Uber Customer FAQ

If you have signed up for Uber but have not yet ordered your first ride, you can get a promo code for that ride. This code will get you a discount, maybe even a free ride. To get one, you can check on the Uber website, from a driver or rider, or from various companies and bloggers offering promotions. Once you have the code, it must be applied before you order your first ride.

If you're unable to find the option to cancel "price lock" on the Uber site, it might be worth checking the app directly under your account settings or subscriptions. Ensure your app is updated to the latest version, as features can vary with updates. For the most accurate and current contact information for assistance, please refer to the link available on this page you're viewing.

Ridesharing services like Uber are a great alternative to public transit and you get to support independent contractors as a rider. Uber also makes it easy to update or add payment information if you need to do so. You can make these changes online or through the app if you're on the go.

When using Uber, technical issues or insufficient funds can lead to an outstanding balance, preventing further ride requests. To resolve this, users should first check their payment method and may choose to add a new one by scanning their card via the app for faster processing.

If you feel that Uber didn't provide you with a good quality service, perhaps their driver was rude, or the vehicle wasn't very clean, the best thing to do is write a negative review on Uber. If the situation was more severe, for example, if the driver was driving recklessly, you can report the driver via phone or email. Uber also has a dedicated critical safety line where you can report serious offenses such as a driver threatening you or breaking the law.