In a nutshell: Many people today rely on Uber for ride-sharing services, while others rely on the income they earn as Uber drivers. Therefore, getting locked out of your account can be devastating, especially if you need to get somewhere fast. There are a number of reasons why you can’t access your account: maybe it is due to a security risk, a forgotten password, or an identity verification issue. In any case, there are steps you can take to regain access fast and without hassle. Here are some troubleshooting steps you can take to get back to booking or accepting rides.
Many people today rely on Uber for ride-sharing services, while others rely on the income they earn as Uber drivers. Therefore, getting locked out of your account can be devastating, especially if you need to get somewhere fast. There are a number of reasons why you can’t access your account: maybe it is due to a security risk, a forgotten password, or an identity verification issue. In any case, there are steps you can take to regain access fast and without hassle. Here are some troubleshooting steps you can take to get back to booking or accepting rides.
Look in your inbox and spam/junk folders for any messages from Uber. If Uber locks or restricts your account, they usually send you a message explaining why and what to do next. They may ask you to submit identity verification, upload documents, or take other steps.
Outdated apps commonly block sign-in. In addition, there are times when Uber requires an update to unlock the app. Make sure you have a stable internet connection, then check your Uber mobile App for updates to ensure you have the latest version. After performing any updates, restart your phone, then start the App.
There are several ways to log in to your Uber account, including:Your phone numberContinue with GoogleContinue with AppleContinue with EmailTo use your phone number: Input your phone number and tap “Continue”. You will receive a message with an SMS passcode that you can use to access your account and change your password. If you changed your number tap, “changed your phone number,” and submit your email address to receive the passcode via email.
If you choose to log in to your account through Google or Apple, your account will automatically pop up with your email and saved password.
Choosing to log in with your email will require you to know your password. However, if you forgot it, use the “find my account” option. On the sign-in screen, enter your account email and submit, then click and follow the reset link in the email you receive.
Note: the reset link expires quickly, so be sure to use it before it does. You can always request a new link if needed.
If password resets and troubleshooting fail, or you suspect your account was hacked, contact an Uber Support agent by clicking here. These agents can help with many issues and can tell you what is required to get back into your account. Occasionally, you will have to verify your identity or simply upload documents.
Once you are back in your accountUpdate your passwordCheck your email and phone number to ensure they are up-to-dateEnable two-step verification if possibleKeep payment methods current
As with any account, it can be extremely frustrating when you run into problems while trying to log in. The good news is that app owners today are aware of these issues and provide ways to resolve them. By using the steps provided above, you will be back into your account in no time, so you can get back to business.
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