The question we are asked most often is about how to talk to Lyft customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
If you believe you were charged twice by the same driver, you should first check your ride history to confirm the duplicate charge. If the charges appear to be incorrect, you can request a fare review directly through the app by selecting the ride in question and choosing the appropriate issue. This will initiate a review by Lyft, who will reach out to resolve the discrepancy.
Asked Jul 18, 2024 6:09 PM
I'm trying to add my new card but it won't accept my card
If you're having trouble adding your new card, double-check that all the information entered matches what's on your card statement, including the card number, expiration date, CVV, and billing address. Ensure that the card is valid and supported by Lyft. If the issue persists, try removing the old card and then add the new one again.
Asked Jul 14, 2024 7:28 PM
I need to talk to a live person about my background check. How do I do that?
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 1, 2024 12:47 AM
I need to talk to someone about resolving and explaining my background check so I can be approved
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 1, 2024 12:44 AM
Does Lyft charge by the milage or the minutes
Lyft charges based on a combination of time and distance. The fare includes a base charge, plus additional charges per mile and per minute. Pricing can vary based on location, time of day, and ride type.
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