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Google Customer FAQ

Top Answers & How-to Guides

What is Google's Phone Number?

The question we are asked most often is about how to talk to Google customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Google Voice Number?

You can use the Google Voice website, app, or contact customer service to change your Google Voice number. There may be various reasons...

How Do I Change the Number on My Google Account?

To take advantage of the two-step verification protection Google offers users, you can add a phone number to your Google account. When...
Ask any question you have about Google customer service, get an answer now.

Recent Google Customer Questions

I'm trying to recover a Google account, I have everything but access to phone number to receive the verification code

We understand that situations like these could be stressful. If you've lost access to your phone number that's linked to your Google account, you might still be able to recover your account. When you're going through the account recovery process, after you've entered your email address, click on "Try another way" when you're asked to verify through your phone number. Google will ask you various questions about your account to verify your identity, such as previous passwords you've used, recent emails you may have sent or received, etc. Always try to provide as much accurate information as possible for your best chance to recover your account.
Asked Jun 10, 2024 9:49 PM

how do I get my phone number taken off of homeless shelter inquiries

If your phone number is linked to homeless shelter inquiries through Google, the best way to stop this would be to edit your phone number details in your Google Account settings. Under the "Personal Info" section, you can remove or change your contact information. If the inquiries are coming from a site found through a Google search, you will have to contact that particular site to remove your information. Google itself doesn't control the content of individual websites.
Asked May 30, 2024 2:05 PM

Google is requiring me to verify myself and says I do it on my U-Tube App on my I-Phone via notification they send. No notification arrives on my U-Tube app.

It appears you're having trouble receiving a verification notification on your YouTube app. It's possible that your notifications might be turned off, in which case, you should make sure that your YouTube notifications are enabled in your phone's settings. If they are enabled and you're still not receiving the notification, try restarting your phone and logging out and then back into your YouTube app. Also, ensure your YouTube app is updated to the latest version. If none of these actions work, it might be an issue on Google's end and you should wait and try again later.
Asked May 29, 2024 5:04 PM

When I want to move items to trash from my email, they will not go.

You may be experiencing a bug or syncing issue with your Google email. First, try to refresh your browser and see if the problem persists. Sometimes, clearing your browser's cache and cookies can help. If these steps don't resolve the issue, try using another browser entirely. Please also make sure your Gmail isn't full, as exceeding your storage limit can cause issues with deleting emails. In mobile, if emails aren't deleting, try to close and reopen the Gmail App. This may help to restore any temporary issues with the App's functionality. If you're using a work account, reach out to your admin for further assistance.
Asked May 25, 2024 3:15 PM

Forgot Gmail password, can't receive text

If you have forgotten your Gmail password and can't receive a text, you can still recover your account by answering other security questions. Start the password recovery process by clicking "Forgot password?” on the Gmail login page. Google will prompt you to enter the last password you remember. If you can't remember any, click on "Try another way". Depending on your account settings, you could be asked to confirm the phone number associated with your account, answer your secret question or confirm a recovery email. By successfully providing this information, you can reset your password and regain access to your account.
Asked May 21, 2024 10:09 PM

Help me with my Google customer service issue

Account Management

How Do I Change My Google Voice Number?

You can use the Google Voice website, app, or contact customer service to change your Google Voice number. There may be various reasons...

How Do I Change the Number on My Google Account?

To take advantage of the two-step verification protection Google offers users, you can add a phone number to your Google account. When...

How Do I Enable Two Step Verification with Google?

While a strong password can help protect your Google account, it can only do so to an extent. Therefore, two-step verification reduces...

Refunds and Data Removal

How Do I Get a Refund from Google?

Whether you purchased a digital item from Google and changed your mind, it doesn't work properly or someone made an unauthorized purchase...

How Do I Get My Information Removed from Google Search?

If your personal information appears in Google search results and you want it removed, you can often get Google to remove it for you....

Business Information

How Do I Edit My Business Information on Google?

To summarize, editing your business details on Google has become increasingly easy. First, you have to find your business on google...

Email and Recovery

How Do I Change My Email with Google Voice?

Google Voice is an awesome free service that allows you to receive a transcribed message to your email account. If you need to change...

How Do I Recover a Google Account That I No Longer Have Access To?

Unless you're engaged in nefarious activities with your Google account, a disabled Google account is usually an error. Google makes...

How do I recover my disabled Google account?

If your Google account is disabled, there are steps you can take to recover access. Start by visiting the Google Accounts page and...

Technical Support

Is It Possible to Get Technical Support from Google?

To receive technical support from Google, start by visiting the Google support website and selecting the appropriate service option....

Reporting Issues

How Do I Let Google Know There's Something Wrong with a Page?

This article explains how to communicate issues with web pages to Google. To begin, it is important to identify the specific problem...
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