How do I report a problem with my ride to Lyft?

In a nutshell: Ensuring safety and satisfaction during Lyft rides is crucial, but issues can arise. Reporting problems is simple through the app or website. Log in, go to Help, select a topic, and follow the prompts.

Adam Goldkamp is the editor / author responsible for this content.
May 22, 2024


As a Lyft user, ensuring your safety and satisfaction during your rides is paramount. Yet, regardless of how carefully you plan your trip, there might be occasions where unforeseen issues arise. Minor inconveniences or serious concerns occur, and knowing how to report problems effectively can make all the difference in resolving issues swiftly.

Getting in touch with Lyft is a simple process if you know the company's modes of communication. Here are simple steps for reporting a problem with your Lyft ride.

Open Lyft App

The simplest way to contact Lyft is through the mobile app. Open the Lyft app on your phone. If it has been uninstalled, you can go to the Apple or Play Store and install it again.

How do I report a problem with my ride to Lyft? (Step 1)

Log In Your Account

Once you have downloaded the app, log into your account using your phone number.

How do I report a problem with my ride to Lyft? (Step 2)

Go to Help

Scroll down and tap on Help.

How do I report a problem with my ride to Lyft? (Step 3)

Select Topic

You will find various topics that can speed up the process. If you had a bad ride or have payment issues, scroll down and select a topic related to your problems. For example, choose Lyft ride and payment issues if it's a payment issue.

Since there are many options, select a topic that closely matches your issue and follow the on-screen instructions.

How do I report a problem with my ride to Lyft? (Step 4)

Go to Their Official Website Help Desk

If you do not have the Lyft app on your phone, you can easily contact them through the online help desk on their website. Visit Lyft's help desk. You might be prompted to sign in if you still need to.

Rider, Driver, Applicant

To easily get help, select whether you are a rider, driver, or applicant. Choose the option that applies to you, and you will be prompted to select different issues.

How do I report a problem with my ride to Lyft? (Step 6)

Follow the Prompt

If something happened during your ride, you can select 'something happened during my ride.' You will be prompted to explain further what happened.

Although it’s frustrating that Lyft does not have a support line, they do have an emergency line you can call if you are unsure about your safety or in an accident. If you're in this situation call (844)-554-1297. Additionally, you can contact them via email or social media accounts.

How do I report a problem with my ride to Lyft? (Step 7)


Reporting a problem with your Lyft ride is straightforward through the app or website. By selecting the appropriate topic and following the prompts, you can efficiently communicate your concerns. While contacting a real person isn't guaranteed, Lyft offers alternative channels such as email and social media for urgent matters.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I report a problem with my ride to Lyft?

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