Lyft Customer Service Issues

While using Lyft, I encountered an alarming situation where my driver seemed to be under the influence of heroin. I wish to maintain anonymity for safety concerns. The driver exhibited signs of nodding off at a red light and I noticed two syringes on the floor along with blood on her leg. Observing a bag in her purse that resembled heroin, I became worried about the trust riders place in Lyft. Though I found a piece of mail with a name and address (Hannah Higgins, [redacted] Gallagher St. Louisville, KY [redacted]), I opted to speak to the driver discreetly about her condition instead of involving the authorities. Reflecting on it now, I feel contacting the police may have been necessary in this situation to ensure safety for all parties involved. My intent is solely to share this information anonymously.

As a Lyft Pink member, I left my phone in a Lyft ride with driver Bruce on Saturday, October 28th at 5:08 pm in Portland, Oregon. I have been trying to retrieve my phone for over 67 hours now. Losing my phone has made it challenging to access important accounts due to two-factor authentication. Despite reaching out through various channels like Instagram and email, my case has not been escalated to a supervisor. The current customer service agent's response times do not align with my and the driver's timezone, causing delays. The driver has admitted to having my phone, and I am seeking assistance in resolving this issue promptly.

I took a Lyft ride today on November 2, [redacted] for a 3-way trip involving a drop off and a pickup. The driver picked up my husband and dropped him off at Cooper Elementary, but then left abruptly without waiting the full 5 minutes allotted. Instead of picking up my husband at the same location as the drop off, the driver returned to my house without anyone in the car and argued with me about the route. I was wrongly charged for an incomplete ride where he did not fulfill the entire trip as planned. This forced me to order a second Lyft ride for my husband and children from Cooper Elementary, which should be visible in my ride history. I am requesting a refund for the ride that was not completed as agreed. Kindly contact me via email as soon as possible at.

I need to settle the outstanding balance on my closed PayPal account, which includes $[redacted].00 in Lyft ride charges. Previously, I was a highly rated Lyft driver until a hand surgery forced me to stop working, resulting in the loss of my [redacted] Nissan Sentra. Public transportation did not consider passengers' safety regarding COVID-19, which is a concern for me as an elderly individual. I have relied on Lyft for transportation for an extended period, and I am looking to work off the charges through PayPal while seeking forgiveness for the debt. To achieve this, I plan to rent a vehicle from Lyft as my current car is a [redacted] Smart 2-door ForTwo. You can reach me at [redacted] or via email at [redacted]

I was billed $8.99 for a ride I never received. The reservation did not have the correct pickup or drop-off address that I provided. After waiting almost an hour, the ride did not show up, so I had to take a Yellow Cab, costing me an extra $21.00 on top of the $8.99 you charged. I simply want a refund as this is unfair. I cannot afford to lose money like this. If I don't receive a refund, I will inform others not to use your services due to what happened to me.

Upon my arrival in Houston, TX on Friday, November 3rd, I ordered a Lyft around 7 pm to get to a restaurant for a meeting. The estimated pickup time was 10 to 15 minutes. After a delay, the initial driver canceled, and a new one arrived at 7:20 or 7:25. Strangely, the app had the wrong destination, resulting in a cost discrepancy. Despite the driver's reassurance that the fare was a mistake, I was ultimately charged $[redacted] for a 25-minute ride, which I find excessive. To maintain my loyalty, I request a partial refund.

I am facing charges from a Lyft driver due to a spill on his seat, but I am physically unable to have caused it. Despite being wheelchair-bound and unable to handle drinks or food while moving, I was still charged $80. Lyft has not been helpful in resolving this issue, even after I shared my side of the story. Furthermore, the driver had a cracked windshield, and I even tipped him $5. I am confused as to why this incident occurred and how to resolve it.

This morning, I attempted to arrange transportation to work. Unfortunately, I experienced a hacking incident online three weeks ago, compromising my phone, texts, and other data. When trying to use your app, it indicated that I was blocked, although I have never utilized it previously. This situation has impacted all my emails, with intermittent success only in texting. I did make an attempt to set up a new account last night, and I'm willing to provide the necessary information in the hope that it resolves the issue.

