Uber Phone Number

Calling Uber customer service faster by GetHuman

No Phone Number
For Customer Service
Their best help: Uber's Help Desk
BETTER: Tell us why you're calling. GetHuman walks you through to resolution with our best tools, fastest contacts, reminders, follow-up and more!

Reasons customers like you called recently

in my recipet *** toll money was invluded but there were no tolls..or anything else whi...
5h ago
Mujhe uber platfarm par blacklist kar diya gaya hain to please mujhe phir se onroad kar...
12h ago
HI ,*I MOVED TO CANADA, so i need my new phone number that i can login . from now ,i am...
13h ago
I tried to redeem my two uber gift cards that I received for christmas and they both sa...
14h ago
Friend lost phone, has *fa, need to talk to driver
14h ago
Can advance booking for outstation ride possible?
15h ago
Cannot. Get pick up early enough for Dr appointment
a day ago
I would like to know how much I made with UberEats in ****.
a day ago
Hello I would like to know why my insurance isn't being accepted or how long will it take
a day ago
Hola buenas tardes quer*a saber c*mo me puedo escribir a Uber te trat* de inscribirme p...
a day ago
I have been trying to upload my inspection report and road worthiness of my car but it...
a day ago
I have not been getting my receipts. First there is no resend button on the app. Se...
a day ago
Hi*I use Uber very often. I lost my phone and purchased a new phone. However, I don't...
a day ago
It says I have an account registered to my phone number but my email isn't linked and I...
a day ago
never had a uber account before. got a new phone and new phone plan with new number fro...
2d ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Uber's Phone-Based Customer Care

Uber is a rideshare company operating in the United States and in several other countries. The company's drivers provide millions of rides per day, creating plenty of customer-service related concerns. While Uber's model does not provide phone-based customer support to most of its customers for non-urgent issues, the option does exist for its most frequent users.

Why do People Call Uber's Customer Service Department?

Uber prefers to provide customer service online and through its mobile app. As a result, most customers have limited access to telephone-based customer service.

There are two situations in which a customer can call Uber for assistance:

1. An emergency: Uber has an emergency number for drivers and riders who need to report urgent safety-related issues. Uber instructs callers to report incidents to 911 first, then contact Uber. It is important to note that this service is only for serious, urgent issues that have an impact on the safety of riders, drivers or the general public.

2. Diamond level riders: Like many companies, Uber has a loyalty program that provides rewards and perks to its customers. The program's top tier is Diamond, a level that does provide premium customer support, including access to phone-based customer service representatives.

Frequent riders who are gold or platinum level in the loyalty program do receive "priority" customer service through the mobile app, though this is not phone-based.

How do People Feel About Calling Uber Customer Support?

Because so few people have access to Uber phone-based customer support, it's difficult to gauge general opinions of the service. It should be noted that there have been media mentions of the possibility that, eventually, more Uber customers will have the option of receiving phone-based support, rather than having to rely on social media or Uber's in-app system.

As for Uber's general approach to customer service, reviews are mixed, which is not unusual for companies of this size. Many people feel that that it is easy to get caught up in an endless loop of stock responses without any real resolution to problems. Uber instructs riders to wait 24 hours for a response via the company's app, something that many people are unhappy about.

It should be noted, however, that many people find Uber's customer service to be acceptable, particularly when it comes to routine issues such as drivers who arrive late or are rude to passengers.

Uber Customer Service and the Media

Uber is a relatively new company and pioneered the rideshare business model. As a result, the company has undergone significant scrutiny by the news media, in part because of Uber's growing pains, which has led to customer service and public safety issues.

Many media reports have suggested that Uber hasn't always offered appropriate customer service, though there is some indication that this is changing.

What Kind of Issues Can Uber Customer Service Resolve?

Uber customer service, both phone-based and app-based, can address the following issues:

  • Poor service or rude behavior from drivers
  • Drivers who refuse to allow service dogs or accommodate disabled passengers
  • Concerns about drivers who abuse the cancellation system
  • Drivers who are very late to pick up passengers
  • Situations in which the amount charged for an Uber ride is excessive
  • Questions about loyalty program credits and rewards

Because Uber rides are tracked via its app, Uber is in a position to review rides and verify issues such as late pickups, inappropriately canceled rides, and driver errors. This can allow Uber's customer service representatives to resolve issues and, when appropriate, issue refunds or provide other types of compensation.

What are Issues that Uber Customer Service Can't Address?

Uber is not a law enforcement agency and cannot provide emergency services. Riders are urged to use their best judgment when dealing with drivers and to call 911 if they feel that their safety, or that of the public, is at stake.

What Can I do if Unhappy With My Uber Support Call?

If you are unhappy with Uber customer service, don't give up and don't settle for a poor or nonexistent resolution to your issue. Instead, consider the following steps:

  • After your contact with Uber customer service, take a few moments to collect yourself. Write or type out what happened during your initial contact and then do the same with your ideal resolution. Having this in front of you during future contacts can help keep your conversation on track.
  • Contact Uber again. Sometimes, a different representative has more knowledge or resources and can resolve your issue.
  • Try other ways of getting ahold of Uber. Uber has Twitter and Facebook accounts and does respond to consumer complaints via these platforms.
  • If your case seems to be at a standstill, contact the government agency that regulates rideshare services in the city from where you booked your ride. The agency may not be able to resolve individual complaints, but will keep a record of your concern and may, in the future, use this to hold Uber or other rideshare companies accountable for inaction on customer complaints.

Uber's Best Toll-Free/800 Customer Phone Number

You came here to see Uber's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Uber agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Uber anyways and help you with your issue. Over the last 18 months, 150,390 customers like you have come in search of a phone number for Uber and helped us confirm they don't have one. Common reasons that people try to call Uber customer support department include Dispute a Charge, Problem With the App, Problem With a Ride, Account Access, Left Something In Ride and other customer service issues. Rather than trying to call Uber we recommend you tell us what issue you are having and then possibly contact them via web. Unfortunately, right now Uber doesn't have any phone numbers. It's not always clear what is the best way to talk to Uber representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Uber - by phone or otherwise

While Uber does not have a toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other Uber customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Uber please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Uber.

How GetHuman Helps If Uber Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Uber, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Sony Phone Number page. Or our Apple Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Uber customers like yourself.

What is GetHuman's Relationship to Uber?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Uber. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Uber Contact Info

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