You can request a replacement ID card through your online member account, by contacting customer service by phone, or by visiting the member portal on Aetna's website. Make sure to have your member ID number readily available when requesting a replacement ID card.
If you need to call Aetna customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Find a list of many popular Aetna questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.