Updated

Google Customer FAQ

Top Answers & How-to Guides

What is Google's Phone Number?

The question we are asked most often is about how to talk to Google customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Google Voice Number?

You can use the Google Voice website, app, or contact customer service to change your Google Voice number. There may be various reasons...

How Do I Change the Number on My Google Account?

To take advantage of the two-step verification protection Google offers users, you can add a phone number to your Google account. When...
Ask any question you have about Google customer service, get an answer now.

Recent Google Customer Questions

I do not know my password and I broke my phone so I have a new number. How can I get into my Google account

If you forget your Google password and cannot receive verification codes via your registered phone number, you can use the account recovery process to regain access. Go to the Google Account Recovery page and input your email address. Click "Next" and choose "Forgot Password". Google will then guide you through the Account Recovery process. It may ask you for any previous passwords you remember, or to verify your identity by answering questions about your account like when it was created or what Google services you use. This process is designed to make sure that you are the real account holder and to protect your account from unauthorized access.
Asked Jun 17, 2024 1:38 AM

How do I talk to a customer service representative about getting a fake review removed?

Unfortunately, directly speaking to a customer service representative at Google about removing a fake review is not possible. The recommended step is to flag the review as inappropriate through Google My Business. Here’s how: 1. Log in to your Google My Business account. 2. Go to the “Reviews” section. 3. Find the inappropriate review. 4. Click the three-dot menu, then hit "Flag as inappropriate." Google will assess the flagged review and decide whether it violates their review policies. The decision may take a few days, unfortunately, Google doesn't typically provide updates on the status of a review being flagged. It's important to note that flagging a review doesn't guarantee it'll be removed as it has to violate Google’s policies.
Asked Jun 15, 2024 4:43 AM

I'm trying to recover a Google account, I have everything but access to phone number to receive the verification code

We understand that situations like these could be stressful. If you've lost access to your phone number that's linked to your Google account, you might still be able to recover your account. When you're going through the account recovery process, after you've entered your email address, click on "Try another way" when you're asked to verify through your phone number. Google will ask you various questions about your account to verify your identity, such as previous passwords you've used, recent emails you may have sent or received, etc. Always try to provide as much accurate information as possible for your best chance to recover your account.
Asked Jun 10, 2024 9:49 PM

how do I get my phone number taken off of homeless shelter inquiries

If your phone number is linked to homeless shelter inquiries through Google, the best way to stop this would be to edit your phone number details in your Google Account settings. Under the "Personal Info" section, you can remove or change your contact information. If the inquiries are coming from a site found through a Google search, you will have to contact that particular site to remove your information. Google itself doesn't control the content of individual websites.
Asked May 30, 2024 2:05 PM

Google is requiring me to verify myself and says I do it on my U-Tube App on my I-Phone via notification they send. No notification arrives on my U-Tube app.

It appears you're having trouble receiving a verification notification on your YouTube app. It's possible that your notifications might be turned off, in which case, you should make sure that your YouTube notifications are enabled in your phone's settings. If they are enabled and you're still not receiving the notification, try restarting your phone and logging out and then back into your YouTube app. Also, ensure your YouTube app is updated to the latest version. If none of these actions work, it might be an issue on Google's end and you should wait and try again later.
Asked May 29, 2024 5:04 PM

Help me with my Google customer service issue

Account Management

How Do I Change My Google Voice Number?

You can use the Google Voice website, app, or contact customer service to change your Google Voice number. There may be various reasons...

How Do I Change the Number on My Google Account?

To take advantage of the two-step verification protection Google offers users, you can add a phone number to your Google account. When...

How Do I Enable Two Step Verification with Google?

While a strong password can help protect your Google account, it can only do so to an extent. Therefore, two-step verification reduces...

Refunds and Data Removal

How Do I Get a Refund from Google?

Whether you purchased a digital item from Google and changed your mind, it doesn't work properly or someone made an unauthorized purchase...

How Do I Get My Information Removed from Google Search?

If your personal information appears in Google search results and you want it removed, you can often get Google to remove it for you....

Business Information

How Do I Edit My Business Information on Google?

To summarize, editing your business details on Google has become increasingly easy. First, you have to find your business on google...

Email and Recovery

How Do I Change My Email with Google Voice?

Google Voice is an awesome free service that allows you to receive a transcribed message to your email account. If you need to change...

How Do I Recover a Google Account That I No Longer Have Access To?

Unless you're engaged in nefarious activities with your Google account, a disabled Google account is usually an error. Google makes...

How do I recover my disabled Google account?

If your Google account is disabled, there are steps you can take to recover access. Start by visiting the Google Accounts page and...

Technical Support

Is It Possible to Get Technical Support from Google?

To receive technical support from Google, start by visiting the Google support website and selecting the appropriate service option....

Reporting Issues

How Do I Let Google Know There's Something Wrong with a Page?

This article explains how to communicate issues with web pages to Google. To begin, it is important to identify the specific problem...
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated