rent-A-Car. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dollar Rent-A-Car. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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