Dollar Rent A Car Customer Service

Phone Number & Contact Info

Please listen carefully as our options have changed. For support related to upcoming reservation, press one.
For a rental in progress, press two.
For a completed rental, press three.
For dollar express reward inquiries, press four.
To repeat this message, press nine."

"To book or modify a upcoming reservation within US and Canada, press one.
To book or modify upcoming reservation outside US and Canada, press two.
To repeat this message, press nine.
To go back to the main menu, press pound."

"If you are currently renting a vehicle, and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical break down and needs an emergency roadside assistance, press two."

For dollar express reward inquiries, press To better assist you, please choose one of the following options.
If you would like a copy of your rental receipt, press one.
If you have a question about the release of your deposit or hold on your dollar rental, press two."

Calling this Dollar Rent A Car Customer Number

By Christian Allen

Sep 17, 2024

I don't usually use Dollar Rent-A-Car, but a friend recommended them for my next trip so I figured that I would give them a try. However, while I was trying to book my rental online I ran into a few questions so I decided that I would just call and see if I could talk to someone instead. 

When I called, a virtual agent picked up and said,"Thank you for calling Dollar Rent-A-Car. For faster service, you can take care of booking reservations, profiles updates, and much more at Dollar.com. For support related to an upcoming reservation, press 1. For a rental in progress, press 2. For a completed rental, press 3. For rewards queries, press 4."

I listened to the options twice actually because I didn't have a reservation, but one seemed like the closest option to choose from. I turned out to be right, but I feel like they could have made those options a bit easier by saying for "new reservations." Then I was told, "To book or modify upcoming reservations in US or Canada, press 1. To book or modify an upcoming reservation outside of the US or Canada, press 2." I chose one and it offered me two choices that pertained to my situation which were, "To book a future reservation or check rates within US or Canada, press 1. If you have not yet picked up your vehicle and want to change or cancel an existing reservation, press 2."

I was then told once again to go online as they agent said, "To book a new reservation, please visit Dollar.com where you will find our best rates guaranteed. Stay on the line if you want to be connected to an agent." However, I stayed on the line and was offered a callback service. It's a good thing they did because the callback ended up being well over half an hour. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is Dollar Rent A Car's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dollar Rent A Car agent. This phone number is Dollar Rent A Car's best phone number because 2,004 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-800-4000 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Dollar Rent A Car first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Dollar Rent A Car has 3 phone numbers. It's not always clear what is the best way to talk to Dollar Rent A Car representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dollar Rent A Car. The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like Dollar Rent A Car. That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.

Compare Dollar Rent A Car Customer Service