Lyft Customer FAQ

Top Answers & How-to Guides

How do I Contact Lyft Customer Service?

The question we are asked most often is about how to talk to Lyft customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Fix an Issue with My Lyft Driver Account??

If you find yourself on the other end of the spectrum, whether as a Lyft's passenger or driver, there is no need to panic. Just remain...

How Do I Find My Lyft Receipt?

This GetHuman guide explains how Lyft users can bring up their ride history to print receipts for a single trip or multiple trips at...
Ask any question you have about Lyft customer service, get an answer now.

Recent Lyft Customer Questions

How much time do I have between stops without getting charged?

Lyft allows you to make stops during your ride but tries to limit each stop to five minutes or less. To be respectful of your driver’s time, anything over this is discouraged. The driver has the option to end the ride if it takes too long. So, try to limit your stops, and their duration, as much as possible.
Asked May 24, 2024 2:15 AM

I ordered a LYFT this morning and got to my destination quickly. On my return, I ordered a LYFT to take me home and the driver never showed up at the designated place. I was charged for a ride I never go. Kindly give me a refund.

I'm sorry to hear about your experience. As an FAQ assistant, I don't have the ability to process refunds. However, you can submit a request for a refund through the Lyft app. Go to your ride history, select the ride, and report an issue. Explain what happened and Lyft's customer support team will review your request and issue a refund if they find it appropriate.
Asked May 20, 2024 7:17 PM

I need to cash out my Lyft cash

To cash out your Lyft Cash, follow these steps: 1. Open your Lyft app and click on your profile picture in the top left corner. 2. Click on 'Payment' 3. Below the Lyft Cash option, click 'Cash out'. 4. You'll either see the increase to your bank account balance immediately, or there might be a delay depending on your bank. Please note, if you don't see the "Cash Out" option, it's because you must have at least $5.50 in earnings. Lyft’s Express Pay feature charge is $0.50, so your earnings must cover this fee as well.
Asked May 17, 2024 12:51 PM

how do i request a spec ific type of car from lyft

While using the Lyft app to request a ride, you initially have the option to choose your desired car type by tapping the various available options - such as Lyft, Lyft XL, Lux, Black, and Black XL. Each represents a different level of service that includes specific types of cars - for example, Lux offers high-end, luxury sedans. Please note that availability of each type might vary depending on your location and the number of drivers in that area at the requested time. In terms of selecting a very specific model or make of a car, Lyft does not currently offer this option. The vehicle you ride in is determined by which nearby drivers accept your ride request.
Asked May 14, 2024 2:52 AM

I was charged $40.93 for a lift ride I never made

We're sorry to hear you've been erroneously billed for a Lyft ride you didn't request. Head directly to your Lyft app, go to 'Ride History' to find the specific ride and tap 'Find Lost Item' then 'Contact Driver'. If you can't reach the driver, tap 'I lost an item', then 'Contact Support' to report the issue. Lyft takes such incidents very seriously and the support team will help resolve the concern.
Asked May 14, 2024 12:00 AM

Help me with my Lyft customer service issue

Gift Cards

How Do I Check the Balance on My Lyft Gift Card?

You've received a Lyft gift card but don't know how much is on it. Finding the balance is easy using the mobile app or going online....

How Do I Request a Refund to a Gift Card from Lyft?

If you paid for a Lyft ride or service using your Lyft gift card but something went wrong and you wish to request a refund to your...

How Do I Buy a Gift Card from Lyft?

You can buy physical Lyft gift cards at partner retailers including CVS, 7-Eleven, Kroger, Walmart and Walgreens. To buy a digital...

How Do I Send Someone a Lyft Gift Card?

Lyft gift cards are available in the amounts of $25-$100. You can send someone a gift card by going to the gift card page on the official...

How Do I Use My Lyft Gift Card for My Purchase?

If you have a Lyft gift card, you have to redeem it online and apply the balance to your Lyft account to use it. However, if you have...

What Do I Do If My Lyft Gift Card Balance Won't Load?

If you checked your Lyft gift card balance only to discover that it wouldn't load, then something, somewhere has gone wrong. Figure...

Account Settings

How Do I Fix an Issue with My Lyft Driver Account??

If you find yourself on the other end of the spectrum, whether as a Lyft's passenger or driver, there is no need to panic. Just remain...

How Do I Find My Lyft Receipt?

This GetHuman guide explains how Lyft users can bring up their ride history to print receipts for a single trip or multiple trips at...

How Do I Change My Profile Picture on Lyft?

You can change several elements of your Lyft profile including your profile photo. Changing your profile phot on Lyft depends on whether...

How Do I Change My Lyft Profile Picture?

Learn how to quickly change your Lyft profile picture on the Lyft app.

How Do I Change the City I Am Driving in on Lyft?

As a Lyft driver, you can change the city you are driving in on Lyft and ensure that you have everything in place before relocating....

How Do I Change My Phone Number on Lyft?

Changing a phone number for a Lyft account is an easy process that can be done in only a minute or two. Open your Lyft account and...

Promo Codes

Why Is My Promo Code with Lyft Not Working?

Lyft is a ride-sharing platform with a useful mobile app that can send a driver to your location within minutes. Lyft offers promo...

Payment Issues

Why Have I Not Been Paid by Lyft?

This article lists the potential reasons why a Lyft driver might not be receiving his or her pay from Lyft when requested. The most...

How Do I Dispute a Charge with Lyft?

If you were wrongfully charged for a no-show charge, cancellation charge, an overcharge or charged for a ride you did not take you...

What do I do if I was charged incorrectly by Lyft?

Lyft offers various mobility services with dynamic pricing based on demand. To dispute a charge, visit the website, log in, click "Help,"...

How do I request a refund from Lyft?

If for whatever reason you were charged by Lyft incorrectly, or if you simply aren't happy with your ride and want to request a refund,...

Ride Concerns

What do you do if you left something in a Lyft?

Since its launch in 2010, Lyft has provided an alternative to traditional taxi services by allowing riders to request a ride using...

What do I do if my Lyft app is not working?

If you went to book a ride with Lyft and noticed the app isn't working or that you are having problems with your app, here are the...

How do I report a problem with my ride to Lyft?

Ensuring safety and satisfaction during Lyft rides is crucial, but issues can arise. Reporting problems is simple through the app or...

What Do I Do If My Lyft Account Was Deactivated?

However, if your Lyft account has been deactivated, it can be incredibly annoying and throw a wrench into your plans.The good news...
FAQ Table of Contents

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