Lyft Customer FAQ

Top Answers & How-to Guides

How do I Contact Lyft Customer Service?

The question we are asked most often is about how to talk to Lyft customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Fix an Issue with My Lyft Driver Account??

If you find yourself on the other end of the spectrum, whether as a Lyft's passenger or driver, there is no need to panic. Just remain...

How Do I Find My Lyft Receipt?

This GetHuman guide explains how Lyft users can bring up their ride history to print receipts for a single trip or multiple trips at...
Ask any question you have about Lyft customer service, get an answer now.

Recent Lyft Customer Questions

J’ai été prélevé de ma carte alors que je n’ai jamais effectué de courses chez Lyft Peut on savoir qui a utilisé ma carte?

Nous sommes désolés d'entendre cela. Pour la protection de la vie privée, nous ne pouvons pas donner d'informations spécifiques sur qui a utilisé votre carte. Nous vous conseillons de contacter votre institution financière immédiatement pour signaler l'activité frauduleuse. Après cela, contactez-nous via le lien de contact sur cette page afin que nous puissions travailler avec vous pour résoudre ce problème. Notez que nous prenons ces situations très au sérieux et que nous enquêterons en profondeur.
Asked Jun 11, 2024 3:04 PM

How do I get the app. To proceed and finish the purchase?

To download and use the Lyft app, follow these steps: 1. Open the app store (Google Play Store for Android or App Store for iOS) on your smartphone. 2. In the search bar, type "Lyft" and press enter. 3. Locate the Lyft app in the search results and tap "Install" or "Get". 4. Once the app is installed, open it. 5. Sign up or log in with your details. 6. To book a ride, enter your destination in the 'Where are you going?' box, select your ride type and tap 'Select Lyft'. Confirm your pickup location and tap 'Confirm Pickup'. 7. Review the ride details on the next screen and when you're ready, tap 'Request Lyft' to complete the booking.
Asked Jun 3, 2024 9:09 PM

How do i get lyft to remove duplicated charges that have already been paid for through hertz car rental?

We suggest reaching out to Lyft support directly to alert them of the issue. They can verify the payments and if any errors were made on Lyft's end, they can process a reversal of the charges. You'll need to include details like the date and time of the transaction, the amount charged, and any receipt or statements from Hertz highlighting the charges in question. Remember, it's important to inform them as soon as you notice the discrepancy for the best chance at a quick resolution.
Asked Jun 1, 2024 4:39 PM

How can I reschedule without another charge

To reschedule a Lyft ride without an extra charge, you need to cancel the trip before the driver is on their way to pick you up. You can do this in the app by selecting the 'Cancel ride' option after your ride request has been accepted. You won't be charged a cancellation fee if you cancel within the two-minute grace period after requesting a ride. After this, whether or not a cancellation fee is charged will depend on how much time has passed and how close the driver is to the pickup location. If a cancellation charge is applied, it's typically around $5 to $10, but can vary based on location and demand.
Asked May 31, 2024 1:53 PM

Get an estimated cost for a ride?

You can get an estimated cost for your Lyft ride by using the Lyft app. Open the app, enter your pickup and drop-off locations, and you will see the estimated cost for each car service. The estimate is based on the distance, estimated journey time, and current demand for rides in your area. It's important to remember that actual costs can vary due to factors like traffic and changes in your route during the ride. You'll see the final ride cost on your receipt after the ride ends, which includes any added stops or extra time spent in the car.
Asked May 30, 2024 10:04 PM

Help me with my Lyft customer service issue

Gift Cards

How Do I Check the Balance on My Lyft Gift Card?

You've received a Lyft gift card but don't know how much is on it. Finding the balance is easy using the mobile app or going online....

How Do I Request a Refund to a Gift Card from Lyft?

If you paid for a Lyft ride or service using your Lyft gift card but something went wrong and you wish to request a refund to your...

How Do I Buy a Gift Card from Lyft?

You can buy physical Lyft gift cards at partner retailers including CVS, 7-Eleven, Kroger, Walmart and Walgreens. To buy a digital...

How Do I Send Someone a Lyft Gift Card?

Lyft gift cards are available in the amounts of $25-$100. You can send someone a gift card by going to the gift card page on the official...

How Do I Use My Lyft Gift Card for My Purchase?

If you have a Lyft gift card, you have to redeem it online and apply the balance to your Lyft account to use it. However, if you have...

What Do I Do If My Lyft Gift Card Balance Won't Load?

If you checked your Lyft gift card balance only to discover that it wouldn't load, then something, somewhere has gone wrong. Figure...

Account Settings

How Do I Fix an Issue with My Lyft Driver Account??

If you find yourself on the other end of the spectrum, whether as a Lyft's passenger or driver, there is no need to panic. Just remain...

How Do I Find My Lyft Receipt?

This GetHuman guide explains how Lyft users can bring up their ride history to print receipts for a single trip or multiple trips at...

How Do I Change My Profile Picture on Lyft?

You can change several elements of your Lyft profile including your profile photo. Changing your profile phot on Lyft depends on whether...

How Do I Change My Lyft Profile Picture?

Learn how to quickly change your Lyft profile picture on the Lyft app.

How Do I Change the City I Am Driving in on Lyft?

As a Lyft driver, you can change the city you are driving in on Lyft and ensure that you have everything in place before relocating....

How Do I Change My Phone Number on Lyft?

Changing a phone number for a Lyft account is an easy process that can be done in only a minute or two. Open your Lyft account and...

Promo Codes

Why Is My Promo Code with Lyft Not Working?

Lyft is a ride-sharing platform with a useful mobile app that can send a driver to your location within minutes. Lyft offers promo...

Payment Issues

Why Have I Not Been Paid by Lyft?

This article lists the potential reasons why a Lyft driver might not be receiving his or her pay from Lyft when requested. The most...

How Do I Dispute a Charge with Lyft?

If you were wrongfully charged for a no-show charge, cancellation charge, an overcharge or charged for a ride you did not take you...

What do I do if I was charged incorrectly by Lyft?

Lyft offers various mobility services with dynamic pricing based on demand. To dispute a charge, visit the website, log in, click "Help,"...

How do I request a refund from Lyft?

Lyft charges are non-refundable, but if a driver can't be matched and you are still charged, it may appear as a refund within 5-7 days....

Ride Concerns

What do you do if you left something in a Lyft?

Since its launch in 2010, Lyft has provided an alternative to traditional taxi services by allowing riders to request a ride using...

What do I do if my Lyft app is not working?

If you went to book a ride with Lyft and noticed the app isn't working or that you are having problems with your app, here are the...

How do I report a problem with my ride to Lyft?

Ensuring safety and satisfaction during Lyft rides is crucial, but issues can arise. Reporting problems is simple through the app or...

What Do I Do If My Lyft Account Was Deactivated?

However, if your Lyft account has been deactivated, it can be incredibly annoying and throw a wrench into your plans.The good news...
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