What do you do if you left something in a Lyft?

In a nutshell: Since its launch in 2010, Lyft has provided an alternative to traditional taxi services by allowing riders to request a ride using their smartphones. If you forget an item in the vehicle,

Adam Goldkamp is the editor / author responsible for this content.
May 14, 2024

Introduction

Since its launch in 2010, Lyft has offered an alternative to traditional taxi services. It’s more convenient than hailing a cab, allowing you to request a ride using your smartphone. The service is available to anyone using the app, and forgetting an item in the vehicle can be frustrating. If you request a ride and forget something in the car, here’s how to get help.

Open the Lyft Website

Start by visiting the Lyft website. Type “Lyft.com” and search on your web browser. This opens the company homepage.

What do you do if you left something in a Lyft? (Step 1)

Select “Rider”

Next, choose “Rider” on the top menu. This opens a new page designated for Lyft customers.

What do you do if you left something in a Lyft? (Step 2)

Click “Help”

On the new page, go to the bottom and click “Help” under the “Rider” section. The help section contains tools that help clients solve common problems. Help is categorized into taking rides, charging and payment methods, rewards and partnerships, profile and account, using the app, safety, policies, and accessibility.

What do you do if you left something in a Lyft? (Step 3)

Click “Contact Support”

The first section of the Lyft help page is “Riding With Lyft.” This section is dedicated to helping customers with rides and allows you to report any issues you may have with your ride or driver. Navigate to the question “Lose Something During a Ride?” Below this question, the platform provides a “Contact Support” button. Click it to continue.

What do you do if you left something in a Lyft? (Step 4)

Enter Your Email and Phone Number

The best way to retrieve your lost item on Lyft is to contact the driver. If you can’t reach the driver, you can contact Lyft customer support by filling in the contact form. Begin by providing the email address and phone number you used to request the Lyft.

What do you do if you left something in a Lyft? (Step 5)

Describe the Item

You must provide a brief, accurate description of your lost item.

What do you do if you left something in a Lyft? (Step 6)

Provide the Date

You will be required to provide the date and time of the ride.

What do you do if you left something in a Lyft? (Step 7)

Provide the Drop-Off and Seat Location

Provide details about your destination and the position of your seat.

What do you do if you left something in a Lyft? (Step 8)

Provide the Driver’s Name

Next, it’s optional to provide your driver's name during the ride. It’s quite simple to forget such details, so you can skip it if you don’t remember.

Submit the Information

Decide whether you’d like the platform to share your information with the driver. Sharing your information improves the chances of getting your lost item. Complete the security verification and click “Submit.”

What do you do if you left something in a Lyft? (Step 10)

Conclusion

If you lose an item on Lyft, there’s no need to panic. Lyft is a secure and trusted service provider, and you can easily get your property back. Provide all the necessary information to facilitate the process.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
What do you do if you left something in a Lyft?

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