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Lyft Customer FAQ

Top Answers & How-to Guides

How do I Contact Lyft Customer Service?

The question we are asked most often is about how to talk to Lyft customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Fix an Issue with My Lyft Driver Account??

If you find yourself on the other end of the spectrum, whether as a Lyft's passenger or driver, there is no need to panic. Just remain...

How Do I Find My Lyft Receipt?

This GetHuman guide explains how Lyft users can bring up their ride history to print receipts for a single trip or multiple trips at...
Ask any question you have about Lyft customer service, get an answer now.

Recent Lyft Customer Questions

I'm trying to add my new card but it won't accept my card

If you're having trouble adding your new card, double-check that all the information entered matches what's on your card statement, including the card number, expiration date, CVV, and billing address. Ensure that the card is valid and supported by Lyft. If the issue persists, try removing the old card and then add the new one again.
Asked Jul 14, 2024 7:28 PM

I need to talk to a live person about my background check. How do I do that?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 1, 2024 12:47 AM

I need to talk to someone about resolving and explaining my background check so I can be approved

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 1, 2024 12:44 AM

Does Lyft charge by the milage or the minutes

Lyft charges based on a combination of time and distance. The fare includes a base charge, plus additional charges per mile and per minute. Pricing can vary based on location, time of day, and ride type.
Asked Jun 27, 2024 11:02 AM

How do I find a list of scheduled rides on the app

To find a list of your scheduled rides in the Lyft app, open the app and go to the menu by tapping on your profile picture or the three horizontal lines. From there, select "Ride history." You should see a list of your past and upcoming rides, including all scheduled rides.
Asked Jun 23, 2024 8:18 PM

Help me with my Lyft customer service issue

Gift Cards

How Do I Check the Balance on My Lyft Gift Card?

You've received a Lyft gift card but don't know how much is on it. Finding the balance is easy using the mobile app or going online....

How Do I Request a Refund to a Gift Card from Lyft?

If you paid for a Lyft ride or service using your Lyft gift card but something went wrong and you wish to request a refund to your...

How Do I Buy a Gift Card from Lyft?

You can buy physical Lyft gift cards at partner retailers including CVS, 7-Eleven, Kroger, Walmart and Walgreens. To buy a digital...

How Do I Send Someone a Lyft Gift Card?

Lyft gift cards are available in the amounts of $25-$100. You can send someone a gift card by going to the gift card page on the official...

How Do I Use My Lyft Gift Card for My Purchase?

If you have a Lyft gift card, you have to redeem it online and apply the balance to your Lyft account to use it. However, if you have...

What Do I Do If My Lyft Gift Card Balance Won't Load?

If you checked your Lyft gift card balance only to discover that it wouldn't load, then something, somewhere has gone wrong. Figure...

Account Settings

How Do I Fix an Issue with My Lyft Driver Account??

If you find yourself on the other end of the spectrum, whether as a Lyft's passenger or driver, there is no need to panic. Just remain...

How Do I Find My Lyft Receipt?

This GetHuman guide explains how Lyft users can bring up their ride history to print receipts for a single trip or multiple trips at...

How Do I Change My Profile Picture on Lyft?

You can change several elements of your Lyft profile including your profile photo. Changing your profile phot on Lyft depends on whether...

How Do I Change My Lyft Profile Picture?

Learn how to quickly change your Lyft profile picture on the Lyft app.

How Do I Change the City I Am Driving in on Lyft?

As a Lyft driver, you can change the city you are driving in on Lyft and ensure that you have everything in place before relocating....

How Do I Change My Phone Number on Lyft?

Changing a phone number for a Lyft account is an easy process that can be done in only a minute or two. Open your Lyft account and...

Promo Codes

Why Is My Promo Code with Lyft Not Working?

Lyft is a ride-sharing platform with a useful mobile app that can send a driver to your location within minutes. Lyft offers promo...

Payment Issues

Why Have I Not Been Paid by Lyft?

This article lists the potential reasons why a Lyft driver might not be receiving his or her pay from Lyft when requested. The most...

How Do I Dispute a Charge with Lyft?

If you were wrongfully charged for a no-show charge, cancellation charge, an overcharge or charged for a ride you did not take you...

What do I do if I was charged incorrectly by Lyft?

Lyft offers various mobility services with dynamic pricing based on demand. To dispute a charge, visit the website, log in, click "Help,"...

How do I request a refund from Lyft?

Lyft charges are non-refundable, but if a driver can't be matched and you are still charged, it may appear as a refund within 5-7 days....

Ride Concerns

What do you do if you left something in a Lyft?

Since its launch in 2010, Lyft has provided an alternative to traditional taxi services by allowing riders to request a ride using...

What do I do if my Lyft app is not working?

If you went to book a ride with Lyft and noticed the app isn't working or that you are having problems with your app, here are the...

How do I report a problem with my ride to Lyft?

Ensuring safety and satisfaction during Lyft rides is crucial, but issues can arise. Reporting problems is simple through the app or...

What Do I Do If My Lyft Account Was Deactivated?

However, if your Lyft account has been deactivated, it can be incredibly annoying and throw a wrench into your plans.The good news...
FAQ Table of Contents

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