Dollar Rent-A-Car Customer FAQ

Dollar Rent-A-Car offers an optional PlatePass service that allows you to use electronic toll lanes without stopping to pay tolls directly. The toll charges will be billed to your rental agreement. Check with the rental location for specific details and pricing for the PlatePass service.

If you encounter a billing issue with Dollar Rent-A-Car, we'd advise the first step be to check your rental agreement to see if there are any charges that you might have missed. If the issue persists or you have been erroneously billed, you may want to directly contact the local branch you rented the vehicle from. It can be a good idea to have all relevant documents ready, such as your rental agreement and any receipts, to streamline the process. Keep in mind that resolution time may differ depending on the issue. Always be patient and cooperative to facilitate the resolution process. There is a link to the most up-to-date contact information right here on this page that you're viewing.

We're sorry to hear about your experience. To resolve the situation, we advise you to carefully review your final invoice for any additional fees or charges that may have been applied to your account. For example, fees could be imposed for late returns, additional mileage, refueling, or for rental options you chose like GPS or car seat rentals. If after reviewing, you still believe there is an error, please get in touch with the Dollar Rent-A-Car customer service team. They can go through the charges with you in detail and assist in correcting any mistakes that might have been made. However, please note that all disputes must be made within 60 days of your rental's return date.

If your flight has been delayed and you're in need of adjusting your pickup time, it's simple. Please log in on our website using your Dollar Rent-A-Car account. There, you'll be able to view your current bookings. Select the booking you'd like to change and amend the pickup time to align with your new flight itinerary. Changes are effective immediately. Remember, it is important to adjust your car rentals in accordance with your flight schedules to avoid any inconvenience.

Returning a rental car to an airport before business hours at Dollar Rent-A-Car is relatively straightforward. Look for the designated return areas marked for Dollar Rent-A-Car, and park your vehicle accordingly. Double-check to make sure you haven't left any personal items in the car. There's typically a drop box or an automated system where you can leave the car keys. However, policies can vary depending on the location, so it's always a good idea to double-check with the rental location for their specific procedure when you pick up your car. This ensures you have reliable information tailored to your specific rental situation.