Dominion Virginia Power Member Services Phone Number
Q:How do I talk to a human at this number?
A:Keep saying "Agent"
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 45 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.
More Dominion Virginia Power Customer Phone Numbers
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Dominion Virginia Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep saying "Agent"
What are the hours and when should I call?
Dominion Virginia Power operates the call center for this 866-366-4357 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 11,243 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dominion Virginia Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dominion Virginia Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dominion Virginia Power is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 11,243 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Dominion Virginia Power is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dominion Virginia Power staffs the call center well on Wednesday.