I have a contract with MBTA for a $3 lift service. I called Lyft at the scheduled time, and it showed a fare of $3. However, the next day I was billed $21.18, which was unexpected. Despite being a loyal customer who has taken 2,[redacted] rides with Lyft, with a 5-star rating and been with the company for 6.9 years, I was charged incorrectly. Please address this issue promptly. Thank you, Deborah C. My email is [redacted]

I had an upsetting encounter with Lyft that left me feeling frustrated and worried. The driver arrived late, then abandoned me at a location I specified in the app with my belongings still in the car. Their navigation caused delays and extra stress during the ride. The lack of response from customer support when I tried to resolve the issue made the situation worse. Despite my multiple attempts to contact them, the resolution process was slow and unsatisfactory. This experience has eroded my trust in ride-share services and emphasized the need for reliable customer support in such instances.

I received a message from Lyft today that left me quite upset. I've been driving full-time for Lyft for nearly three years and held a five-star Platinum status. Recently, I had an incident where I refused to drop off a passenger curbside at the airport due to airport policy. The passenger became agitated, summoned a luggage valet, and proceeded to unload while being verbally abusive. I rated her one star and reported the incident. Shortly after, I was informed I was being investigated for discriminatory conduct, leading to a temporary hold on my account. Despite being promised a chance to explain my side, I never received a call or email. I contacted support multiple times, but the issue remains unresolved. I seek assistance in having Lyft review my deactivation promptly. Thank you.

On November 3rd, I arrived in Houston, TX and needed a Lyft to a meeting. The first driver I requested had delays and eventually canceled the ride. The second driver I got at 7:30 pm had wrong destination details in the app, which increased the fare significantly. Despite the driver's reassurance, the final cost was $[redacted].82 for a 35-minute trip, much higher than expected. This excessive charge has put me off using Lyft in the future unless some form of resolution is provided. I urge Lyft to reconsider this fare to maintain my loyalty.

Hello, I'm having trouble contacting customer service regarding my recent rides. The app isn't providing the assistance I need. I'm concerned about unauthorized tipping by Lyft drivers. In my last eight rides, tips were charged without my approval. The app displays one price, but I'm being charged a different amount. I receive notifications on my phone for each transaction, and this discrepancy has caught my attention. Some recent drivers have behaved in a way that made tipping unnecessary, like talking loudly on the phone throughout the ride or singing loudly. I'd appreciate it if someone could review my ride history and address these concerns.

On November 17th, I arranged a ride from the Four Queens Hotel in Las Vegas around 7 a.m. Unfortunately, despite receiving a text saying the driver had arrived, no one showed up. Disappointed by this no-show and the subsequent $10 fee, I felt compelled to find an alternative ride to the airport. If this is the standard policy, I am considering avoiding Lyft in the future and kindly request to be removed from your contact list.

I noticed a charge on my account for canceling a ride, but I didn't book or agree to any ride. I only referred a friend on the app, which I can prove with a text message. The $10 cancellation fee has put my bank account in the negative. I would appreciate it if you could rectify this issue and dispute the charge since I didn't arrange for any ride.

My son, who works 2 miles away, was charged nearly $20 for a one-way ride home recently. The Lyft charges on my bank statement surprised me. His morning ride cost just over $8, but the evening ride doubled in price. I'm puzzled by the $10 difference for the same distance. I've uploaded screenshots of the ride receipts and attempted to resolve this through the app without success since there's no option to speak to anyone. It's challenging for me as a single mother to afford such an excessive amount for a short ride, but ensuring my boys' safety getting to and from work is crucial. Please assist me with this matter.

I canceled the trip with considerable notice the night before. I received confirmations, so why wasn't the driver informed? I was charged $[redacted], and I demand a refund. Please improve your communication with drivers. I am upset since I was in the middle of medical procedures. I have evidence of everything that happened.